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musicMagpie Reviews

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

Company Reviews

4.6

Based on 9,493 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent my phone in perfect condition. They offered £303 did the testing and said It had heavy damage to the casing and they reviewed the offer and offered £83.00 for an iPhone X. A complete insult and farce having to now wait for it to be sent back to me.”

Posted 3 years ago

“i recently ordered some books from musicmagpie, to make lockdown more bearable. One of the books i was sent was covered in blood. Now, this isnt great at the best of times, however, during a pandemic; i feel like this would warrant more than just a standard form response. Since music magpie dont have a customer service number, everything has had to be done by email. I have been corresponding with them all day, getting standard response after standard response. They have refunded me for the book and offered me 30% off my next order (which again may or may not be covered in Biohazard and/or people parts). They have also asked me to 'dispose of book'. Meaning, i'm without the book i ordered, but i at least get 30% off if i want to roll the dice and place another order with them. I've been offered no compensation or vouchers for being sent a book covered in blood that could be infected with Coronavirus, during the middle of a pandemic I decided i wasnt happy with this resolution, and asked which ombudsman they answer to, so i can lodge a formal complaint. I have now asked 5 times which ombudsman they answer to, and they are refusing to tell me, saying that they have escalated this issue internally.”

Posted 3 years ago

“Easy and quick. Easy to post and MusicMagpie even paid the postage. The price agreed was paid into my bank within 1 day of the item being received by MusicMagpie. I will use them again.”

Posted 3 years ago

“very poor communication between courier and company. parcels went missing and seemed lack of interest from music magpie”

Posted 3 years ago

“DO NOT SELL YOUR PHONE TO THIS COMPANY. If you do then make sure you take pictures of your phone before you ship it, package your phone securely (obviously) and take photos of the packaging also. Music Magpie will make you a significantly higher offer than most websites for your mobile phone, you will send it to them and they will tell you the phone is damaged or in poor condition and offer you a significantly lower amount. If you don’t accept the offer they will damage your phone and send it back to you. This has happened to me and a number of other people if you do a simple search on google you will see the problems people are having with them. DO NOT DO BUSINESS WITH THIS COMPANY.”

Posted 3 years ago

“I am VERY annoyed at this service I feel I have been scammed. My item was in great condition and worked perfectly, I took pictures of my item before sending it off and after the reset even tested it it worked properly (which it did) and was quoted £300, when they received my order they tried telling me it has faulty software and water damage? This is ridiculous as now I’m being quoted £60. How dare you scam people like this during a time like this.”

Posted 3 years ago

“If 0 stars was an option !! Goods (2 x ipads)stolen either in transit or upon receipt???. Never had any problems before with many transactions with MM but no help at all on this occasion and now over £100 short in my pocket. Lesson learnt, will never use this company again. This is not just sour grapes but a genuine warning to others, please beware.”

Posted 3 years ago

“Really dont recommend using this company Very misleading information on the website and not at all what you would expect I will NEVER think to sell my devices here again I wish more people were aware”

Posted 4 years ago

“I ordered an UNLOCKED Iphone, but received one that was locked to Vodafone. How RUBBISH is that? After correspondence (no ability to speak to anyone), I was advised either to send it back to get it unlocked, which could take several days, or to send it back for a refund and order another one - which would be quicker but which would involve me having to fork out another £400, before getting a refund for the first one. And the new one I would have to order is more expensive - nice one, Music Magpie!) So I have now sent it back(the refund had better come quickly) , as I need a new phone urgently, but have as yet heard nothing to follow up on my request for some consideration that the new phone would be more expensive. No sense of accommodating the customer due to a fairly major mistake on their part. I am now without a phone, which is a major problem given I need it for work, and is my main means of contact with family and friends (in these times of isolation). NOT IMPRESSED!!!!”

Posted 4 years ago

“DVD was damaged when I played it. Failed at the point the killer was about to be revealed! Music Magpie won’t help. I thought they quality checked everything!”

Posted 4 years ago

“F*CKING JOKE Sent them a perfectly good condition IPhone 7 exactly as the description, they received it and informed me it was cracked and had poor camera quality. The iPhone was not cracked when sent at ALL and the camera quality was perfect, took my offer price down by £90, absolutely awful will never use them again.”

Posted 4 years ago

“Hi, bought Lenovo tablet 8 inch and 10 inch. Both of them returned. But there told me 10 inch Lenovo is serial number is don’t match. So there don’t wanted to return the items. The tablet is I bought from Magpies, I have receipts. I ‘m also returned on time . But no luck to return. So don’t buy from this Company. There don’t have customer contact number at all.”

Posted 4 years ago

“no customer service phone line, you must contact them online. they dont automatically return your phone when they decide not to buy it, you have to contact them and request it ... scam , it causes the old phone to lose value in the weeks you spend trying to get it back”

Posted 4 years ago

“Almost 3 weeks since posting items and still no payment. Made an enquiry & then told certain items scanned and listed weren’t in the box, including a mobile phone. I checked & packed the box personally! On reflection I wish I had given it all to charity or sold as bulk on eBay. Never use this company again!”

Posted 4 years ago

“Good scanner. Lousy prices paid. Reduce the amount they offer because the disc was missing. Two people check these discs before we send them off and this just cant be the case. We are raising the money for charity so it reallly sticks in my throat that they can say this and you cant do anything about it”

Posted 4 years ago

“It is great that you can send also DVD and Blurays from other Countries but not knowing for almost a month what has happened to my parcel is quite bad. You should accept it and leave for testing a bit longer instead of having the parcel somewhere in the limbo”

Posted 4 years ago

“Recently sold and bought a couple of consoles with Music Magpie. Really quick service on selling and buying, definitely now my go to place for games/tech stuff. Pre-owned Xbox I bought is in perfect condition. ✌️”

Posted 4 years ago

“Fab super quick and easy service! Two phones sent and cash received in less than a week from sending”

Posted 4 years ago

“I ordered an iPad Pro refurbished and they didn’t supply a plug to be able to charge the device up. I ask if they could send me one and was told no as they can’t PAT test the plug so they can’t send it out. Asked to speak to a manager and got an email back from customer services Saying this was a managers decision. Avoid this company they are cow boys. Mr Price”

Posted 4 years ago

“Sent them some games and videos, I verified my bank details with them like they ask, as soon as I did they claim 2 of my items the art work was damaged and wouldn't be paying me, and they don't even return your stuff. This review is from a couple of years ago as they report and delete negative reviews as they know they're scam artists!”

Posted 4 years ago

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musicMagpie is rated 4.6 based on 9,493 reviews