“Car was booked in for an MOT at 10.45 am. When we arrived was told to come back at 4pm. When we said that wasn't possible they said 2 pm not great when we have 2 young children and a disabled person in the car. I've been using this branch for the last 6 years all the had to do was give me a call to delay”
Hi Andrew,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Very disappointed after being a customer for almost 10 years. Instead of informing me that my brake discs and pads needed replacing and providing me with a quotation for the parts and labour, you simply failed my car's MOT. Good customer service would have been to explain the issue and offer a repair before the retest. Sadly, after nearly a decade of using Mr Clutch, I won't be returning. Thank you.”
Hi Jorge Costa,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“I have booked via online my annual service and MOT in leyton a week before my scheduled.And only annual service was done and MOT was reschedule, according to Mr Adams the mechanic was not available. Is very inconvenient for me because I have to spend more money using the public transport. Now when I went for MOT I ask Mr Adam if they check my left side mirror too but when I come back to collect my car it wasn't done according to him he has no time to check.Ive been a customer of this branch for 3 years now and this time the overall service was not satisfactory.”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Mr Clutch carried out my MOT, it was the harshest MOT I have experienced. The person in the reception was friendly enough but the MOT tester did not want to communicate. When asked if the rules have changed he said they fail 7 out of 10 vehicles on tyres”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“I came in for a simple oil change. After the service, the service indicator was not reset, and the battery was completely drained, so the car couldn’t even be started. There were no battery issues before.
Very unprofessional. Not recommended.”
Hi Almantas,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
Hi Andy Holbrook,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“I want to leave a honest review I dropped my car off at ten o'clock the service man said I didn't want to give me a half job because he was pushed for time but then was chatting half hour I left and come back at 5 and car wasn't ready the service guy said I had a oill leak and needed a gasket I said can you do the job he said yes bring it back Saturday morning so I left around 6 pm I then returned to Mr clutch around 2 pm on the Thursday and asked if he can still do the job he said no it's to big a job so felt like they messed me around so now I've gone to main dealer and there doing it Monday. I took my business elsewhere”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
Hi Shiba,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
Hi Anand,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Poor services in Fishponds in Bristol site. They charge a lot of money for repairs and they can't specify what it was for and what needed to be repaired”
Hi L,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Absolutely the worst - No customer care - Total Rip off Merchants - Imagine it took the Customer to show them where the problem was. Upsell you for repairs that were not required. They leave you stranded, and their other branches no interested in helping. Just a pity I can't do a Munis 5 Star to truly reflect the type of Company MR Clutch is.”
Hi Martin Fox,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Car was at the repair shop a 0830 on the 4/.7/25. it was. not ok until the next day 05/7/25 at 11 o’clock I. Had to back into the office to get a electrician to reset equipment to clear fault the car was in for a day a part part next day”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Been coming here for years. Buts it's gone down hill. They are charging for retests and giving MOT advisories for things they sell that other garages say aren't needed. This is the second year in a row I have had advisories for things that don't need doing.
Thought something was wrong when I was able to book an appointment at short notice when they used to booked for weeks. Looks like others have also voted with there feet.
Plus the extra days on the MOT WEREN'T ADDD ON. very annoying.”
Hi Chris,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“I took my van for service and I asked them to do a diagnosis on my van because the management lights were appearing on my dashboard. They only done the service and they didn’t bother with the diagnosis. They told me they had no time to do it. But they were asking me if I wanted to do my break pads and disks so how did they not have time for a diagnosis but had time for that?? I’ve never seen anyone do the service without finding out the issues first.”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“took car in for regas air con , no difference after, at all , manager said might be something else like compressor ??
Also my engine management light came on whilst testing and is misfiring, and they advised must be coincidence. They did a diagnoses see attached but drove car there Enfield from home in Colchester with no issues at all and now I don't know what to do ?”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Would never use MR clutch again in Leyton …… bunch or liars and scammers ……. Vehicle was checked by J B BORKETEY …… failed vehicle on grounds of both front shock absorbers with major defects ,…… they never showed me the shocks at the time ,….. took the vehicle to two other mechanics who said there’s was not any problem with them ……… bunch of pure scammers …… will never use them ever again ….. went back to them to complain and showed them 1 of the shock and they could not give any satisfactory answer to me …… they only scored a 1 because I could not rate them a zero …. Bunch of cowboys …….. take my advice do not use them ….”
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“The worst ever garage you can think off, the man in charge of the Kingston centre was rude, unprofessional and ignorant. Kept the car with him for month at the end of which he asked me to take the car back and it’s unsafe to drive when I asked him what’s the problem with it so that I tell the other garage, he said let him do their own diagnostic, at the end having paid him what he asked for and picked up the key I found out that the car won’t start having been not driven for one month, after which he wasn’t prepared to help with a jump lead just to start it and take it home for the AA to check the battery, he refused to offer such help can you believe it?”
Hi Ameen,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
Hi,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
“Went to strood today. Had trouble finding our locking wheel. Mr clutch was About as helpful as a chocolate teapot. In the end we removed the car and have now gone elsewhere. Best of it was the wheel nut key has been found and quoted a lot cheaper too. The receptionist was rude and arrogant.”
“Stay clear of this garage. Northampton Mr clutch. Went in with a whizzing sound said it was gear Box £1900 returned the car as still not right. Said it needed bleeding nothing eles wrong with car. Left garage with in one hour greenflag was returning the car. 3 New problems occurred another £1060. Having to go down the consumer rights acts 2015. Payed under protest to get car back. Section 75 claims gone in. Please anyone with issues with this garage follow the consumer rights acts . Contact their motor association which is at the bottom of their website and do a section 75 claim with bank . DO NOT LET THEM RIP YOU OFF . You have rights against motor industries.”
English