“Booked an MOT online, then tried to cancel the next morning, no offer of a refund, with the reasoning being that they would be unable to re book the slot, I found this hard to believe as they were almost 100% booked for that week and the slot that i had booked was the last one available.
I was told i could change the booking to another day which i requested for next year however was told the diary only went as far ahead as july.
I was told that they would pass on my complaint to head office to review however i have had no contact.
updated 21/04 - following my above raised issue I did have a call from the customer services team who have refunded my mot charge, I am very happy with how this has been resolved and would not hesitate in using mr clutch again.”
“This is the second year I have had myMOT at Mr Clutch. Both times I have found that the service was excellent and professional. Both times It was done in less than 45 mins which was convenient for me as a single dad. I would definitely recommend their services to friends and family, and would defiantly use them in the the future”
“Brilliant experience with the Manchester branch. I booked online and got an appointment for the next day. Pete, the guy on the front desk, was lovely and chatty and the chap that did the MOT got it done really quickly with no obviously money-making fails or advisories! Will definitely use them again. ????”
“I booked an MOT on the Internet with the Crawley branch. When I turned up in the morning they didn't have my booking and asked me to forward the confirming email. I was delayed in sending the email and have not heard anything since. I was unable to phone them due to work and I'm now sitting at work at 6.30 with no way of getting home and no news on my car. Not impressed at all.”
“I've used Mr Clutch Glasgow for a few years now and have always been satisfied and pleased with the work done, attention to detail and the helpful attitude of the staff.
Robert (Glasgow)”
“Very easy to book my service through the website. Very friendly and professional staff throughout my visit. The prices are easy to understand and very competitive. All round a very positive experience and will be definitely returning when I need another garage service.”
“Would be nice if a rough time frame was given when booking in for a service. When i called to confirm something i had already confirmed it took 5 attempts to get through after the line kept ringing out. Good job on the car and thank you.”
English
