Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.16

“Avoid!! Avoid!! Avoid!! Terrible experience, communication is non existent and you are not offered anywhere near the value of your vehicle.”

Helpful Report

Hi there, Thanks you for your review and we are sorry you were unhappy with your experience. Although in most Motorway sales, offers come out on or above the estimate – in some cases, a vehicle may underperform due to limited interest. Unfortunately, your vehicle generated limited interest from our network of buyers during the sale. You are not obligated to accept an offer, and we can see in this case our team was in touch with you to explain this to you, and you made the decision to cancel. We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but we wish you the best going forward. Warm regards, Gem Motorway Escalations Team

“Set up process easy. Cant really understand the call centres. They will tell you there is something wrong with your car and there is not. Time wasters.”

Helpful Report

Hi there, Thanks for your review and we are sorry you were unhappy with the service you received. Motorway is proud to be a multicultural employer operating from offices in Brighton, Durban, London and Cape Town. All of our staff regardless of their location have their calls monitored by our Quality Assurance Team, who ensure our agents are articulate and have the knowledge required to help our sellers both verbally and via email. When you call our Sales Team, we discuss the condition, service history, and spec of your specific vehicle, to ensure our estimate takes this into consideration. This turns your generic valuation, based on industry guide prices, live market data, and our previous sales history, into a bespoke valuation that considers the specificities of your vehicle. In this case, we made deductions for an interior fabric repair, pin point dent on a door, 3 smart repairs and a scratched/peeling steering wheel. This was not done arbitrarily to reduce your price, but to ensure your valuation is an accurate reflection of the offers you are likely to receive. Whilst it is regrettable that your experience was not more in line with our usual high standards of customer satisfaction, we wish you the best going forward. Warm regards, Gem Motorway Escalations Team

“Ineptitude in the extreme . I listed my car about 6 weeks ago and then decided not to accept the offer . I then took my private plate off and put an age appropriate plate on several weeks later and tried to relist , well you would not believe the fiasco that has followed . I can't list the car it just loops around and can't list . Rang about it a least a dozen times and the bottom line is they can't delete the links to the old accounts , I don't know which imbecile wrote the software but they really should be made to try and use it . Pathetic . Date of experience: 20 August 2024”

Helpful Report

Hi There, Thanks for your review, having located your account we are pleased to see you were able to get your vehicle sold. Whilst it is regrettable that your experience was not more in line with our usual high standards of customer satisfaction, we are pleased that you were ultimately able to sell your vehicle, and we wish you all the best going forward. Warm regards, Gem Motorway Escalations Team

“Had a bad experience with motorway after reading a lot of good reviews. Their process was good and the car sold for below the reserve but the price was agreed. The dealer it was sold too were called Cargem who I would avoid at all costs. They gave me a pick up date of two weeks time or I could bring it to them in east London. I opted to take it there where they carried out the inspection. After an hour they reduced the price we agreed by 33% due to a mark on the body which was on the pictures on the site, a knocking noise in the engine which wasn’t audible at the time but was definitely there, some spidering to the paint which you couldn’t see with the naked eye but was definitely there etc…….just a massive waste of time and Cargem reviews, which I wish I had looked at prior to this, had similar themes. Basically make you wait or you travel then tell you that your car is pretty much worthless. I contact motorway to make them aware and they pretty much said nothing but contact them again if I need any help. If I wanted to haggle every detail of the car I would have sold it privately. However I put it on Carwow the next day, sold for exactly the same price. A longer inspection was carried out which found none of the issues that Cargem found. I even brought up the paint and engine and the guy said there was no issues. Got paid there and then as agreed. I would definitely avoid Cargem but honestly motorway not taking it seriously as the people that introduce their customers to the buyer and supporting people potentially getting ripped off is poor. I would use Carwow based on my experience.”

