Mr Clutch Reviews

4.80 Rating 2,546 Reviews

96% of reviewers recommend Mr Clutch

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Ash Searle

Avoid at all costs, this company have cost me thousands of pounds and have written off my car! I have been in dialogue with their customer services department for nearly six months in regards to a faulty service that they carried out on my vehicle. Sara Jane Saunders in customer services is a disgrace to her profession as are all of her colleagues and the senior management team. They failed to road test the vehicle (I have proof in the form of mileage pictures), failed to fill in the service report correctly and also fitted a faulty fuel filter to the car which caused the car to break down first thing the next morning meaning I couldn’t get to work on time. I opened a complaint with their customer services team the same evening (18th Oct). The best is yet to come. A few weeks later on 23rd Nov my car broke down at 9pm by the Hindhead Tunnel. This left my pregnant fiancée on the road in freezing cold temperatures. I had to get the car recovered at my expense and was now without a car. The long and short of it was that Mr Clutch had put the wrong oil in my vehicle on the day of the service. This took them nearly four months to admit liability, the whole time I had been and still am fighting with their insurance company to recover my costs. My car has been declared a total write off and they are refusing to issue a refund for the original service! I was never once offered a courtesy car and am fighting to recover my costs for a car that I had to rent on a monthly basis whilst liability was being established. They have conducted themselves in the most appalling manner from the day the car went in for the service and their aftersales has been totally nonexistent. I still have not received an apology of any sort. The above is a short version of events!

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"Avoid at all costs, this company have cost me thousands of pounds and have written off my car! I have been in dialogue with their customer services department for nearly six months in regards to a faulty service that they carried out on my vehicle. Sara Jane Saunders in customer services is a disgrace to her profession as are all of her colleagues and the senior management team. They failed to road test the vehicle (I have proof in the form of mileage pictures), failed to fill in the service report correctly and also fitted a faulty fuel filter to the car which caused the car to break down first thing the next morning meaning I couldn’t get to work on time. I opened a complaint with their customer services team the same evening (18th Oct). The best is yet to come. A few weeks later on 23rd Nov my car broke down at 9pm by the Hindhead Tunnel. This left my pregnant fiancée on the road in freezing cold temperatures. I had to get the car recovered at my expense and was now without a car. The long and short of it was that Mr Clutch had put the wrong oil in my vehicle on the day of the service. This took them nearly four months to admit liability, the whole time I had been and still am fighting with their insurance company to recover my costs. My car has been declared a total write off and they are refusing to issue a refund for the original service! I was never once offered a courtesy car and am fighting to recover my costs for a car that I had to rent on a monthly basis whilst liability was being established. They have conducted themselves in the most appalling manner from the day the car went in for the service and their aftersales has been totally nonexistent. I still have not received an apology of any sort. The above is a short version of events!"

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Posted 1 week ago

"If you care by your car DO NOT use this company. I had one clutch and 2 motor mounts changed with Mr Clutch and the car was given back to me with the steering column broken by them. I had this issue inspected by other garage and had an report confirming that the motor mounts replacement caused the issue. When escalated, I had one appointment with the regional manager to have the part inspected. I agreed to drive 21 miles to meet him and he didn't even bother to turn up for the appointment ( this just shows that they don't care by you). Following a review I posted regarding this matter costumer services contacted my to ask me to remove my review (so no one would read how bad and dishonest the company is). as a big company they will not take any responsibilities for their mistakes. They wont care with you any more after you make the payment. They see their clients as money to be earn and not as people that is trusting them. To everyone that is thinking of using their services - save money and your car and GO SOMEWHERE ELSE!!!"

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Posted 1 week ago

"Took Toyota Aygo to Kingston branch at 8.30 am as requested.Spent day with friends waiting for call to pick car up.Had call at 4pm to say car not ready due to issues with another customers car.Friends had to take us home and we had to return next day late afternoon to pick car up.They were very apogetic and the car is running perfectly.Good result."

