Muru Jewellery Reviews

4.9 Rating 1,090 Reviews
98 %
of reviewers recommend Muru Jewellery
4.9
Based on 1,090 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Read Muru Jewellery Reviews

About Muru Jewellery:

JEWELLERY WITH INSPIRATIONAL MEANING

Empowering British jewellery designs with heart, soul and meaning.

All of our jewellery is designed in London and lovingly crafted in silver, gold vermeil and rose gold vermeil. Our necklaces, earrings, rings and bracelets all come complete with luxury gift packaging and a Talisman card that explains the inspirational meaning behind each jewellery creation.

Visit Website

Phone:

020 3735 5656

Email:

info@murujewellery.com

Location:

Muru, Unit 109, Screenworks

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Love the style and design, great length. But the quality of the silver let the necklace down, it’s dull and looks tarnished, looks as though it’s not real silver even though it is. Very disappointed
Helpful Report
Hi Michelle, Thanks for making us aware of this, I will drop you an email now with a free returns label so we can look at your chain as this doesn't sound like our usual quality! Best, Ruby
I felt the silver was dark and the baubles were smaller than I thought they’d be. If I could have found the packaging I would have returned it. Very disappointed for the price.
Helpful Report
Hi Kim, Sorry to hear you weren't happy with the bead chain choker. If the chain is unworn, please feel free to package it securely and return to us without the original packaging for a full refund. Please remember to include your order number within the package and send to: Muru Returns Screenworks Unit 218 22 Highbury Grove London N5 2ER Drop an email to customerservices@murujewellery.com if you need any more info! Thanks, Ruby @ Muru
My anklet broke as I was putting it on
Helpful Report
Hi Alisha, Thanks for taking the time to leave a review. So sorry to hear your anklet was faulty - we would be happy to fix this right away. I'll drop you an email with more information now :) Best wishes, Ruby @ Muru xx
Bought a beaded necklace with lotus flower as a present. NOT STERLING SILVER and doesn’t look like in the photo. Necklace looks like metal made to look like sterling silver - dark, dull and cheap. I have lots of silver jewellery all bright nice silver. Maybe for someone who doesn’t know the different it’s fine but this is awful! Will be returning!!
Helpful Report
Hi Natalia, Thanks for taking the time to leave a review. I can assure you that all of our jewellery is crafted in sterling silver. The reason it may look a little different from other pieces you have is that we use a rhodium coating on the sterling silver. Rhodium is a member of the platinum metal group (the most valuable metal in the world), so it's more scratch-resistant and does not tarnish. Rhodium-plated sterling silver has more longevity and it's perfect for everyday wear. Hope this clears things up! You can find more information in our care guide here: https://www.murujewellery.com/jewellery-care-guide-warranty-i9 Best wishes, Ruby @ Muru
Muru Jewellery is rated 4.88 based on 1,090 reviews