Motorway Reviews

4.66 Rating 945 Reviews

94% of reviewers recommend Motorway

About Motorway: The UK's #1 Comparison Site To Sell Your Car

Motorway is the UK's first comparison site for selling your car. It’s the smart, new way to sell any vehicle.

Compare prices from instant online car buyers and dealers. It’s easy to get up to £1,000 more in seconds.

motorway.co.uk

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Phone:
020 3369 1747

Location:
151 Wardour Street
London

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Merchant Metrics

Shipping & delivery

Courier, Own Driver

delivery methods

Within 5 Days

average delivery time

99%

on-time delivery

100%

accurate and undamaged orders

Customer Service

Email, Telephone, Live Chat

communication channels

Under an hour

queries resolved in

customer service

Incorrect metrics?

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

"The advice given wasn't correct, the company suggested (The Car Buying Group) did reduce their initial valuation before arrival, they did then haggle the price even lower on collection, they did take over an hour to resolve, they did exaggerate on their idea of marks on my car and were not very helpful. I was told this company purchase to a higher level than others, that wasn't true, I had 2 higher offers I wish I would have stuck with. I will not use again and I will not recommend. Avoid unless you want hassle. I suppose this review will not be published, I only notice good ones. Funny that. Very disappointed and dissatisfied with company, service and result."

4 Helpful Report

Posted 9 months ago

Dear Mr Smith,

I am really sorry to hear you were so disappointed with your experience of selling with Motorway.

We wholeheartedly recommend The Car Buying Group - they are one of our most popular buying partners and we receive excellent feedback regarding their service on a daily basis. Our customers typically find them helpful, transparent, honest and conscientious, so your review was a huge shock to us!

We have spoken at length with them and they have explained what happened in their own words. Their version of events is quite different, but they agree that they did need to reduce the price by a minimal amount at inspection based on the car damage being significantly worse than expected - the reduction was priced as fairly as possible on additional photographic evidence of scratches and scuffs. In our experience, this happens extremely rarely as they ask customers about any damage in advance over the phone in a detailed consultation.

The Car Buying Group have also let us know they would like to speak with you and will get in touch with you to discuss your concerns, you can also reach them on 0800 118 2544.

Also, to address another of your points, we do not hide away from genuine reviews of our service and our scores are all from verified users. We aim for complete customer satisfaction every time someone sells a car sthrough us and we are extremely proud of our high average review score.

I hope that is helpful, you can reach us at offers@motorway.co.uk if you have any further concerns regarding Motorway.

Best regards, Alex Buttle, Director.

Posted 9 months ago

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"Totally disgusted with this de-valuation of vehicles, to gain profit from all the customers looking to sell their vehicles, companies like this get rich schemes disgust me, we pay high prices to purchase these items, only to have companies like this to insult us! Would be interesting to purchase a car off them, ask how much, then, go home & see how much they say it's worth, bet it doesn't go in our favour!!"

3 Helpful Report

Posted 9 months ago

Dear Ms L Disgusted,

Thank you for your review. Sorry you were not happy, I was deeply saddened to hear of your frustration with the prices from online car buyers we work with.

To explain our reason to exist, Motorway is a price comparison website and we display the prices given to us by the UK's leading online car buying websites. We are not looking to de-value cars or insult people, in fact the opposite is true - we exist purely to bring transparency to the market by showing all the prices and offers available from our partners in one place.

Prices, offers, review scores and collection criteria do vary a lot from one buyer to the next, however, we share all this info in our detailed comparison tables, allowing our customers to make an informed choice about who they sell to.

Unfortunately, the rates from online car buyers are sometimes lower than you will see on Auto Trader or on dealer forecourts, as every online buyer sells the car on (whether at auction, to a brokerage, to a specialist dealer or direct to the public), however the service from an online car buyer is typically quick, efficient and hassle free. We are striving to offer higher prices all the time, but most of our customers already appreciate the transparency we bring to the market (which is reflected by many excellent reviews elsewhere and our extremely high average review score).

I hope that is helpful. If you have any further questions, please do get in touch at offers@motorway.co.uk, we will be more than happy to help.

Kind regards, Alex Buttle, Director, Motorway.

Posted 9 months ago

"My car is in excellent condition even to sell it to scrap dealers I would get more than double that they offered me. £90 for a Citroen Picasso in excellent condition with lower mileage than average. What a rip off they tried with me."

3 Helpful Report

Posted 11 months ago

Hi Olwyn

I am sorry you were disappointed with the offers you received on Motorway.

I can see that you received three offers for your car, including one from CarTakeBack, our scrap dealer. We constantly receive good feedback about CarTakeBack and their prices, but I'm sorry if it wasn't the price you expected from a scrap dealer.

We are constantly improving Motorway and adding new partners so I hope you will try us again the next time you need to sell a car.

Best regards
Harry

Posted 11 months ago

"The whole process from start to finish was so easy. The website works brilliantly and was easy to read. The prices given we not only competitive (clearly beating the most well known website !!!). The prices also showed how long to get the money and any costs. Then the process with my chosen company was easy and I had the money, with no charge, before they left with my car."

2 Helpful Report

Posted 9 months ago

"The quote is ridiculously low, bit annoyed after reading reviews I was expecting a decent valuation, just another time wasting site"

2 Helpful Report

Posted 1 year ago

Hi there. I'm sorry you were disappointed with the valuation you saw on Motorway.

For the majority of cars we are able to provide very competitive valuations from multiple buyers.

If your car is very new, very old, rare or unusual, it's possible we weren't able to provide a good set of valuations; and you may have seen a very low valuation from one of our car recycling partners.

We are working to resolve this issue and also working to bring more car buyers to the platform all the time. I hope you will try us again in the future and have a better experience.

Lauren (Motorway Customer Support)

Posted 1 year ago

"Seamless and perfect timing"

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