Hi, thank you for your feedback. We’re glad to hear the product itself was fine, but we’re really sorry the gift box arrived damaged. That’s not the experience we want for our customers.
If you’d like a replacement gift box, please don’t hesitate to get in touch with us. We’ll be happy to help make it right.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a personalised sofa for my son, delivery was meant to be 5 working days, it’s been 9’working days now and haven’t received it yet! Very disappointed!”
Hi, we’re very sorry for the delay and the inconvenience this caused. Unfortunately, it appears your order was lost in transit, which we completely understand is frustrating. As requested via email, we’ve processed a full refund for your order. Please don’t hesitate to reach out if there’s anything else we can do. We truly appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love the backpack for my little boy. I was a little disappointed that the name isn’t embroidered like the rest but its lovely nonetheless.”
Hi, thank you so much for your lovely feedback. We're delighted to hear you love the backpack for your little boy! We appreciate your comment about the name not being embroidered. Some of our designs use high-quality printing rather than embroidery, and we understand that may not be what you expected.
We’re glad to hear you’re happy with it overall, and we truly appreciate your support!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely backpack for my one year old Grandson with a lovely lunch box compartment at the bottom, perfect for a day out. The free gift box was a lovely free touch”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely loved the items I purchased for our first Grandchild. Ordering was easy and delivery was super quick. Everything was packaged well. Our daughter and son-in-law were delighted with the gifts.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered 3bags i just got 1 box. It was so embarrassing to gift someone without a box. I complained n many times but theirs reply was just delayed by asking simply questions n of no help in real. The colour of the bag is different from the pictures. Not a good experience at all. I regret sending so much money as it was not worth it. N customer service also is very poor.”
Hi, we’re very sorry to hear about your disappointing experience. We understand how frustrating it must have been to receive only one box for your three bags and the delay in resolving your concerns.
We’ve checked our records and can confirm that replacement boxes were sent to you via express delivery. We truly apologise if this caused any inconvenience. Regarding the colour difference, we appreciate your feedback and will review our photos to ensure they better represent the products.
Best regards, Aleksandra, Management Team, My 1st Years
“Disappointed with service , special birthday gift arrived late despite paying extra , not delivered on day due but 3 days late. Have previously bought lots and happy with quality sadly this time we feel the quality isn’t as good , won’t be buying again”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“So pleased with everything from browsing website to easy ordering and fast delivery. Little dinosaur backpack came in sturdy box which will be used as a memory box.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Although the box itself is very nice I was very disappointed with the size of it for the price ! For that price I was expecting it to be a lot bigger you can’t fit much into it.”
Hi, thank you for your feedback! We understand that sometimes products can feel smaller than expected. To help with this, we always include the exact dimensions in the product description so customers can get a better sense of the size before ordering.
We really appreciate you sharing your thoughts and are here if you have any questions or need assistance.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“My order arrived quickly. Everything I ordered was of great quality. Comes in a nice box.
The only suggestion would be to show how the personalisation is going to look like.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
