MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,161 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,161 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 25th April 2024

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i don't received my Clips after more thna 2 weeks ?”

Helpful Report

Posted 7 months ago

Hi Jean Pierre - International orders currently take around 3 weeks, if you require further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thanks MX5parts

Posted 7 months ago

“After nearly two weeks still haven't gotten my order delivered.”

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Posted 8 months ago

Hi - we are sorry your parts haven't yet arrived, international deliveries to Poland currently take around 3 weeks therefore we expect this will land in the next week. We apologise for the inconvenience and if you have any further issues please don't hesitate to contact us sales@mx5parts.co.uk Thank you MX5parts

Posted 8 months ago

“i paid 100€ more for customs inside my country (France), for a 300€ purchase, it cost a lot. I will not be ordering from England again with these customs prices, write this on your website before customers buy you things.”

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Posted 8 months ago

Hi Jocelyn Thank you for your feedback, we of course don't charge VAT for relevant international orders, however, the tax charges are determined by the destination country therefore this is something that is out of our control unfortunately, but appreciate this can be frustrating. Thank you MX5parts

Posted 8 months ago

“Dear, Really disappointed... I tried several times to place my order via your online shop and contacted also your helpdesk. The payment via SagePay is impossible... There is no possibility to scroll down the formular and proceed to the last step of the payment via Visa Card. (see screen savings annexed). I tried to explain this by phone to one of your colleague (Richard). According to him, the problem is not at MX5 Parts but with my card or the Company securing the payment... I really have my doubts as the formular and procedure are on your own webpage ! Can your IT have a look, please ? Best Regards, Marc”

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Posted 9 months ago

Hi Marc Thanks for your feedback and for supplying screengrabs - we have passed this on to our technical team to investigate. Thank you MX5parts

Posted 9 months ago

“Salve, è già la seconda volta che pago a voi le spese di spedizione e poi le ripago in Italia. Stavolta altri 20 euro in più al ritiro del pacchetto. Purtroppo non acquisterò più da voi...non c è chiarezza sui prezzi. Per lo stesso prezzo lo potevo acquistare in italia presso mx5 garage.”

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Posted 9 months ago

Hi Gianluca Thank you for your feedback, we, of course, don't charge VAT for relevant international orders, however, the tax charges are determined by the destination country therefore this is something that is out of our control unfortunately, but appreciate this can be frustrating. Thank you MX5parts

Posted 9 months ago

“Hi, unfortunately, I have not yet received my item (order n. # 3356311) and I don't know if I'll receive it. I have notified your customer service of a problem with your computer system (or manual intervention, I don't know) which resulted in the filling in the optional form fields of my address that I had never filled in when creating my account, the movement of data from one field to another and the addition of the name of the city of Nice to my address, which I had never put (see attached screenshot) The response of your customer service was that no one of you puts your hands on the customer's account and to contact you again after August 8 if I had not yet received anything. So if you don't solve your problems, please at least give me a refund. Thank you. Best regards, Gian Luca Demarchi”

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Posted 9 months ago

Hi Gian Thank you for your feedback, as you have noted our customer services teams have been in contact, and please do reach out to us again after the 8th of August if your order hasn't arrived. We do apologise for the inconvenience this may have caused. Thank you MX5parts

Posted 9 months ago

“I have ordered a gear box seal which I am told has been discharged but I have no idea where it is and when it is due to arrive!”

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Posted 9 months ago

Hi Anthony We are sorry to learn that your order is taking longer than expected to arrive with you in South Africa. One of our customer service team should have already been in touvh with you to provide a further update. Apologies for the inconvenience. Thanks MX5parts

Posted 9 months ago

“Sent me the wrong part and was over priced”

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Posted 9 months ago

Hi Andrew - we are sorry that you have an issue with your order, please could you send your order number and what wrong part you received to sales@mx5parts.co.uk and we will help. Apologies for the inconvenience. Thanks MX5parts

Posted 9 months ago

“The delivery is way too long. I ordered the 15th and it’s the 26th they told me they gonna delivered it the next few weeks it’s not normal”

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Posted 9 months ago

Hi Elias Looking at the tracking info on your order, this was exported from the UK on Thursday the 22nd June, therefore we anticipate you will be contacted by the courier company in the next few days to organise your delivery. We apologise for any inconvenience however international orders take around 2 to 3 weeks. Thank you MX5parts

Posted 9 months ago

“No deliver yet.”

