My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,008 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 14th May 2025

1164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best choice of dolls, best prices and quick delivery! My Doll Best Friend is my favorite dolls shop. Thank you for your service!”

My Doll Best Friend 5 star review on 15th July 2020

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Posted 5 years ago

“Dear shop! Thank you very much for your work! Respectfully, ELENA.”

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Posted 5 years ago

“When I enquired about the measurements of the little carry cot I was interested in I was told they could not supply this information. Disappointing, didn't seem a big ask to me. Came in poly bag could easily have been measured without removal.”

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Posted 5 years ago

Dear Carolyn, We are not unwilling to help customers as you imply by your review, but there are certain requests that we decline due to work commitments. We always try to find a balance between enough information and a workable solution. There are thousands of items in stock in the warehouse and it would be easy to measure any of them using a tape measure, just as it would be easy to photograph any item (and we get asked to measure and photograph doll products every day). However, if we agreed to requests for measurements for everyone of such things as doll carry cots, doll shoes, doll clothes, length of doll hair etc., we would be placing a lot of strain on the warehouse staff and it would severely impede the core services as a business we provide that customers value, such as reliable customer service, speed of shipment and of course sourcing of great products, just to mention a few. We definitely feel there was a fair amount of good information offered in this product's description. The doll carry cot you purchased was described as suiting a doll up to 28cm in length, and we explained it would therefore not be much longer than this. We would say if you have now measured the carry cot and think it would be helpful to others you could send us the measurements and we would include it in our description somewhere, except that you were lucky enough to purchase the very last one of these beautiful carry cots and it is now out of stock and discontinued. Sincerely, My Doll Best Friend

Posted 5 years ago

“The store is excellent, with a wide range of dolls and toys, as well as doll clothing and accessories. Excellent customer support. Reliable product packaging. Very convenient site, it is easy to find the product you are interested in. It is possible to purchase new items among the first. Make a purchase in this store-a pleasure!”

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Posted 5 years ago

“This not the first time I'm buying here. Service is fast and staff is always friendly.”

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Posted 5 years ago

“Great store with a large assortment. Convenient and clear site. Good support service. Fast sending. I am very pleased with the store!”

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Posted 5 years ago

“It was a gift for my mother that she chose herself. She loved it at first sight, so that's the main thing. She loves the facial details and the outfit.”

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Posted 5 years ago

“AWESOME Company & Website with great customer service & Responsive communications. This website has a variety of dolls not sold in the USA. The prices of the items are some of the best and lowest I've seen compared to other websites. Some of the prices(including shipping) are even lower than some of the prices in the USA The shipping prices are decent and reasonable and are shipped in a timely manner The website is user friendly and easy to navigate. I would highly recommend this website to any and all doll lovers. Thank you My Doll Best Friend for your excellent service :)”

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Posted 5 years ago

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Posted 5 years ago

“He looks like a real newborn baby. His hands and body are very nice. Full legs and full arms. Not crazy about his hair, not as realistic as the rest of him.”

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Posted 5 years ago

“Absolutely beautiful doll, my granddaughter loved it, so pretty and very good quality.”

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Posted 5 years ago

“Very efficient service, as usual. A joy to purchase from. Many thanks.”

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Posted 5 years ago

“My Doll Best Friend is a wonderful website for collectors and also for purchasing dolls for children. There is a wide variety of dolls, clothes and accessories to choose to suit all pockets. The service is excellent and reliable and the customer service is accessible and helpful. I have contacted the company both by phone and email and always been satisfied with the response.”

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Posted 5 years ago

“Спасибо большое!”

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Posted 5 years ago

“все очень великолепно! все посылки приходят вовремя и в целости.”

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Posted 5 years ago

“Very nice store. There are new products that can not be found anywhere else. Good feedback. Fast shipping.”

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Posted 5 years ago

“I have been buying my dolls for a few years now from my doll best friends as well as the clothes I have never had any disappointment my last recent purchase is a 36 cm Lisa Gotz with sumptuous clothes. Communication with the seller is always very pleasant and if we ask a question on the site an answer arrives within a very short time I am completely very satisfied with this seller who is one of my favorites thank you my doll best friend BRIGITTE”

My Doll Best Friend 5 star review on 6th July 2020

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Posted 5 years ago

“Lovely dolls. The overseas shipping was very quick and correct.”

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Posted 5 years ago

“Ordered quite a few dolls from My Doll Best Friend Ltd and the service I’ve received is always outstanding. My recent purchase was a beautiful Vestida de Azul doll, she arrived very quickly and was securely packaged.”

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Posted 5 years ago

“It was not easy to track my purchase but when she finally arrived I was very pleased. I would recommend My Doll Best Friend to anyone wishing to purchase a quality product at a reasonable price. Thank you. Lois Blue”

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Posted 5 years ago

My Doll Best Friend is rated 4.9 based on 2,008 reviews