Helpful Report

Hi Peter, Many thanks for your review. We’re sorry to hear that your offer was reduced at the point of inspection. We’re sorry you were disappointed in the performance of your car during the daily sale. Although in most Motorway sales, offers come out on or above the estimate – in some cases, a vehicle may underperform due to limited interest. This was, unfortunately, the case with your vehicle, having only received 2 offers. Having reviewed your email correspondence with our Support Teams, it is clear that you were not provided with the level of service we expect, and we apologise for this. We have fed this back to the agent’s Team Leader for further investigation, and additional training will be provided to ensure our high standards of service are upheld at all times moving forward. We would like to clarify that buyers are never expected to request sellers to deliver the vehicle. Our policy is that the buyer should always collect the vehicle from the seller. I apologize for any inconvenience this may have caused. Unfortunately, if the buyer identifies any issues that were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. In this instance, the buyer provided photos taken at the point of inspection which highlight a rocker gasket issue and paintwork issues to both bumpers and front wing which we were not made aware of prior to listing your vehicle. This is not to say that the buyer’s appraisal was definitive, but being remote from the inspection we need to take the buyers feedback and supporting evidence seriously as, generally speaking, buyers will not pay to collect a vehicle only to back out of an agreed sale without a valid reason. While you advised that the next buyers found no issues with the vehicle during the inspection, dealers are unable to undertake a full and exhaustive mechanical diagnosis on the driveway, and will typically proceed with caution based on any immediately observable issues due to the potential losses involved. We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but we’re pleased to hear you have now sold the vehicle via another means, and we wish you all the best going forward. Kind regards, Jason Motorway Escalations Team

“Awful experience. Wasted a week after first dealer didn’t contact me. Second dealer asked to test drive the car, which is what motorway said they would do. Drove onto a main road, raced like mad up to 52mph in a 30 limit, followed by an emergency stop. Floored it again up to 48mph in a 30 limit followed by another emergency stop. Car had not even had a chance to ‘warm’ up. Stay clear of motorway and MSP NW ltd Rochdale”

Helpful Report

Hi there, Many thanks for your review. We’re very concerned to hear this. We take accusations such as these very seriously. Motorway investigates and records all claims of misconduct. We also have a robust purchase-monitoring scheme to ensure our dealerships meet the standards we expect of them. We have referred this case to our Dealership Management Team, and we will also be monitoring the buyer’s future purchases for any sign of repeat issues. Rest assured, where dealers have been found to have acted improperly, Motorway will be quick to impose all necessary sanctions, including the imposition of lifetime bans, in order to ensure the best possible experience for our sellers. It is regrettable that your experience was not more in line with our expected customer journey and high standards of customer satisfaction, but we would like to thank you for using Motorway to sell your vehicle and wish you all the best going forward. Kind regards, Jamie Motorway Escalations Team

“As a car dealer, my experience with Motorway Pro has been absolutely disastrous. They have blocked my account and are attempting to corner me into using their Motorway wallet and transport service, despite my clear reservations. A representative named Sam from their customer service team assured me there would be no issues if I purchased cars through their service, yet my experience has been the complete opposite. The last eight to ten cars I received through Motorway Pro have had major issues, including engine and turbo failures. This has resulted in significant financial losses for my business. To make matters worse, Sam, who initially assured me of a smooth process, is now ignoring my emails and providing no support whatsoever. Motorway Pro's practices are unethical and their customer service is appalling. I urge other car dealers to stay far away from this company. They have caused me nothing but headaches and substantial monetary loss. Do not trust their promises or their service. DO NOT TRUST THEM AS A DEALER AND THEY HAVE GOT TOO BIG FOR THIER BOOTS AND ARE ALLOWING DEALERS TO FOOT THE LOSSES AS THEIR SELLING REVIEWS ARE SO BAD FROM CONSUMERS THAT HAVE APPLIED PRESSURE TO THE DEALERS WHICH IS TOTALLY UNFAIR THEY WILL NO DOUBT WRITE A REPLY TO THIS EMAIL SAYING "WE HAVE FORWARDED IT TO THE RELEVANT DEPARTMENT" WHAT A LOAD OF OLD PASSING THE BUCK I WILL BE SETTING UP A PETITION WITH DEALERS TO HAVE THEM STRUCK OFF AND MENTION THIS IN ALL THE CAR FORUMS INCLUDING CAR DEALER MAGAZINE”

Helpful Report

Hi there, Thank you for your review, we're sorry to hear that you have had a negative experience when purchasing vehicles through Motorway. A member of our Dealership team has reached out to you directly to discuss this further. Kind regards, Dealership Management Team

