Muru Jewellery Reviews

Name: Muru Jewellery
Address: Muru, Unit 109, Screenworks, London
Rating: 4.86

4.9 Rating 1,434 Reviews

97 %

of reviewers recommend Muru Jewellery

4.9

Based on 1,434 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Muru Jewellery:

JEWELLERY WITH INSPIRATIONAL MEANING

Empowering British jewellery designs with heart, soul and meaning.

All of our jewellery is designed in London and lovingly crafted in silver, gold vermeil and rose gold vermeil. Our necklaces, earrings, rings and bracelets all come complete with luxury gift packaging and a Talisman card that explains the inspirational meaning behind each jewellery creation.

Visit Website

Phone:

020 3735 5656

Email:

info@murujewellery.com

Location:

Muru, Unit 109, Screenworks
London
N5 2EF

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Muru Jewellery 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks and feels cheap. Wouldn't recommend. The box it came in was nice though.”

Helpful Report

“Service has been awful. I didn’t receive order and have had my umpteen messages ignored!”

Helpful Report

Hi Alison Sorry we don't seem to have received these messages. What platform / email address have you been contacting us on? Best, Izzy

“Was originally sent 2 different size earrings then sent one to make a pair but now have 1 odd small hoop. I'm not a pirate why after your mistake you didn't send me 1 of each I don't know, was intending on doing alot of my Xmas shopping here but after this no way”

Helpful Report

“I wanted to return a choker I had bought as it was too short and very flimsy. I emailed the owner and asked for a return label. I was told I had to pay for my own packaging as they did not provide anything. Now I think that if you want to be in a competitive market and provide nonexistent service.. maybe you should not be in the industry you are trying to be in.”

Helpful Report

“Havnt received order”

Helpful Report

“I placed order 10 days ago. item no received . please refund my money”

Helpful Report

Hi Gokhan, It is disappointing to see you left negative reviews for us when the address was entered incorrectly at the point of order and not corrected before we despatched this item. We've been in constant communication since your first message to us and we have let you know the next steps. The tracking states this order is on it's way back to us, when it arrives we will refund this as soon as we receive it but I'm afraid we cannot speed up the delivery process as Royal Mail do not prioritise returning undelivered mail. We hope this will be resolved very soon. Best, Ruby

“Love the style and design, great length. But the quality of the silver let the necklace down, it’s dull and looks tarnished, looks as though it’s not real silver even though it is. Very disappointed”

Helpful Report

Hi Michelle, Thanks for making us aware of this, I will drop you an email now with a free returns label so we can look at your chain as this doesn't sound like our usual quality! Best, Ruby

“I felt the silver was dark and the baubles were smaller than I thought they’d be. If I could have found the packaging I would have returned it. Very disappointed for the price.”

Helpful Report

Hi Kim, Sorry to hear you weren't happy with the bead chain choker. If the chain is unworn, please feel free to package it securely and return to us without the original packaging for a full refund. Please remember to include your order number within the package and send to: Muru Returns Screenworks Unit 218 22 Highbury Grove London N5 2ER Drop an email to customerservices@murujewellery.com if you need any more info! Thanks, Ruby @ Muru

“My anklet broke as I was putting it on”

Helpful Report

Hi Alisha, Thanks for taking the time to leave a review. So sorry to hear your anklet was faulty - we would be happy to fix this right away. I'll drop you an email with more information now :) Best wishes, Ruby @ Muru xx

“Bought a beaded necklace with lotus flower as a present. NOT STERLING SILVER and doesn’t look like in the photo. Necklace looks like metal made to look like sterling silver - dark, dull and cheap. I have lots of silver jewellery all bright nice silver. Maybe for someone who doesn’t know the different it’s fine but this is awful! Will be returning!!”

Helpful Report

Hi Natalia, Thanks for taking the time to leave a review. I can assure you that all of our jewellery is crafted in sterling silver. The reason it may look a little different from other pieces you have is that we use a rhodium coating on the sterling silver. Rhodium is a member of the platinum metal group (the most valuable metal in the world), so it's more scratch-resistant and does not tarnish. Rhodium-plated sterling silver has more longevity and it's perfect for everyday wear. Hope this clears things up! You can find more information in our care guide here: https://www.murujewellery.com/jewellery-care-guide-warranty-i9 Best wishes, Ruby @ Muru

Muru Jewellery is rated 4.9 based on 1,434 reviews