Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a backpack and paid for next day delivery as we are going away. The wrong backpack came. I immediately tried to resolve this with customer services but have felt like I am speaking to a robot. My questions are left unanswered or ignored. I am told one thing and then another happens. I am so upset by the whole thing”
Hi, we sincerely apologise for the mix-up with your order and any confusion caused during your communication with our customer service team. Your feedback is extremely important to us, and weāll be passing it on to ensure we improve the clarity and consistency of our responses moving forward.
Weāre sorry you had to return the incorrect backpack, but unfortunately, we werenāt able to dispatch a replacement while the original item was still in your possession, as per our policy.
We can see that your replacement backpack has now been delivered, and we truly hope it meets your expectations. Thank you again for your patience, and weāre genuinely sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Wonderful service. Quality products. I asked if I could have a gift box after Iād requested an eco box. The staff were so helpful and obliging. I also love the personalized backpack it was perfect.”
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. Weāre so glad to hear you liked the bag, though weāre sorry to hear it felt smaller than expected.
We do provide the full measurements on the product page to help guide sizing, but we completely understand your disappointment, especially since personalised items can't be returned. Your feedback is valuable, and weāll continue to review how we present product information to make it as clear and helpful as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“All my purchases were absolutely beautiful and the free gift boxes were a very special extra touch. Would highly recommend and will be purchasing for Christmas š. Thank you, a very satisfied customeršāŗļø”
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We're so pleased to hear you were happy with the item. We're really sorry to hear that the gift box arrived smashed. Thatās certainly not what we want for our customers. Weāll be looking into this to help prevent it from happening in the future.
If thereās anything we can do to help, please donāt hesitate to get in touch with our customer support team. Weād be happy to look into possible solutions.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I bought two backpacks, they turned out lovely just as described. But I bought two as gifts for two different people so I had ordered two gift boxes, order came later than expected and in one box that was a little battered/torn. Apart from that the product itself is good.”
Hi, thank you for your review! We're so pleased to hear you were happy with the items. We're really sorry to hear that the gift box arrived torn. Thatās certainly not what we want for our customers. Weāll be looking into this to help prevent it from happening in the future.
If thereās anything we can do to help, please donāt hesitate to get in touch with our customer support team. Weād be happy to look into possible solutions.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I have purchase many items from this site. They are all beautifully made. The service is excellent and very quick. I will continue to use as gifts are unusual.”
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I havenāt recieved my items yet even though I paid for next day delivery. Really disappointing as they were for a 1st birthday gift which was last week. I was offered half the delivery cost back which I found a little insulting!
Such a shame as the site has lovely things on which I would have no doubt used again in the future had my experience been different.”
Hi, weāre so sorry to hear about your experience and completely understand your frustration, especially as the items were intended for such a special occasion. We sincerely apologise that your order didnāt arrive as expected. After confirming the parcel was lost in transit, weāve refunded your order in full as requested. We truly appreciate your kind words about our products and are sorry this experience has left a negative impression. Your feedback is important to us, and we hope weāll have the chance to restore your confidence in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“The farm shape sorter toy and book seemed lovely but I was really disappointed that the my first years green box it was sent with was too small for the items?? As this was a gift I did not want to unpack the toy from the original packaging and have never been expected to do that with any other purchase to try get it to fit. Was such a shame.”
Hi, thank you for your feedback, and weāre really sorry to hear about your disappointment with the gift packaging.
Unfortunately, we donāt currently offer a larger gift box for that particular item, which we understand can be frustrating especially when giving it as a gift. We completely appreciate your concerns, and weāll be passing your feedback on to our team for review as we continue to improve our packaging options.
Weāre glad to hear you liked the toy and book themselves, and we truly appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
“My order came promptly and was beautifully wrapped in a box and tissue paper. The items I'd ordered were great quality (which is sometimes hard to see on a website - I've had some disasters in the past!) and I was really pleased with everything. I will definitely be ordering more things in the future. Thank you!”
Hi, thank you so much for your kind and positive review! Weāre thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
Itās customers like you that make all our efforts worthwhile, and weāre so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