“As a car dealer, my experience with Motorway Pro has been absolutely disastrous. They have blocked my account and are attempting to corner me into using their Motorway wallet and transport service, despite my clear reservations. A representative named Sam from their customer service team assured me there would be no issues if I purchased cars through their service, yet my experience has been the complete opposite. The last eight to ten cars I received through Motorway Pro have had major issues, including engine and turbo failures. This has resulted in significant financial losses for my business. To make matters worse, Sam, who initially assured me of a smooth process, is now ignoring my emails and providing no support whatsoever. Motorway Pro's practices are unethical and their customer service is appalling. I urge other car dealers to stay far away from this company. They have caused me nothing but headaches and substantial monetary loss. Do not trust their promises or their service. DO NOT TRUST THEM AS A DEALER AND THEY HAVE GOT TOO BIG FOR THIER BOOTS AND ARE ALLOWING DEALERS TO FOOT THE LOSSES AS THEIR SELLING REVIEWS ARE SO BAD FROM CONSUMERS THAT HAVE APPLIED PRESSURE TO THE DEALERS WHICH IS TOTALLY UNFAIR THEY WILL NO DOUBT WRITE A REPLY TO THIS EMAIL SAYING "WE HAVE FORWARDED IT TO THE RELEVANT DEPARTMENT" WHAT A LOAD OF OLD PASSING THE BUCK I WILL BE SETTING UP A PETITION WITH DEALERS TO HAVE THEM STRUCK OFF AND MENTION THIS IN ALL THE CAR FORUMS INCLUDING CAR DEALER MAGAZINE”

Helpful Report

Hi there, Thank you for your review, we're sorry to hear that you have had a negative experience when purchasing vehicles through Motorway. A member of our Dealership team has reached out to you directly to discuss this further. Kind regards, Dealership Management Team

“Put our LandRover Discovery Sport on sale with Motorway — the set up was easy. The sale price at the auction seemed to be an ok price — when a staff member of CSM prep centre checked the car over use a special plug in computer. He came up with 3 fault codes. One about one heater plug not working and very minor ones he cleared using the computer — then he looked around the car saying that a light was cracked. But that was shown on the initial photos — and said he thought he could hear timing chain noise. The engine sounded exactly the same as it always had — we had always done more oil changes and services more frequently. - so the garage we used said that there was nothing at all to worry about all — considering this is an auction site. To the drop the offer price by over £1500 seemed to me that Csm prep centre were trying it on When Motorway said that car was sold and that the firm that bought it would be in touch. They didn’t — then once I chased them. They messed me about with the collection date — there representative was very polite — but whoever it is that makes the decision on an offer at cam prep centre seems to think people may be desperate to sell and hence. — tried to offer a price way below their bid. — I then put the car on Autotrader — at a sensible price and it sold easily with no hassle Personally. I think motorway saying it’s an auction then unless the car is so different to advertised then the bidder should be held responsible. — Not a good experience at all. Not like they say on Tv”

Helpful Report

Hello there, Thanks for your review. Sorry that you were unhappy with your experience, we are currently looking into this for you and will respond shortly. If you would like to discuss this in the meantime or provide further information, please contact us on 020 3988 3388 or via reviews@motorway.co.uk. Kind regards, Jason Motorway Escalations Team

Hi Les, Many thanks for your review. We’re sorry to hear you were unhappy with your experience. Unfortunately, if the buyer identifies any issues that were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. Whilst we do of course appreciate that you will have submitted all of the required photos requested by our sales team, there can often be other issues, either known to you as the seller or otherwise, that may not be easily distinguishable in the photos alone. In this instance, the buyer identified problems with the vehicle at the point of inspection which highlight a rattling engine noise, a glow plug warning on the diagnostic device and a broken rear light which we were not made aware of prior to listing your vehicle. You mentioned that the broken light was shown in the photos you uploaded but unfortunately, it was not specifically mentioned by you when you created your profile or spoke to our Sales Team. You’re never obligated to accept a lower price, as it is a voluntary transaction for all parties throughout, but the vehicle must be as described in order to achieve the agreed price. It is regrettable that you found the buyer's communication regarding your vehicle collection to be poor. We usually expect buyers to be in contact within two working days from the point that your documentation has been verified, with collection no more than 7 to 10 working days later. We apologise if this was not the case and for any inconvenience that may have been caused as a result. We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but we’re pleased to hear you have now sold the vehicle via another means, and we wish you all the best going forward Kind regards, Jason Motorway Escalations Team

