“I have been going to Mr. Clutch for many years and have always had excellent service. The staff are friendly and always willing to help. They have replaced clutches, brake discs and pads and also carry out my annual MOT inspections.
Their MOT inspection is highly recommended. They use the latest equipment and do a thorough job. Adiitionally, their prices are very competitive.
Keep up the good work.”
“Firstly the online booking system, it was very good, customer friendly and simple to navigate which is good to see companies putting the customer first, the only thing I did notice was the email confirmation for the payment dropped into Spam (I used Hotmail which is fairly generic) you could consider putting something on the site at the payment stage that advises to check all folders.
I dropped the car off on the Tuesday between Christmas and the New Year, the young lady was helpful and polite, it didn't seem overly busy but she did make conversation between calls to users etc.
The chap conducting the MOT was thorough with the MOT and though it passed there were a number of advisories some of which were of use going forward so I schedule repairs before trey become an issue.
The only thing that prevented me marking the experience as very good was the lack of customer service from the engineer when taking and dropping the keys and passing the viewing window looking in directly at me, he needs to smile a little more and look like he enjoys working there.
I will continue to use the service annually and have and will recommend Mr Clutch to friends and colleagues going forward.
Hope this is of use to you and I hope you pass the praise onto the lady who was on the reception desk.
Steve”
“Absolutely fantastic service, always very friendly. Been last two years for my MOT amongst other things and don't have a bad word to say about them. Great value and they always do a great job!”
“Car went in for an MOT, I left it for 45mins and it was waiting for me when I got back. I;d paid for the test online so my MOT certificate was handed over quickly and I was in my way. Very happy with this service.”
“I got my £19 MOT booked online and started to think is this one of them offers that are cheap to get you in and then fail your car.
Saying it needs this and that doing just to get some work out of you.
I can confirm this is not the case as my car passed, very happy indeed.
The process was very simple I paid for the MOT online first and just took the print out with me.
I will definitely use this service again.”
English
