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Muru Jewellery Reviews

4.9 Rating 1,440 Reviews

97 %

of reviewers recommend Muru Jewellery

Company Reviews

Product Reviews

4.9

Based on 1,440 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Muru Jewellery:

JEWELLERY WITH INSPIRATIONAL MEANING

Empowering British jewellery designs with heart, soul and meaning.

All of our jewellery is designed in London and lovingly crafted in silver, gold vermeil and rose gold vermeil. Our necklaces, earrings, rings and bracelets all come complete with luxury gift packaging and a Talisman card that explains the inspirational meaning behind each jewellery creation.

Visit Website

Phone:

020 3735 5656

Email:

info@murujewellery.com

Location:

Muru, Unit 109, Screenworks
London
N5 2EF

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Muru Jewellery 5 star review on 29th January 2024

Muru Jewellery 5 star review on 17th March 2023

Muru Jewellery 5 star review on 17th February 2023

Muru Jewellery 5 star review on 13th November 2022

Muru Jewellery 5 star review on 13th November 2022

Muru Jewellery 5 star review on 20th September 2022

Muru Jewellery 5 star review on 13th September 2022

49

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item did not arrive in the stated time frame so had to purchase gift from else where - then I was advised I would have pay to return it 😢”

“My Muru necklace arrived quickly and was beautifully packaged I loved the necklace but noticed the disc was a bit squint and the satellite chain was very black looks more like steel than sterling silver as it is a personalised piece of jewellery I can not return the item”

“The pendants are lovely on my necklace and bracelet. Unfortunately the chains are a strange dull, grey colour as though tarnished. I’ve changed the chains and they look much nicer. Earrings are lovely. I did contact Muru and was told to send photos. In the end I left it because I doubted the outcome would change anything, it’s just a dull silver which doesn’t match my other jewellery.”

“Unfortunately my jewellery didn't arrive. It was a Christmas present for my daughter. You sent me a refund instead. Very disappointed 😢”

Hi Christine, We are so sorry that your parcel did not arrive due to the royal mail strikes. This does not reflect our usual standards. We can see that we offered you a replacement in time for Christmas or a refund and you opted for the refund. Best, Faye

“Works for me”

“I havnt received it yet”

“.................”

“Good quality but size of chokers are small”

Hi Lindsey, Thanks for taking the time to leave a review. Our choker sizes are 14-inches but as everyone's different and neck sizes vary, this size may not be suitable for everyone so we always recommend measuring the length before purchasing online. We do have a 16-inch version available here: https://www.murujewellery.com/plain-chains-c43/bead-chain-necklace-sterling-silver-p596 Please drop a message to customerservices@murujewellery.com if you would like to exchange your chain for a longer length :) Best, Ruby @ Muru

“So far so good.... this is a birthday gift so I haven't put it through its paces fully. It looks good in the delivery box and arrived in good time. I will know whether the quality is any good in time....”

“Lovely chain but the star sign is tiny and I can’t see what is on it”

“Product arrived on specified date I would of liked the butterfly to have been slightly larger like it showed on picture”

Hi Mark, Thanks for taking the time to leave a review. Sorry to hear you weren't happy with the size of the butterfly pendant. We use the same size pendant in the photos as the one you have received and make sure to include a photo of the necklace on the model for scale. All of our dimensions are also listed in the product description (Pendant: 14mm x 22mm, Chain Width: 1mm). If the necklace is not suitable, you can return it to us for a full refund. Best wishes, Ruby @ Muru

“It is a very dull silver makes it look old. Can't where it with my other sterling silver necklaces”

Hi Claire, Thanks for taking the time to leave a review. So sorry to hear the silver choker looks dull. This doesn't sound like our usual quality so I have dropped you an email with a free returns label so we can exchange it for a brighter silver chain. Kind regards, Ruby

“Good service but thought the necklace itself was not good value”

“I thought it looked rather badly made and wonky but apparently that’s the fashion!”

“Lovely piece of jewellery, great present for my little sis but expected it to look more yellow gold. The script/ letter on the pendant was tiny compared to the size of the pendant.”

“Lovely piece of jewellery, great present for my little sis but expected it to look more yellow gold. The script/ letter on the pendant was tiny compared to the size of the pendant.”

“the jewellery doesnt look that shiny comparing what is advertise online”

“Not as nice as expected, charm smaller and bracelet thinner, quite disappointed.”

“I only rated 3 because, I loved the one of the necklace I purchased and had to return the other. I didn’t like the Return process and plus I had to pay extra to send it securely.”

“It’s nice however a little too expensive for what it is.”

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Muru Jewellery is rated 4.9 based on 1,440 reviews