“Stay clear they are happy to get the incompetent collection drivers to drive vehicles to the dealers with cords hanging out of tyres which is exceptionally dangerous to other road users”

Helpful Report

Hi there, Thanks for your review, we're very sorry to hear you're unhappy regarding the use of our platform. If you would like to discuss your concerns in more detail with a member of our Dealership Management Team then please reach out to us directly. Nevertheless, we would like to thank you for taking the time to provide us with your feedback and we look forward to hearing from you soon. Kind regards, Sam Senior Escalations Specialist

“Blackmailing to dealers asking to use their transport for collection of customer vehicles and dont cancel the cars dosnt matter if they are faulty and use there wallet services they ate scamers and just want to make profit really unacceptable we are dealers please find the their statement below. For your account to be reinstated, we require a written action plan for how you will deliver a lower cancellation rate in future and written agreement to use Motorway Pay and Motorway Move on future purchases, unless prior written agreement from Motorway has been received. We would also require any outstanding balance on your buying account to be cleared in full before your account is reinstated. This msg been send to all the dealers So stay away from them”

Helpful Report

Hi there, Thanks for your review and for providing feedback about your experience of partnering with Motorway as a Dealer. The Dealerships that we chose to partner with all agree to our Code of Conduct; this Code ensures that we provide the fairest platform for both Dealers and Sellers to buy and Sell vehicles through Motorway. We take the trust of our partners seriously and want to ensure we listen to their concerns, but it's also important that if we have concerns over their use of our marketplace we may request they use our services to avoid any unnecessary bumps in the road. We appreciate that this may mean making some adjustments to how you acquire stock through our marketplace, but we genuinely believe this to be a beneficial solution to avoid any unnecessary impact caused by avoidable cancellations. Thanks, The Motorway Dealer Governance Team

“Motorway supposedly sold my car but after two weeks no one turned up to collect it, as a result my car has now gone down in value, and no resolution despite countless emails and phone calls just a proper waste of time”

Helpful Report

Hi there, Thank you for your review. We’re sorry to hear that you are experiencing difficulties in arranging the collection of your vehicle and that you're unhappy with the change in the value of your car. You have received and accepted an offer for your vehicle, so the price of your vehicle is not subject to change every 7 days like the estimated sale price you would’ve been given prior to your vehicle being listed for sale. Unforeseen logistical delays do occasionally happen, but we expect communication around this to be transparent and thorough. We appreciate the frustration this may cause, and we apologise for any inconvenience. I can see that you have since been provided with a collection date, and this should be happening today, the 30th of May 2024. If you still have not heard from the buyer or collection agent by the end of the day, or if you would like to discuss this matter further then please contact us directly via email at reviews@motorway.co.uk for assistance. Kind Regards, Christopher Motorway Escalations Team

“I added my car to Motorway with all the pictures required to show my Jaguar EPA e which was in excellent condition. Carter won the bid over and above the recommended valve do I was pleased. An independent guy turned up 1 week later to basically check my car for 1 hour until he found something to reduce the cost, plugging in electronic components checker etc! My 2 front tyres were worn and clearly shown on the advert. This and some unknown electrical faults were the only things to find that were not perfect and so I was offer a reduced rate £500 less that the won bid. I already had a new car a needed the old one gone! So had little choice but to accept the offer. I will never use this company again..”

Helpful Report

Hi there, Thank you for your review, we're sorry to hear that you were not happy with your experience at the point of collection. Although we appreciate that you did provide photos of the vehicle, we do ask that you explicitly declare any and all damage/mechanical issues, including what may be considered wear and tear, and provide additional close-up photos of these issues in order to ensure your offer is met on collection. Unfortunately, if the buyer identifies any issues which were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. You’re never obligated to accept a lower price of course, as it is a voluntary transaction for all parties throughout, but the vehicle must be as described in order to achieve the agreed price. Whilst it is regrettable that your experience was not more in line with our usual high standards of customer satisfaction, we are pleased that you were ultimately able to sell your vehicle, and we wish you all the best going forward. Kind regards,

“Absolute rubbish, pretend pricing, dealers don’t turn up, no one gives a to55, pretend bids foreign call centres, no one knows anything about cars, just awful to deal with. I have full evidence of what they are up to, messed me about for 2 weeks and still didn’t sell the car, love to know how many of these reviews are made up”

