Mooncup Reviews

Name: Mooncup
Address: &SISTERS LTD, Zeeta House, 200 Upper Richmond Road, London, London Borough of Lambeth
Rating: 4.63

4.6 Rating 204 Reviews

90 %

of reviewers recommend Mooncup

4.6

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About Mooncup:

Mooncup began with a clear goal: to give people a healthier, sustainable way to manage their periods.

Back in 2002, we launched the world’s first medical-grade silicone menstrual cup, pioneering a movement that put health and the planet first. We saw an industry where profit came before people, ingredients were hidden, and plastics reigned, so we challenged the status quo.

Now, we're on a mission to become the world’s biggest sustainable period care brand. We’ve just launched Mooncup period pads into Sainsbury’s, Boots, Holland & Barrett and Look Fantastic. We’re also partnering with workplaces, gyms and hotels (like Canva, Danone, Third Space, Gymshark and Claridge’s) to offer free period care in bathrooms.

We use only science-backed, body-safe ingredients because your period products should work with your body, not against it.

Visit Website

Phone:

7939963513

Email:

customercare@wearemooncup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pads with Wings Extremely poor product, very rigid and feels like cardboard. Very disappointing as the previous product was soft. Don’t understand why they changed it, but very misleading as the change of product design was not disclosed. Used to be a loyal customer but would not recommend!”

Helpful Report

“Really uncomfortable for me. Think this one is too firm. Unable to get a refund despite going through all the channels. Have not recieved a response.”

Helpful Report

“I bought a mooncup to replace another brand that I had had for several years. I have only used the mooncup for one period. The stem is far too long and chafed against my vaginal wall. I cut it as suggested, and I supposed the sharpness of the stem then caused severe irritation in my vagina, causing me to have to visit the doctor and left me with a bulbous irritation that has lasted for nearly a month. I will never wear it again. Wasted money, I wouldn't go with it at all.”

Helpful Report

Hi there, thank you very much for taking the time to leave us a review. We’re sorry to hear that you’ve been experiencing these issues when using your Mooncup menstrual cup and can appreciate this must have been disappointing as well as uncomfortable. What you describe sounds very unusual, and it’s good to hear that you’ve taken a break from using your Mooncup® and sought advice from your doctor about this. As a next step, I would recommend you get directly in touch with our Advice team at advice@mooncup.co.uk – they can look into this further with you, try to better understand what may have happened and see how best to help moving forwards.

“So uncomfortable getting it in and out, it seems you almost have to get your whole hand up 'there' to get it in and out.”

Helpful Report

Hello there, thank for taking the time to leave us a review. We’re very sorry to hear that you experienced difficulties and discomfort removing your Mooncup menstrual cup and can appreciate this being disappointing. It sounds like you have already done so, but we would recommend that you take a break from trying to use the Mooncup® for now. There are a few reasons why this may have occurred, and if you would like to explore this further the best thing would be to get in touch directly with our friendly Advice Team, made up of medical health professionals, at advice@mooncup.co.uk. They will be able to see how best to resolve this with you.

“Followed all the advice and guidance about how to use but unfortunately this product did not work for me, constantly leaking and therefore have not been able to continue using it. A real shame because I’ve heard they work so well for others.”

Helpful Report

Hello there, thank you very much for taking the time to leave us a review. We’re sorry to hear about the leakage you experienced when using your Mooncup menstrual cup and can appreciate this being disappointing. If you would like to explore your experience further the best thing would be to get in touch directly with our friendly Advice Team, made up from medical health professionals, at advice@mooncup.co.uk. They can go through some information with you to see how best to help resolve things if you would like to continue using the Mooncup® moving forwards. We hope this helps for now 😊.

“Unfortunately I found it hard to initially insert when I cut the stem. When I came to use it properly it went so far up it got totally stuck and was VERY hard to remove. Scarred me for life!”

Helpful Report

Hi there, thank you for taking the time to leave us a review. We’re very sorry to hear about your experience when using the Mooncup menstrual cup and can understand this being disappointing. You’ve done the right thing by taking a break from using the Mooncup®️ and we would recommend getting in touch with our friendly Advice Team, run by medical health care professionals, at advice@moncup.co.uk . If you would like to explore your experience further they will be happy to go through some information and questions with you to do so, and they can also see how best to resolve this for you. Thank you.

“Having tried this product over multiple cycles I have given up as it does not work for me. I have a light flow (use reg/lite tampons) but had CONSTANT leaks as the cup would move and blood would flow around. Having followed all the advice on their website, I resorted to wearing a pantyliner to handle this. The cup also put pressure on my waterworks and was too uncomfortable to wear overnight. I am now back to using disposable products, but with added guilt about their impact on the planet.”

Helpful Report

Hello there, thank you very much for taking the time to leave us a review. We’re sorry to hear about the leakage and discomfort you experienced using your Mooncup menstrual cup and can appreciate this being disappointing. If you haven’t already done so we would recommend that you stop using your Mooncup® at this time. If you would like to explore your experience further the best thing would be to get in touch directly with our friendly Advice Team, made up from medical health professionals, at advice@mooncup.co.uk. They can go through some information with you to see how best to help resolve things moving forwards. We hope this helps for now 😊.

“Great service and delivery but this product didn't work for me.”

Helpful Report

Hi there, thanks for leaving us a review. We’re sorry to hear it didn’t work for you, if you would like to look into this further then you can contact our advice service at advice@mooncup.co.uk who will be happy to help. 😊

Mooncup is rated 4.6 based on 204 reviews