Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 13,477 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 13,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service thank you”

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Posted 2 months ago

“Excellent service and the rag doll is just perfect for my Great Granddaughter.”

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Posted 2 months ago

“Beautiful 1st birthday present for my granddaughter thank you”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Customer service excellent. I returned the night sky because I thought it was faulty, they looked into it and informed me what I had to do and returned it to me, all good. But I also purchased a build your own pinball machine, very poor quality, falls apart whilst trying to build, some parts are not labelled. Very disappointed grandson. I daren't even open the Engenius.”

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Posted 2 months ago

Dear Customer, thank you for your review. Very pleased to hear you believe we offer excellent customer service, despite the various issues you've been having. The Night Sky you returned simply required the lens cover to be removed. The Build Your Own Pinball is a great product; we've sold hundreds of these over the years and literally never had any that have been faulty. As a printed product, there is very little that can go wrong with it! We would urge you to persevere, and do let us know if you need a second copy of the instructions that came with the set. Many thanks, Mulberry Bush

Posted 2 months ago

“Well packed product and fast delivery. Impressed with the whole process.”

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Posted 2 months ago

“Very good. Thank you.”

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Posted 2 months ago

“I am delighted with the service and the product. I appreciate the very careful packaging particularly, because I have had recent disappointments when gifts bought through Amazon been crushed or damaged through packaging issues.”

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Posted 2 months ago

“I ordered the letter train the pictures showed it with the train engine and one carriage but it didn’t come with that so very misleading. Had to do a second order to get the train engine and carriage and pay a second postage fee and delay the gift arrival even more. Most frustrating”

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Posted 2 months ago

Dear Customer, thanks for your review, sorry to hear you felt mislead. We do however make it very clear that the Rail Name Train is just the letters, and that the engine and guard van are available separately. The second sentance of our product description says "Shown with our Rail Name Engine (code 60223) and Guard's Van (code 60104) which are not included with the train but available separately to make up the full train.". Some customers prefer to buy just the letters and combine with an existing engine or perhaps buy a different engine for them to go with. Some customers don't want the guard's van, and some literally just want to buy the letters. Hence, this is why we sell them separately, to give our customers flexibility to buy what they want - and we do make this clear on our website. We're sorry however if you felt mislead.

Posted 2 months ago

“Good quality”

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Posted 2 months ago

“The service was excellent and the product looks great. They are presents for grandchildren, so we will see what they think!”

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Posted 2 months ago

“lovely product - made a really lovely baby gift”

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Posted 2 months ago

“Fast, effiecent shipping and a beautiful product. Five stars!”

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Posted 2 months ago

“Lovely British based company with interesting toys and I find them good value as well”

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Posted 2 months ago

“Quick delivery with good updates.”

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Posted 2 months ago

“I have been buying stationary, pencils and personalised gifts from Mulberry Bush for several years. They are utterly reliable and the quality of the products ordered is superb. My grandchildren love having their names printed on their pens and pencils, which incidentally takes very little time.”

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Posted 2 months ago

“The catalogue showcases lots of products for young minds.”

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Posted 2 months ago

“First time I have shopped at Mulberry Bush Ltd. All went well”

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Posted 2 months ago

“Excellent quality and easy to put together. My granddaughters love ut”

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Posted 2 months ago

“Mulberry Bush offers an amazing range of toys, games, activities and educational items for all ages of children. Prices are good and Customer Services responded swiftly and effectively to a complaint of a damaged item.”

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Posted 2 months ago

Mulberry Bush Ltd is rated 4.8 based on 13,477 reviews