Helpful Report

Hi there, Thanks for your review, we're sorry that you were unhappy with your experience. Unfortunately, we're not able to find a profile linked to the details you have provided. Please provide us with the registration of the vehicle or contact us at reviews@motorway.co.uk and we will be more than happy to look into this for you. Kind regards, Jamie Escalations Team

“I realise that I'm in the minority here but i had a truly awful experience selling my car with Motorway. I received and accepted a decent bid for my Audi, so far so good, then two lads came to view it from London. Motorway claims to only sell to dealers which is, for the most part, probably true. However, these two chaps sell cars from their driveway. They then proceeded to check over the car, found a couple of scratches that I'd not seen as they were very very small and then plugged in an ECU computer. A few faults came up and when i questioned them, they said they didn't know what it was, and that my rear discs needed changing. They then offered me £3500 BELOW the agreed price claiming that the scratches would cost £250 EACH to remove and the discs would cost £1500. I politely declined and wished them a safe journey home. No harm done, they cancelled the sale with Motorway as is their right to do. BUT once the sale was cancelled they continued to message me. A lot. Continually trying to convince me my car was now worth £26k and saying they could come back etc. Again i politely declined., i even explained that We Buy Any Car themselves offered £31k! I told them on no less than 4 occasions that i wasn't interested and complained to Motorway asking for my car to be relisted. Motorway staff (Shannon) ignored the fact these guys were harassing me and just said, you'll need to get these faults fixed. And here's the kicker, i took my car in to a garage, the discs were perfectly fine and the faults they "found" were errors in the system that just needed clearing. Oh, to conclude, i sold my car for £1000 more through Carwow and the dealer collected with no issues or attempting to haggle. I absolutely recommend them.”

Helpful Report

Hi there, Many thanks for your review. We’re sorry that you were unhappy with your experience at the point of inspection. Unfortunately, if the buyer identifies any issues which were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. In this instance, the buyer identified fault codes, which we were not made aware of before listing your vehicle. The only imperfection declared during the qualifying process was a scuffed alloy. You’re never obligated to accept a lower price of course, as it is a voluntary transaction for all parties throughout, but the vehicle must be as described in order to achieve the agreed price. Having reviewed the codes sent in by the buyer, they related to the climate control and backup battery. Because of this, we would need the vehicle to undergo a health check to ensure that the issues are either cleared or have been rectified. This is to prevent your time from being wasted if another buyer cancels for the same reason. This is not to say that the buyer’s appraisal was definitive, but being remote from the inspection we need to take the buyers feedback and supporting evidence seriously as, generally speaking, buyers will not pay to collect a vehicle only to back out of an agreed sale without a valid reason. We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but we’re pleased to hear you have now sold the vehicle via another means, and we wish you all the best going forward. Kind regards, Jamie Escalations Team

“I was scammed out of hundreds of pounds... I was told my mileage had been tampered with, they reduced the offer massively. I was horrified at this thought. Only to find out later it was a lie.”

Helpful Report

Hi Angela, Thank you for your review, we're sorry that you were unhappy with your experience. Unfortunately, upon review of your profile and communications with us, we will be reaching out to you directly in order to discuss this further, however, would like to apologise for any inconvenience that may have been caused. Motorway investigates and records all claims of misconduct. We also have a robust purchase-monitoring scheme to ensure our dealerships meet the standards we expect of them. Rest assured, where dealers have been found to have acted improperly, Motorway will be quick to impose all necessary sanctions, including the imposition of lifetime bans, in order to ensure the best possible experience for our sellers. Please look out for our email, otherwise, we regret that your experience hasn't met our high standards of customer satisfaction, however, we wish you all the best going forward. Kind regards, Tyler Motorway Escalations Team

“I have found the whole process trying to sell via the Motorway traumatic! Firstly hey overpriced my car to advertise with them, then when it didn’t sell, asked me to reduce it. Then I accepted an extremely low offer to sell fast as I had put a deposit on another vehicle. The dealer who came was really late and I felt uncomfortable. Once I said I wouldn’t reduce it any further (he already had all the details of the vehicle and its mileage etc) I didn’t want to sell to him. He also pointed out that there was no spare wheel and the models mainly don’t come with one (it has an emergency repair kit). I found the whole experience with Motorway awful. Overpriced my car valuation in the first place and the dealer was less than professional. I have now sold my car - not through the Motirway, never again, I have part exchanged it with a reputable dealer for another vehicle. What a waste of time with them!”