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Posted 1 month ago

"This review concerns the branch on 27 Buckingham Ave, Slough SL1 4QA The last time I think, after several years and almost £1000 worth of business. Trying to communicate to the garage manager is MENTALLY exhausting...I cant believe he has lasted this long. I've heard Formula One Auto Centre next door to Mr BAD Clutch is much better, I will be using them next time for my servicing and MOT needs."

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Posted 1 month ago

"Took my car for MOT and service at the Bromley branch - they were very helpful, finished the service promptly as well as fixing one issue that I'd made them aware of, for a reasonable price. When I picked the car up the man there talked me through the service paperwork, explaining what the different results meant, which I've never experience before at another garage and really appreciated! Will definitely use again."

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Posted 1 month ago

"In reply to Mr Ali complaint 2 months ago we have resolved the matter and it was agreed to replace clutch under warranty, to Mr Ali's satisfaction"

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Posted 2 months ago

"Took car for mot it passed but told me they had to put 2 new bulbs in rear nearside got home and checked lighting and indicators not working went back next day and could not fix it.everything was working before had to have auto electrician out cost 72.00 it seems they had blown some fuses they didn't want to know"

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Posted 2 months ago

"Absolutely awful, first up quoted me £97, then I didn’t hear anything for a week. Suddenly the bill went up to £600 and when I asked why i was given the response “just because that’s what it cost” have been ignored for days on end and have now been without my van for a month because of these rip off merchants. Avoid at all costs! Just an update to the above, I went to get access to my van to get some essential Tools and was not allowed access and given no reason by the half witted receptionist, after wasting 45 minutes of my time,, the manager (who is the only one who has any sense of customer service) spoke calmly and sensibly and attempted to sort the matter. When I left I thought they were going to carry out the work and the manager told me I would have my van by Monday and that my ECU unit would be sent off for appraisal. I also received an email from, the area manager who bribed me to take this review down (imagine how many people have opted for this and imagine how many reviews there should be for this shocking company) she offered no apology and was quite frankly rude. I replied that I would pay for the work if it was done and would keep the review on line only to be texted by the manager, saying that he had been told that he now couldn’t work on my van. My Van was sent to this “garage” on 2nd Nov, it is now 30th November and I have incurred massive costs and stress due to using these cowboys. Please do not make the mistake I did, the company are the worst I have ever dealt with! Just another update Mr Clutch have tried every trick in the book to get me to remove this review, they have said it contains personal information, accused me of lying and made an “information request” despite already knowing the information in order to suspend the review. They plainly know how to exploit this system and they would only do that by consistently getting less than favourable reviews taken down. Do not trust the overall rating as it is plainly manipulated by this company, it’s a shame they don’t put as much effort into fixing my van (which is still not sorted as of 5/12/17) as they plainly do on giving false representation on-line! An extra update, probably because I wouldn’t remove my review, these total idiots have removed my ECU unit with an ANGLE GRINDER!!!! The reputable garage that I did take the van to are absolutely gob smacked at the incompetence of this terrible terrible garage! Please please don’t make the mistake that I did they are not only incompetent but dangerous! Just for clarity this is the Chelmsford Branch in Rainsford Road, the company have now threatened me again in order to get this review taken down, I won’t be backing down but they have tried 4 times with different methods now so imagine how many people have backed down in the face of these bullying tactics! Also not one word of apology so this is plainly commonplace with this company, I reiterate AVOID AVOID AVOID"

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Posted 3 months ago

"From arrival staff so helpfull and friendly explained everything highly recommended and would definitely use again."

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Posted 3 months ago

"If you care about your car, this is not the place for you 100%!!!! The worst experience ever! Booked for general service, they couldn't start my car so they dropped it at Perry's with damages. Was without the car for 1 month instead of 3 h. They even broke the battery tray of the car and pretended that they don't know anything about it! It was very unpleasant to deal with Chris ( workshop manager), who is just simply running away from responsibilities. STAY WELL CLEAR from Mr. Clutch!"

