i recently ordered some books from musicmagpie, to make lockdown more bearable. One of the books i was sent was covered in blood. Now, this isnt great at the best of times, however, during a pandemic; i feel like this would warrant more than just a standard form response. Since music magpie dont have a customer service number, everything has had to be done by email. I have been corresponding with them all day, getting standard response after standard response. They have refunded me for the book and offered me 30% off my next order (which again may or may not be covered in Biohazard and/or people parts). They have also asked me to 'dispose of book'. Meaning, i'm without the book i ordered, but i at least get 30% off if i want to roll the dice and place another order with them. I've been offered no compensation or vouchers for being sent a book covered in blood that could be infected with Coronavirus, during the middle of a pandemic I decided i wasnt happy with this resolution, and asked which ombudsman they answer to, so i can lodge a formal complaint. I have now asked 5 times which ombudsman they answer to, and they are refusing to tell me, saying that they have escalated this issue internally.