Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,081 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, wide range of products and fast delivery. Fantastic.”

Helpful Report

“Spot on. Very fast delivery, was surprised when I got home to see everything their so fast and well packaged”

Helpful Report

“Misleading presentation of product. Presentation showed two 22mm isolation taps one for hot and the other fo cold, a pair. The price shown was for one valve not two. The valve had 22mm pushfit connections but there was a restriction to 15mm at the valve itself. I wanted two 22mm valves!”

Helpful Report

Hello Charles, Apologies you feel you have been mislead. As reading this is the first time we have heard of any problem with your order, it comes as a surprise to hear. The pictures used on the website for the Speedfit ball valves are for illustration only, to show that it can be used on hot and cold, as the product comes with both options included within the pack, these are pictures provided to us by Speedfit. We do emphasise as much as possible in our wording of the product that it is singular, and at no point advertise them as being sold as a pair. Looking at our competitors, 90% of them show exactly the same illustration when advertising the product. Moving forward we are going to add extra wording to the description of the item, to make it crystal clear the item is sold singularly. Regarding the restriction down to 15mm at the valve, the products are not advertised at any point as full bore valves, and i think the picture used to advertise the product shows this quite clearly. You say the price shown is for one valve, which is correct, and we are also the best priced seller of this item online, therefore we are disappointed in receiving a one star review, because you expected two valves for the price of one. If we were twice the price of our competitors then we could see how this could be mistaken. We will action your complaint as discussed above, so that future customers can be left with no doubt whatsoever as to what they are buying. Regards Monsterplumb Ltd

“Great website, easy ordering, great price and quick delivery. Highly recommend this company.”

Helpful Report

“Thermostatic Radiator Valves. Exactly what I wanted at a great price. Quick delivery. No hassle. Perfect.”

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“I ordered 4 No. Drayton TRV4 valves and lockshield valves for central heating radiators. Ordered on Thursday evening 15.10.2020, box delivered by DPD on Saturday 17.10.2020 at about 1pm. Excellent packaging, there was no damage to the items inside the box.”

Helpful Report

“Good product, delivered quickly. Thank you.”

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“Great service, order dispatched quickly. Helpful website as well”

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“I made a small order, and although a couple of items were not available due to the present situation, the order was delivered in a Very prompt time, and a refund for the unavailable items was back in my account the next day, a very professional company and a pleasure to deal with, many thanks to all involved, I would definitely buy from you again from you, hence 5 star rating.”

Helpful Report

“Ordered a central heating thermostat for my bedroom. It arrived quickly & was well protected in its packaging. Very happy with the online ordering process & the subsequent experience. Will use them again.”

Helpful Report

“Unbeatable price, extremely prompt, reliable delivery. One of the first places I look for my materials.”