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Posted 4 months ago

"Had "new" front tyres fitted which were filthy and look older than the existing rear pair. Also did not clean my car after a service. Not a good experience."

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Posted 4 months ago

"The gearbox nearly dropped out Driving down the road, we had a clutch fitted and a duel mass flywheel which they said I needed at Mr Clutch in Manchester on the 15/03/2016 at a cost of £952.54 about 2 weeks ago the car started vibrating from stationary a mobile mechanic came round and looked at it on inspection he noticed that 2 out of 3 of the gearbox mountain bolts had sheared off the 3rd bolt was hanging by a couple of threads, if I had caried on Driving it the result could have been catastrophic,a used gearbox had to be purchased because the holes were to badly damaged to rethread The fault is due to the incompetent work carried out by a so called mechanic at Mr Clutch the car is still covered under the 2 year warranty or 20 thousand miles it’s done just over 10 thousand miles and the warranty runs out in March 2018, I strongly advise anyone looking for clutch work in particular not to use Mr Clutch their work is totally incompetent it always costs more than they quoted and to be quite frank one can not be sure that all the parts one have paid for has been fitted it’s disgusting that they continue to operate but quite frankly this is how they work. Keep well away from Mr Clutch their bad news. Mr v turner.."

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Posted 4 months ago

"The gearbox nearly fell out Driving down the road"

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Posted 4 months ago

"Faulty parts, incompetent labour, damaged vehicle and dangerous advice. Read on for my details of my awful experience. I took my motorhome to Mr Clutch for “gold” service, replacement brake pads and brake fluid in preparation, I explained, for 7 month European tour. Upon collection engine bay and front panels awash with brake fluid. Brake fluid footprints throughout where fitters had no reason to go. Upon disembarking Calais “change engine oil” warning message. Before reaching Monaco “check brake pads” warning message appears. Phoned again to be told to bring it back and they would “talk about it” Emails with “customer service” who upon the advice of regional manager told me to ignore brake safety warnings, continue driving for 7 months until I could return vehicle to them. Fiat professional workshop just across Italian border replaced all faulty parts warning that to ignore the dashboard brake warning would be extremely dangerous with possible disastrous consequences, stressing that Fiat had incorporated these features in my vehicle for my safety. I feel disgusted by my experience of dealing with Mr Clutch from fitter to managing director. At no time did I consider my safety be a concern to any of the staff. At no time did I experience any empathy for the condition they had created in my vehicle."

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Posted 4 months ago

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Posted 4 months ago

"Worse choice I've ever made in my life going to Mr Clutch. Should of gone to ford who will give me the right information and not mug me off my money. I spent over £900 and my clutch did not even last me 3months and when I went back they told me I have 12months warranty so give it few more time and see if that noise i came back for goes. I went back there after 8months as the noise got worse and worse and now they told me my warranty is no longer valid cause I've done over my mileage which Mr Andrew from Acton branch did not bother to mention and doesn't even say on my receipt. So I phoned the head office to take this further and they lady on the phone was no help as all she kept saying was u should have gone online to read t&c lol absolutely insane the things I was hearing from them. Andrew from Acton branch Mr Clutch said he didn't expect my clutch to go within 12months that's why maybe he forgot to mention the mileage. So his actually admitting that he didn't mention it but same time kept saying it says on the t&c Cannot believe any of this such unbelievable attitude."

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Posted 4 months ago

"Experienced a long list of issues with Mr Clutch, after using them for many years. First they lost my booking, I then experienced almost non existent customer service and when it was present it was rude and obnoxious. My vehicle was then driven without due care out of the premises and again back into it and I expressed this to the head office at the time so just reassured me this was unacceptable and they would investigate this if I put it into writing. I then noticed that the side skirts on my vehicle had been damaged. I then raised this again to HO who asked for this in writing along with pictures. I complied and since then the head office have been rude, unapologetic and argumentative. They have denied all responsibility and cannot address any of my concerns raised. I am now taking this through trading standards but I would advise all to avoid this garage chain. Low prices for a reason. You got what you pay for, including damage to your vehicle!"