Helpful Report

Hi there, Many thanks for your review, we're sorry to hear you were unhappy with your experience. In the vast majority of cases, offers will come out on or above the estimated selling price. Unfortunately, sometimes vehicles simply do not generate the level of interest required to reach this price during the daily sale, meaning your offer doesn’t benefit from competition between buyers which would usually drive it up. This can be for a number of reasons, including the current popularity of the make and model of the vehicle, or recent high volumes of a particular model in the market at the time of sale. Unfortunately, your vehicle generated limited interest from our network of buyers during the sale and only received 2 bids which were below your agreed reserve price. This is a voluntary process for all parties throughout, so you’re never obligated to accept a lower offer or sell at any point. We wouldn’t obligate you to sell at a price you weren’t happy with, inasmuch as we wouldn’t force a buyer to purchase a vehicle they weren’t happy with. Unfortunately, if any issues are identified at the point of collection that were not listed on the profile then the buyer is within their rights to adjust their offer to take this into account. This is because your offer is based on the accuracy of the information provided and advertised on your profile. Whilst we do of course appreciate that you will have submitted all of the required photos requested by our sales team, there can often be other issues, either known to you as the seller or otherwise, that may not be easily distinguishable in the photos alone. This is why it's common practice for all buyers to request and carry out a thorough inspection at the point of collection. This is also why after submitting these photos you are asked if there are any additional issues that as a seller you are aware of that have not shown up in the photos you've already submitted. However, we are sorry to hear that the buyer may have tried to reduce based on the absence of a spare wheel, buyers should be familiar with a vehicle's specifications prior to collection in order to have realistic expectations during appraisal. We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but we’re pleased to hear you have now sold the vehicle via another means, and we wish you all the best going forward. Kind regards, Cam Motorway Escalations Team

“I originally placed an advert with ‘Motorway.co.uk’ on 03/03/24 and agreed value of £9750 minimum. My car sold for £10500 and so I thought great, lets get it picked up as I needed money. ‘Motorway.co.uk’ then uses their sister company ‘Driiveme’ to arrange pick up car, which was allocated to them on 07/03/2024. However, by the 14/03/2024 I hadn’t heard anything from ‘Driiveme’ and after a frustrated call to ‘Motorway.co.uk’ I received an email on the same day “The collection company confirmed that they arranged the collection for tomorrow. I hope this helps.” Great, my complaint has helped, so I thought… On the 15/03/2024 I received an email from ‘Driiveme’ stating 'they could pick up car on 22/03/2024. (2 weeks after car was sold). I was rather disgruntled by this point and said “OK, just make sure it is”. Then on 221/03/2024 I received calls stating they can no longer pick up car due to transport logistic issues. A common issues I now hear for other users. The dealer ‘klassifiedcars.co.uk’ who purchased the car through Motorway was a friendly car’s salesman and suggested he could pick up car instead after all my frustration. Until he realised my car is based in Somerset and so couldn’t be bothered to travel or arrange pick up. Odd as he could have probably save money. By this point I am very annoyed with all companies involved and pulled out of deal, which you can at any time. So don’t feel trapped to complete purchase if you’re also having a nightmare with these companies. Overall a horrendous, stressful experience with dreadful customer experience.”

Helpful Report

Hi there, Thanks for your review, we're sorry that you were unhappy with your experience. Typically, we expect the buyer to be in touch within 2 working days of the documents on your profile having been reviewed, so we apologise that this was not the case with your sale. Once Motorway agents were notified of this, every effort was made to get the buyer in touch with you as soon as possible, however, we appreciate that this didn't happen and apologise for any inconvenience that may have been caused. We take dealer conduct very seriously and have a robust purchase-monitoring scheme to ensure our dealerships meet the standards we expect of them. We have referred this case to our Dealership Management Team, and we will also be monitoring the buyer’s future purchases for any sign of repeat issues. We apologise that you had not been offered the 2nd highest bid as soon as you'd hoped. The original bidder had shown continued interest in the vehicle to us, as well as advising our agents they would contact you as soon as possible, however, the 2nd highest offer should have been pursued once requested by yourself. This has been fed back to the team leader of the agent(s) involved so that we may continue to make improvements to the service that we provide and that additional training is provided where necessary. It is of course regrettable that your experience did not meet our high standards of customer satisfaction, and we wish you all the best moving forward. Kind regards, Tyler Motorway Escalations Team

“A dealer purchased my car and got in touch a couple of days later and wanted to collect the car the next day, which I told him wasn’t possible but could collect in two days time. Had no contact from them for over a week and reported it to Motorway who also couldn’t get in touch with the dealer. No comeback and no redress for the seller other than to relist the car. I obviously needed the money from the sale to purchase another car which I lost because of the delay. No happy at all.”

