Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,089 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

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4.9

Based on 2,089 reviews

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

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“Highly reccomended. Good quality and fast delivery.”

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“Reasonably priced and prompt delivery.”

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“Good prices, prompt delivery and I was kept informed about the delivery details, with the option of requesting a local shop drop if I was going to be out (which I was).”

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“Items turned up when expected and all look good.”

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“Great products, great price Excellent communication and next day delivery What’s not to like ! Really happy and would definitely recommend”

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“Used Monsterplumb for the first time for a couple of TRVs and Lockshield Valves. Great prices, communication and prompt delivery. Would not hesitate to use again and recommend their services to others ...”

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“Great service from start to delivery. I messed up my order and the guys sorted it with no fuss. Delivery was in good time and I was keeped up to date on delivery date and time. Recommend.”

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“Low priced goods backed up with responsive service and delivery. What more could you want?”

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“Order late in day, arrived first thing next day. Brilliant service.”

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“Quick delivery and lower prices than elsewhere.”

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“Good prices and quick to reply to emails and dispatch items”

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“Great prices and very good service.”

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“Excellent product range that has been carefully picked and swift professional service from start to end.”

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“Perfect, Cheap and fast delivery.”

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“Very competitive pricing and speedy delivery by a friendly guy.”

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“All parts has been delivered in time. Good service.”

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“I needed two new thermostatic valves. Was going to Screwfix but cheaper at Monsterplumb and delivered within 48 hours of ordering. Saved £12 plus time and cost of petrol travelling to town. Very good.”

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“Top class service and fast next day too. Could not have been more helpful.”

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“Decent price, delivered in good time and product well packed with decent protection but minimum wastage.”

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“Over a week still no delivery DPD apparently however the phone is always engaged at Monster Plumb, when they eventually did promised to get back to me four days later still no response. What’s going On?”

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Good Afternoon Yoseph, We can only sincerely apologise for the issues you have experienced. I can see that your parcel was dispatched on a 24hr working day service on the 27th July via DPD, for reasons unknown to ourselves, DPD have then mis-sorted your parcel and sent it to the opposite end of the country, which is very rare for them, and unfortunately is totally out of our hands. They have told us you were notified you of this via text message and E-Mail. I can see that the parcel was subsequently elevated to our DPD account managers attention and we were promised it would be delivered ASAP, this has obviously not happened. Regarding comminucation via telephone, I can assure you this will be investigated further, as although we were very busy last week, somebody should definitely have come back to you regarding the situation of the parcel. We will be contacting DPD as a matter of urgency tomorrow morning when their office re-opens to get this situation resolved straight away. As soon as we have answers one of our team will give you a call immediately to let you know. Again, many apologies for these issues you have experienced.

Good Afternoon Yoseph, I am glad to see that your order was delivered today, if you have any other problems please do not hesitate to contact us. We can assure you that the communication issue you had is being taken very seriously, and procedures will be put into place to try and prevent this from happening again. Apologies again for the delay you experienced. Hopefully you can see that unfortunately it was totally out of our hands, DPD have and advertise to customers over 98% success ratio with their delivery times, so issues such as yours are very isolated.

Monsterplumb Ltd is rated 4.9 based on 2,089 reviews