1 Helpful Report

Posted 5 months ago

"Your profile picture Categories Log in Sign up For companies Your review counts! Upload Add photo Samantha Case 1 review Published 3 seconds ago I booked in my car for a new clutch to … I booked in my car for a new clutch to the Croydon branch on 30/9, I was quoted £263 and all seemed well. I was advised to go to them for as was cheaper than normal garages. As there isn't one local to my town, I used croydon as I'm there at weekends to be with my boyfriend. When booking the car in I was told there was an extra 25 which needed added on for the gearbox which I agreed to which for whatever reason not added on their website. Then when dropping off the car I went for a test drive so the engineer could test the clutch and gearbox. Before even getting out of my car I was then told another 100 for a cable which included part and labour. I find this hard to believe they would add on something without even lifting the bonnet or looking at the clutch itself. I was made to feel this was important and agreed. I was advised that it was possible to complete by the end of the day. 5/6 hours after dropping off I was then advised that I needed a new spring for my pedal as it was broken. Again I find hard to believe as my pedal was working fine. So whether this was broken when taking parts out I don't know. And was told the Kia dealer was not opened and will have to wait til Monday. Obviously as I'm not from croydon this effected me alot and put me in a very difficult position. I then decided to work around it in hope the car would be completed on the Monday. So i paid for the extra night in a hotel, and called in some favours for work so I had the Monday off. Monday came around and was then told the part would not be delivered until Tuesday. Not being funny but this is unacceptable, majority of garages nowadays has a same day delivery option for parts so I don't see how this couldn't of been delivered same day. Again I had to work my life around the poor service and lack of options i was given. So i paid my £18 Train fare and made my way home in order to work the following day. Tuesday came and got a call to say a wrong part had been ordered. And they had rung Kia and arranged a driver to deliver the part that day. This made me furious! Not only was the wrong part ordered. But somehow they managed to arrange a same day delivery! Why was this not an option on the Monday??? The part arrived in time and I was told my car would be done. So I asked as I was unable to call in anymore favours from my work please could I pay by card over the phone, and leave the car parked for me to collect later. And my boyfriend who lives in the area come and pick up the keys. I was then told it wasn't company policy to take card payments over the phone. Not being funny you quite happily bump up the amount I need to pay but then make it awkward for your customers to pay. I again had to go out of my way to make sure you received the money so I could get my car back. I then picked up my car, after another £18 train journey. Then on the drive home I noticed a very loud noise coming from my engine after every time I braked up to a junction. Why the hell my brakes caused a noise in my engine, when you worked on my clutch I'll never know?? I really wish I never went to their garage. I will NEVER use them again. And I will make sure I tell every person I know not to use you. Absolutely disgusted in the poor excuse of customer service. I was made to feel trapped with no option and no help from you what so ever. I'm 11 weeks pregnant and really didn't need the stress and making me go completely out of my way. Every time I spoke to the guy on the phone I felt he was trying to explain himself too much like he was making excuses. Never again will I let any of their garages touch my car."

1 Helpful Report

Posted 6 months ago

"Mr Clutch Aldershot. By far the best in the area. Good job gents . Competitive prices."

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Posted 7 months ago

"""Failed first MOT, fixed the failures , failed second MOT within two weeks, (unable to do re-test as I went on holiday for two weeks), questioned why in the space of two weeks it had failed again, both the Manager and MOT inspector were very aggressive to me, and especially the MOT inspector threatened me with vialance, I reminded them that I am the customer, and that I will make a formal complaint to their employers. Appalling treatment, and very, very harsh MOT testing??????????????"

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Posted 7 months ago

Mr Clutch is rated 4.80 based on 2,546 reviews

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