“Is proving useful, however I already injured my shoulder using it and am seeing the doctor. I would have appreciated some more education on the Do's and Don'ts. You provide a map of the body's muscles but more advice would have been appreciated.”
Posted 2 months ago
Hi there William, firstly thanks for the feedback, it is greatly appreciated and in respect of a more comprehensive user guide, that has been something we have been working on over the last month and have just finalised of which we will send a digital copy to you via e mail. I hope this helps but you have any further questions regarding use of the device at all please do not hesitate to contact our sales support team - email@example.com.
“So far, so so... Product is good though it arrived as though this was a return. Box damaged and items in box not wrapped. Instructions with device very minimal and website offers no further info. At moment, likely will be returning”
Posted 2 months ago
Hi there Chris, Danny here, I am the sales director here at MuscleGun UK, I just wanted to reach out in regards to your points noted in respect of the packaging and instructions as I wanted to apologise and inform you that I am personally currently working on improving both as part of our customer experience as I know they do not currently reflect the quality of the product itself and as such our design team are working on this right now. We do hope to have our new comprehensive user guide produced in a couple of weeks and we will be getting these issued to all our customers as soon as we have them available. Please also feel free to reach out to one of our customer support team at firstname.lastname@example.org in the meantime if you have any further questions or would like any advice on the product / or guidance on use.
“Only day 3 of the musclegun but already addicted. Helps a lot with loosening tight muscles after biking/running. I’ve found it’s also helping me sleep better when i use it at the end of a day as my muscles are more relaxed. I would love more instructional videos on instagram though!”
Posted 2 months ago
Hi there Athena, many thanks for the great feedback again, you will be pleased to know we are currently working on a new comprehensive user guide which we hope will be ready in the coming weeks and will be informing all our customers once available.
“I have had my muscle gun carbon for a few days now and I am extremely happy with it. Does exactly what I hoped, great build quality and weight, easy to use and very reasonable price. The motor is very quiet, can comfortably watch tele while using. Costumer service was great also kept me upto date while I was waiting for delivery during COVID. Would highly recommend this product to anyone.”
“Thank you for the delivery of the muscle gun are very much appreciated your updates because it took a while to come because of the current crisis with coronavirus. Received the muscle gun recently and was very pleased with it would recommend many thanks again Neilrecently and was very pleased with it would recommend many thanks again Neil”
“Did a lot of research on the guns and was debating for days to go for the Musclegun X or Carbon and ended up going for the X. Made up with the purchase and it’s a great gun with various speed and attachments for all muscle groups . Power really good and battery life great. Used it pre and post workout each day for 30 mins for a week and still not need to charge yet so battery life good Customer service great with Danny and delivery very fast .”
“Musclegun X is a fantastic product. I use it after every workout and have noticed a difference in recovery. The build quality is to a very high standard as well as the attachments. After comparing the Musclegun ONE & the X, I would definitely recommend paying the extra for the Musclegun X.
The Customer service are very quick to respond over email and the delivery was very fast too. Highly recommended this company and the Musclegun X”
“Spoke to customer service via line chat before purchase as I had a few questions. They were answered very promptly and the customer service agent was very helpful and personable.
Delivery was very quick.
Easy enough instructions. Returns form was a wonky photocopy, but as long as it serves its purpose if need.
What would have been helpful is some maintenance pointers if needed. I say this as it looks like the percussion mechanism has some silicone lubricant, for obvious reasons, and instructions on how often this may need reapplied to maintain and prolong the life of the gun would have been welcome. I will email the company regarding this.
The gun itself is easy to use, has a comfortable grip and it is easy to change the head attachments.
I would recommend this gun, and have done to friends already.”
Posted 5 months ago
Hi Lawrence, many thanks for the great review and feedback! In regards to our returns documents and instructions, we really appreciate this feedback and are both something we are looking to improve as part of our new packaging and a customer welcome pack which we are hoping to introduce in the next couple of months!