Helpful Report

Hi there, Thanks for your review. We're sorry you're unhappy with your experience. We expect buyers to be in contact within two working days from the point that your documentation has been verified, with collection no more than 7 to 10 working days later. We're sorry if this was not the case in your sale. We can see your documents were uploaded on 27/02/24 and were then verified by our team on 01/03/24 to be passed to the buyer, and the vehicle should have been collected no later than 15/02/24. We apologise for the delay in the documents being verified by our team, and we have fed this back to the relevant department. Whilst the buyer was initially in contact to arrange a collection date, we can appreciate the frustration and inconvenience caused when the buyer did not get back in touch with you to arrange a new date. Our Sales Support Team followed up with the buyer on two separate occasions, but unfortunately, we did not hear back. We can see that you were offered to relist your vehicle to complete the sale with a new buyer to get the sale proceeding, but you had advised our team you did not want to proceed with a relist and you asked our team to continue to chase the current buyer. The transaction and agreement for the sale and purchase of your car is between you and the relevant Car Buying Partner. Because of this, we do not accept any liability to you for any failure of the provision of services by a Car Buying Partner. During buyers' use of the platform, purchasing is monitored internally by our Dealership Account Team to ensure the integrity of sales. Any buyer who breaches our rules may have action taken against their account or face removal from the platform. We take accusations of poor buyer conduct very seriously, and we do not tolerate any conduct by our dealership partners that brings our own name into disrepute. Please rest assured we have referred this case to our Dealership Management Team, and we will also be closely reviewing the buyer’s previous and future purchases for any sign of repeat issues. Regarding the purchase of a new vehicle, Motorway is not responsible for individual financial decisions you make outside of your sale with us and we do not take any responsibility for individual purchases of a new vehicle. Nevertheless, whilst we are sorry that the sale of your vehicle was not successful through Motorway, we are pleased to hear you have since sold the vehicle via another means and we thank you for bringing this to our attention. We wish you all the best going forward. Kind regards, Shannon Motorway Escalations Team

“sold a car lst year with moterway had the useuall run around but sold on secong attempt, thought to try again with another car what a load of nonsense buyer sent out guy who didnt have a clue pointed out all sorts of imaginary faults and left saying boss wont buy this at that priice,not heard anythig since”

Helpful Report

Hi there, Thanks for your review. We're sorry to hear that you are unhappy with your experience. Whilst we do of course appreciate that you will have submitted all of the required photos and documentation requested by our sales team, there can often be other issues, either known to you as the seller or otherwise, that may not be easily distinguishable in the photos alone. This is why it's common practice for all buyers to request and carry out a thorough inspection and in some instances a test drive at the point of collection. Unfortunately, if the buyer identifies any issues that were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile. Having said that, we are unable to locate your profile with the information provided so we are not able to discuss the full details of your sale. Please email reviews@motorway.co.uk with the car reg, phone number, or email address used to submit your valuation and we can look into this for you. Kind regards, Shannon Motorway Escalations Team

“Absolute disgrace dealer came out said car had engine rattle tried to knock off over £700 and motorway won’t relist car until we have garage report when we no engine is perfect”

Helpful Report

Hi Ian, Thanks for your review. We're sorry to hear you have not had a positive experience. Whilst we do of course appreciate that you submitted all of the required photos that were requested by our sales team, there can often be other issues, either known to you as the seller or otherwise, that may not be easily distinguishable in the photos alone. This is why it's common practice for all buyers to request and carry out a thorough inspection and in some instances a test drive at the point of collection. Unfortunately, we cannot locate your profile with the information submitted. Please email reviews@motorway.co.uk with your vehicle registration for us to look into this further for you. Kind regards, Shannon Motorway Escalations Team

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Motorway Reviews