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Posted 10 months ago

Hi Lars - sorry your order hasn't yet arrived, this was posted on June the 16th via Royal Mail and currently deliveries to Sweden are taking 2 to 3 weeks to arrive. Apologies for the inconvenience and if you require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 9 months ago

“My ordered stuff hasent arrived to me where is my gods?”

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Posted 10 months ago

Hi Niclas - sorry your order hasn't yet arrived, currently international deliveries are taking 2 to 3 weeks to arrive. Apologies for the inconvenience and if you require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 9 months ago

“II find it unacceptable that untracked shipping will be used in 2023. Had I known this earlier I would not have placed the order. After 11 days of shipping, I still haven't received anything.”

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Posted 10 months ago

Hi Dario - sorry your order hasn't yet arrived, currently international deliveries are taking 2 to 3 weeks to arrive. Apologies for the inconvenience and if you require any further updates please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 9 months ago

“This order has not been received, pls could you pls help me with the courier to make a formal complaint? Tks in advance,”

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Posted 10 months ago

Hi Luis We can confirm that this order was despatched by Royal Mail on the 17th May. Orders to Spain take around 3 to 4 weeks at the moment, therefore, we apologise for the delay but expect this to arrive very soon. Please do keep a look out for any notices from the local courier re any customs charges that will need to be cleared for the order to be released from customs. Any further help that is required please do contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 10 months ago

“The request for a review arrived before the parts !”

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Posted 11 months ago

Hi Richard - we are sorry that your parts are taking longer to arrive than expected and apologies for any inconvenience this has caused. Thanks MX5parts

Posted 11 months ago

“Allora il servizio poco chiaro, il materiale e stato bloccato alla dogana e non e stato dichiarato ove fosse stato necessario, pagare una tassa aggiuntiva alla consegna. Sono molto indignato di questo trattamento, non ne ero al corrente e sconsiglio l'acquisto su questo portale.”

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Posted 11 months ago

Hi Enrico - we are sorry that you experienced a delay through customs and incurred a customs fee with your order, unfortunately, this is out of our control as the charge isn't one set by ourselves. We apologise for any inconvenience this has caused. Thank you MX5parts

Posted 11 months ago

“Order number 3340993. Still not received or any communication about dispatch so just wondering if you have any info please. Thank you. Jenny Ozouf.”

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Posted 1 year ago

Hi Jenny We are sorry that you haven't had an update on your order, we will ask our customer services team to reach out to you. We apologise for any inconvenience this has caused. Regards MX5parts

Posted 11 months ago

“FRAIS DE BANQUE 5€45 FRAIS DE DOUANNE 53€00 TRANSPORTEUR PREVU [GLS] LIVRAISON PAR LA POSTE COLISSIMO”

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Posted 1 year ago

Hi Mac Unfortunately, the bank fees and customs fees are out of our control, however we of course recognise that this can be frustrating for our customers. Thank you MX5parts

Posted 11 months ago

“.................”

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Posted 1 year ago

Hi If there is any specific feedback you would like us to be aware of please do contact us at sales@mx5parts.co.uk. Thank you MX5parts

Posted 1 year ago

“I have not received the part yet. I am still waiting. Could anyone advise? Thanks in advance.”

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Posted 1 year ago

Hi Jose Having looked at your order details we believe that the destination country was incorrect on the provided shipping details, our customer services team will therefore contact you separately to advise on the next steps. Thank you MX5parts

Posted 1 year ago

“Toujours pas reçu !!!!”

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Posted 1 year ago

Hi Bruno - we are sorry your order hasn't yet arrived, this was sent on the 31st of March therefore we would expect this to arrive by the 21st April. If it hasn't please can you check your spam folder to make sure you haven't received a notification from the courier for customs payment. If you haven't had an email either please contact us at sales@mx5parts.co.uk after the 21st April and we'll look into this further. Apologies for the inconvenience this has caused. Thank you MX5parts

Posted 1 year ago

MX5parts is rated 4.6 based on 4,161 reviews