Motorway Reviews

Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.15

4.2 Rating 1,247 Reviews

81 %

of reviewers recommend Motorway

Company Reviews

Metrics

Info

4.2

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car has been for sale for well over a week and had no contact from motorway unless instigated by myself. I have sent 3 e-mails to my contact and only on the first occasion had a response, been ignored other times. Customer service is non- existant at the moment would never use or recommend them again”

Helpful Report

Dear Colin, My name is Alex, a director at Motorway. Sorry it has taken me a while to respond to your review, we have been investigating what happened. It appears your emails were not responded to in a timely manner in this instance, we accept the fact communication was simply not good enough. We have discussed the matter at the most senior level and put in place procedures to ensure this does not happen again. I understand from our Premium Sales Team that we were working on getting you our highest offer for your vehicle at the time, but did not respond in a timely matter during this process. Please accept my apologies here, but if there is anything we can help with, please do get in touch at premium@motorway.co.uk I hope you can try us again in the future. Best regards, Alex, Director, Motorway

“Very low prices”

Helpful Report

Hi Susan, Motorway is a price comparison site with prices coming directly from the market. Prices are neither designed to be high or low, but true. Unlike other sites who can over-inflate valuations, our TruePrice prices (based on thousands of data-points from real sales) are realistic and - assuming average condition - will reflect what you will receive for your car if you sell to the relevant instant buyer or dealer online. You can read more about TruePrice here: - https://motorway.co.uk/guides/trueprice Please email us at offers@motorway.co.uk if you need more help. We'd love to help you sell your car. Thanks, Alex, Director.

“Waste of time. I submitted all details, photos etc as instructed and received confirmation (two) that I would receive an offer within 48 hours. Nothing, a week later. I subsequently used “Best Car Buyer” instead and everything was concluded (including money in my account, for the agreed offer) within 48 hours.”

Helpful Report

Firstly, congratulations on a successful sale with our partner car buyer Best Car Buyer, however I’m sorry to hear about your disappointment with our Premium Service. We do aim to get offers within 48 hours and pride ourselves on finding higher prices through our dealer network than with online car buying routes within that time period. In the majority of cases we do get offers fast within a couple of days - we are aligned with our customers in wanting to get a fast sale every time. It appears we fell short here, so please accept our apologies. Given a bit more time, we may have been able to find a buyer, but sadly we were too late this instance.. I do hope you can give us another try in the future. We do all we can to satisfy our customers, so I’m really sad we fell short here. I will look into it. Thanks again for using us, and sorry. Kind regards, Alex Buttle, Director.

“8 days in and not even the courtesy of a phone call...... false promises. Total waste of time”

Helpful Report

Hello. Thanks for the review, I was extremely sad to hear about this experience. We would like to speak to you to discuss the sale of your car. For most premium vehicles selecting our Premium Service route, we can find offers within 48 hours. From time to time (and for various reasons), it can take longer to find a buyer for a particular vehicle, this looks like it has happened in this case. Apologies for the slow response here, we do want to help you sell your vehicle! Please call us on 01444 620 630 for an update or email us at premium@motorway.co.uk and we will get back to you ASAP. Best regards, Alex, Director

“was offered 3 times more for my car on a similar web site”

Helpful Report

“the value was £1000 below that which 2 reliable garages quoted for my top of the range car”

Helpful Report

“It takes all your detail then won't take you to valuation. A waste of my time”

Helpful Report

Hi John I am sorry to hear you had a problem obtaining valuations for your car on Motorway. We successfully provide thousands of customers with valuations every day, so this certainly isn't how our service is supposed to work. I have emailed you separately to look into your specific vehicle and why you may not have received valuations and look forward to helping you further there. Best regards, Harry (Founder & Director of Product at Motorway)

“Prices too low and too slow to contact me after I completed the on line form.”

Helpful Report

Sorry to hear you were disappointed in our service. We always strive to offer the highest possible prices we can from our panel of leading online car buyers and our network of car dealers, it sounds like we fell short this time with our prices. We aim to have our partners contact buyers within 0-3 hours after selecting an offer, I will investigate what happened here with utmost urgency. Thanks again for the review, Alex, Director, Motorway

“any body who excepts there price must be rarely desperate , they are taking the p**s”

Helpful Report

“Not worth using as middle man for the rip off merchants in buying cars”

Helpful Report

Hi Peter, I'm sorry that you did not have a good experience using Motorway. Our whole reason for building a comparison site for car selling was to prevent customers from being ripped off, by showing a range of offers from multiple car buyers, and a view of the whole market from specialist buyers and car dealers down to car recycling companies. By doing this we hope customers are much better informed and can maximise the value of their vehicle. I will follow up with you personally to see what happened with the offers for your car and to see if we can help further. In the meantime I hope you will reconsider your review considering we are not the source of the offers you received for your car. Best regards Harry

“The price of my car went from top price £1,466.00 down to £500.00 when the list price on a social media site is around £1,200.00. In my opinion you wasted my time, I would have been prepared to accept around a £1,000.00. The lasting memory I have is, never use a site like this and would advise others not to be influenced by the email monetary values.”

