My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,034 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 12th April 2026

1170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely wonderful service all round. Highly recommended”

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Posted 5 years ago

“pour une première commande, je suis tout à fait satisfaite du produit, du suivi de la commande, de la rapidité de l'envoi et du suivi du paquet.”

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Posted 5 years ago

“Очень не довольна работой магазина! Куколка гуляет по странам вот уже 24 дня! А после того ,что ее опять отправили из офиса ко мне -прошло уже 9 дней и посылка ОПЯТЬ не отслеживается! Думаю,это будет моя последняя пркупка в магазине!”

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Posted 5 years ago

Dear Ludmila, This is completely beyond our control, nevertheless we understand your frustration, as we are also frustrated, undoubtedly so are the couriers. London Heathrow downgraded the flights and the parcel service - along with a lot of other customers' parcels going to Russia at the same time. We have a long list of orders affected. The parcel is not wandering anywhere: it is waiting to depart, once it can it will be quick. However, flights have sometimes been affected at the last minute by changes. Most services are fine, but those around 18th/20th February to Russia were affected. We have replied to all your emails and kept you up to date. We apologise again for the delay to the airfreight shipment. Kind regards, Customer Service

Posted 5 years ago

“Quick dispatch. Lovely Gotz doll clothes”

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Posted 5 years ago

“Great service. I will certainly ship here again.”

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Posted 5 years ago

Dear Kathy, We are quite confused here, and have tried to call you on the telephone number on your account to query your review, but another lady answers. We contacted her twice looking for you, so please update the telephone number on the My Doll Best Friend account as it's incorrect. The review relates to Hanna. When you wrote to us about Hanna you reported a black mark on her neck. We followed up with you and this mark polished off. This enquiry was then closed. The next time you wrote to us it was about Kayla. It was this doll whose vinyl colour you reportedly didn't like. What's confusing is this review contains photos of Hanna rather than Kayla. We replied to your email about Kayla on 2nd March, so we did get back to you. Please check your email spam folder for our email. We wrote that if Kayla is still new, boxed as delivered, then you can return her for a refund. We will extend the period for this if you didn't receive our reply. Please note that Hanna is pictured though, and this does not apply for her. Kind regards, Customer Service

Posted 5 years ago

“Very responsive to questions. Excellent customer service.”

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Posted 5 years ago

“Ships dolls out fairly quickly. They often have a good stock that other companies do not hold.”

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Posted 5 years ago

“Всегда очень внимательны к покупателям! Быстрая отправка заказа!”

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Posted 5 years ago

“I have purchased several dolls and accessories from My Doll Best Friend and always found them to be very helpful when trying to select from their range of beautiful dolls. They give great advice and deliver promptly!”

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Posted 5 years ago

“My most favorite store that fulfills my dreams !!! Thank you for your hard work and the fulfillment of my wishes !!!I recommend it! Мой самый любимый магазин , который исполняет мои мечты !!! Спасибо за ваш труд и исполнения моих желаний !!!Рекомендую!”

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Posted 5 years ago

“Competitively priced,. Easy to order.”

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Posted 5 years ago

“Good selection of outfits and good service.”

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Posted 5 years ago

“Здравствуйте. Получила куколок. Спасибо вам большое! Очень они мне понравились!”

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Posted 5 years ago

“I am so happy I bought Zwergnase Art Doll Liola she is a beautiful doll her wig is lovely and shiny her face paint looks amazing and Liola outfit is of very good quality. Maxine gives excellent service and is most helpful.”

My Doll Best Friend 5 star review on 3rd March 2021

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Posted 5 years ago

“Prompt shipping. Lovely product.”

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Posted 5 years ago

“Just received my two beautiful Gotz dolls. Super speedy shipping half way across the world and very well packed. Wonderful service as always! Very highly recommend MDBF!”

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Posted 5 years ago

“Это была моя первая покупка и я осталась очень довольна. Быстрая доставка до двери. Куколки очень красивые. Очень хорошие условия покупки по сравнению с другими магазинами. Спасибо! Обязательно приду ещё за покупками!”

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Posted 5 years ago

“Except one time, been pleased with fast and reliable service. Good range of products. Been customer for years. Communication via emails are very good. I dont reccomend calling in however.”

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Posted 5 years ago

“Fast shipping, well packed. Stunning doll. Will use this company again.”

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Posted 5 years ago

“Great shop easy to find what you want and great service”

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Posted 5 years ago

My Doll Best Friend is rated 4.9 based on 2,034 reviews