Review and raise up to £2.00
Avoid at all costs, this company have cost me thousands of pounds and have written off my car!
I have been in dialogue with their customer services department for nearly six months in regards to a faulty service that they carried out on my vehicle. Sara Jane Saunders in customer services is a disgrace to her profession as are all of her colleagues and the senior management team.
They failed to road test the vehicle (I have proof in the form of mileage pictures), failed to fill in the service report correctly and also fitted a faulty fuel filter to the car which caused the car to break down first thing the next morning meaning I couldn’t get to work on time. I opened a complaint with their customer services team the same evening (18th Oct).
The best is yet to come. A few weeks later on 23rd Nov my car broke down at 9pm by the Hindhead Tunnel. This left my pregnant fiancée on the road in freezing cold temperatures. I had to get the car recovered at my expense and was now without a car.
The long and short of it was that Mr Clutch had put the wrong oil in my vehicle on the day of the service. This took them nearly four months to admit liability, the whole time I had been and still am fighting with their insurance company to recover my costs. My car has been declared a total write off and they are refusing to issue a refund for the original service! I was never once offered a courtesy car and am fighting to recover my costs for a car that I had to rent on a monthly basis whilst liability was being established.
They have conducted themselves in the most appalling manner from the day the car went in for the service and their aftersales has been totally nonexistent. I still have not received an apology of any sort.
The above is a short version of events!