Helpful Report

Dear P.J. Verney, sorry to hear you were disappointed with the final price offered for your car. We are a comparison website and exist to find you the highest possible price we can from a panel of the most popular online car buyers in the UK who can buy your car instantly. It is worth noting that sales can be guaranteed with our online car buyers, but sometimes amounts can be less than what you can get from a private sale once they understand the complete condition of your vehicle. Unfortunately it seems the price fell short for you this time. I do hope you can find a buyer at your target price of £1,200. If you cannot sell at that price, please do get back in touch at offers@motorway.co.uk - we always do all we can to help! Thanks, Zoe, Customer Success Team

“Totally disgusted with this de-valuation of vehicles, to gain profit from all the customers looking to sell their vehicles, companies like this get rich schemes disgust me, we pay high prices to purchase these items, only to have companies like this to insult us! Would be interesting to purchase a car off them, ask how much, then, go home & see how much they say it's worth, bet it doesn't go in our favour!!”

Helpful Report

Dear Ms L Disgusted, Thank you for your review. Sorry you were not happy, I was deeply saddened to hear of your frustration with the prices from online car buyers we work with. To explain our reason to exist, Motorway is a price comparison website and we display the prices given to us by the UK's leading online car buying websites. We are not looking to de-value cars or insult people, in fact the opposite is true - we exist purely to bring transparency to the market by showing all the prices and offers available from our partners in one place. Prices, offers, review scores and collection criteria do vary a lot from one buyer to the next, however, we share all this info in our detailed comparison tables, allowing our customers to make an informed choice about who they sell to. Unfortunately, the rates from online car buyers are sometimes lower than you will see on Auto Trader or on dealer forecourts, as every online buyer sells the car on (whether at auction, to a brokerage, to a specialist dealer or direct to the public), however the service from an online car buyer is typically quick, efficient and hassle free. We are striving to offer higher prices all the time, but most of our customers already appreciate the transparency we bring to the market (which is reflected by many excellent reviews elsewhere and our extremely high average review score). I hope that is helpful. If you have any further questions, please do get in touch at offers@motorway.co.uk, we will be more than happy to help. Kind regards, Alex Buttle, Director, Motorway.

“The advice given wasn't correct, the company suggested (The Car Buying Group) did reduce their initial valuation before arrival, they did then haggle the price even lower on collection, they did take over an hour to resolve, they did exaggerate on their idea of marks on my car and were not very helpful. I was told this company purchase to a higher level than others, that wasn't true, I had 2 higher offers I wish I would have stuck with. I will not use again and I will not recommend. Avoid unless you want hassle. I suppose this review will not be published, I only notice good ones. Funny that. Very disappointed and dissatisfied with company, service and result.”

Helpful Report

Dear Mr Smith, I am really sorry to hear you were so disappointed with your experience of selling with Motorway. We wholeheartedly recommend The Car Buying Group - they are one of our most popular buying partners and we receive excellent feedback regarding their service on a daily basis. Our customers typically find them helpful, transparent, honest and conscientious, so your review was a huge shock to us! We have spoken at length with them and they have explained what happened in their own words. Their version of events is quite different, but they agree that they did need to reduce the price by a minimal amount at inspection based on the car damage being significantly worse than expected - the reduction was priced as fairly as possible on additional photographic evidence of scratches and scuffs. In our experience, this happens extremely rarely as they ask customers about any damage in advance over the phone in a detailed consultation. The Car Buying Group have also let us know they would like to speak with you and will get in touch with you to discuss your concerns, you can also reach them on 0800 118 2544. Also, to address another of your points, we do not hide away from genuine reviews of our service and our scores are all from verified users. We aim for complete customer satisfaction every time someone sells a car sthrough us and we are extremely proud of our high average review score. I hope that is helpful, you can reach us at offers@motorway.co.uk if you have any further concerns regarding Motorway. Best regards, Alex Buttle, Director.

“My car is in excellent condition even to sell it to scrap dealers I would get more than double that they offered me. £90 for a Citroen Picasso in excellent condition with lower mileage than average. What a rip off they tried with me.”

Helpful Report

Hi Olwyn I am sorry you were disappointed with the offers you received on Motorway. I can see that you received three offers for your car, including one from CarTakeBack, our scrap dealer. We constantly receive good feedback about CarTakeBack and their prices, but I'm sorry if it wasn't the price you expected from a scrap dealer. We are constantly improving Motorway and adding new partners so I hope you will try us again the next time you need to sell a car. Best regards Harry

“Could not even find my car number”

Helpful Report

Hi Peter I’m sorry we were unable to identify your car on Motorway. This can happen if your car is very new, old, or rare. We use two data sources including the official DVSA database to identify vehicles, and this ensures we correctly identify vehicles in the vast majority of cases. Please could you email your registration snd details of your car to hello@motorway.co.uk so we can assist you further? Thanks, Harry.

“The quote is ridiculously low, bit annoyed after reading reviews I was expecting a decent valuation, just another time wasting site”

Helpful Report

Hi there. I'm sorry you were disappointed with the valuation you saw on Motorway. For the majority of cars we are able to provide very competitive valuations from multiple buyers. If your car is very new, very old, rare or unusual, it's possible we weren't able to provide a good set of valuations; and you may have seen a very low valuation from one of our car recycling partners. We are working to resolve this issue and also working to bring more car buyers to the platform all the time. I hope you will try us again in the future and have a better experience. Lauren (Motorway Customer Support)

“Not one value available online Waste of time ..”

Helpful Report

Thanks for the feedback Marc. Sorry to hear you did not receive a valuation for your car on Motorway. This happens extremely rarely, and usually only in instances where the car is rare, unusual or particularly old. If you would like to discuss your car sale, please email offers@motorway.co.uk and we will be glad to assist you in any way we can. Thanks, Alex Buttle, Director.

Motorway is rated 4.2 based on 1,247 reviews