MoneyPlus Advice Reviews

Name: MoneyPlus Advice
Rating: 4.86

4.9 Rating 5,288 Reviews

98 %

of reviewers recommend MoneyPlus Advice

Company Reviews

Metrics

Info

4.9

Based on 5,288 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0161 837 4000

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MoneyPlus Advice 5 star review on 27th March 2024

Mrs Patricia Elizabeth Ludlow

MoneyPlus Advice 5 star review on 21st February 2024

Mr Abdul-rahim Bara-bara

MoneyPlus Advice 5 star review on 5th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MoneyPlus is a good idea to solve your debts but please be aware of their steep fees they charge before your creditors get a penny”

Helpful Report

Posted 3 days ago

Hi, thanks for your review. Our advisors explain all fees and risks in full before you enter into a solution with us. We always cap our Debt Management Plan fees so that the majority of every monthly payment goes towards the repayment of your debts. You can find more information on our fees here: https://moneyplusadvice.com/fees/ Thanks, MoneyPlus

Posted 3 days ago

“The reviewer spoke so fast I found it difficult at times to understand”

Helpful Report

Posted 2 weeks ago

Hi, thank you for your review. We're sorry to hear about this - we’re always looking for ways to do better, so we’ll take your comments on board and be sure to pass on your feedback to our advisors. The team are on hand to help with any questions you may have along your journey, please don't hesitate to get in touch with us if you would like to discuss anything further. Thanks, MoneyPlus

Posted 2 weeks ago

“I find the review process stressful”

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Posted 1 month ago

Hi, thank you for your feedback. We're really sorry to hear about your experience. An annual review is a requirement from the Financial Conduct Authority, we must complete this to ensure that your debt management plan is still the right solution for you and remains affordable. If you're ever worried about making your payments, please get in touch to let us know. We want to ensure your Plan is always affordable and sustainable. Thanks, MoneyPlus

Posted 1 month ago

“The service was a very straight forward with a lot help to understand what is required.”

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Posted 2 months ago

Hi, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

Posted 2 months ago

“I am happy that I have used Money Plus for a DMP to pay back debts. However i feel the customer journey can be improved considerably. On numerous occasions I have asked my payment date to be changed last day of the month which advised can be done, then recently told I couldn't have the last day. Feel listening and correct information needs to be provided on alp calls. Due to not changing the payment date can lead to missed direct debits which I have phoned up and paid. To then receive numerous amount of calls saying I've missed a payment when I've paid and automated communication sent. Record keeping and agents need to check notes before calling out. Also if you make a manual payment you should be suspending the account of communication (a hold),. It can cause distress and inconvenience answering calls and responding to communication. A recent income and expenditure call. If you are going to ask me what I have missed out (putting the blame on me) least go through a full detailed income and expenditure. I answer what you ask. Using the phrase "That seems a little high" Should not be asked in Income and Expenditures now. I work in collections. The question should be phrased as "Are you okay to explain to me why you have provided that amount?" You can then probe further with the relevant open and closed questions. With the cost of living crisis all bills have increased. More sensitivity needs to be provided and not to be deemed putting too much pressures on customers as stated in the FCA guidelines.”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback, we're sorry to hear about your experience. We’re always looking for ways to do better, so we’ll take your comments on board and pass them onto the relevant teams to look into. Please do not hesitate to get in touch with us if you would like to discuss anything further. Thanks, MoneyPlus

Posted 2 months ago

“Taking the stress off of me for a price whic is affordablr”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. It’s our aim to empower you to take control of your finances, and it’s great to hear that we’ve been able to help lighten the load a little. Thank you for trusting us to be part of your journey to financial freedom, MoneyPlus

Posted 2 months ago

“Great communication skills and think I got all the info stored.”

Helpful Report

Posted 4 months ago

Hi Joshua, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

Posted 4 months ago

“They are doing their best I appreciate their effort just that sometimes a little mix ups”

Helpful Report

Posted 5 months ago

Hi Micheal, thanks for your review. If we've made a mistake, we'd like to know so we can put it right. Please don't hesitate to get in touch with us if you would like to discuss anything further. Thanks, MoneyPlus

Posted 5 months ago

“The advisor was pleasant and professional but it wasn't clear just how much interest we would end up paying by the end of the full term. She recited a lot of information which wasn't easy to digest over the phone. Once we received the emailed information and carefully went through it all, we decided that the option offered was not acceptable to us and have chosen to look at other alternatives.”

Helpful Report

Posted 5 months ago

Hi, thanks you for your feedback. We’re always looking for ways to do better, so we’ll take your comments on board and listen back to your call to find out where we can do better. Please don't hesitate to get in touch with us if you would like to discuss anything further. Thanks, MoneyPlus

Posted 5 months ago

“I found my annual review agent helpful, however they were unable to assist me with some questions I had. Perhaps due to a lack of training and confidence in the job?”

Helpful Report

Posted 6 months ago

Hi, thanks for your feedback. We’re glad to hear our advisors were able to help during your review. We’re always looking for ways to do better, so we’ll take your comments on board and we'll listen back to your call to find out where we could improve. In the meantime, if you have any further questions, please don't hesitate to get in touch with us. Thanks, MoneyPlus

Posted 5 months ago

“Olivia was polite and kind, helpful and nice and cool”

Helpful Report

Posted 6 months ago

Hi Dylan, thank you for your review. We’re delighted to hear about your positive experience, and we’ll pass on your feedback to Olivia. Thanks for being part of MoneyPlus, we really appreciate it.

Posted 6 months ago

“Well explained and not pressurised review. Happy to take your advice”

Helpful Report

Posted 7 months ago

Hi, thank you for your review. We’re super happy to be supporting you and we’re delighted to hear you had great conversations with our teams – we’ll be sure to pass on this feedback! We’re committed to providing tailored advice to best suit your circumstances, so you can make informed decisions every step of the way. Thanks, MoneyPlus

Posted 7 months ago

“to much talk not so much action”

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Posted 7 months ago

“They are a good company because obviously they help you. But u do feel that thye want you to clear your debts faster and can feel a but judgy.”

Helpful Report

Posted 8 months ago

Thanks for sharing your experience here. We’re really happy to hear that we could help! We always strive to listen to our customers and understand their unique financial situations. We’re sorry to hear concerns around feeling judged or pressured to clear your debts faster, we sincerely apologise that you felt like that. Our intention is always to achieve a manageable debt solution that suits your needs and affordability. To do this, we rely on information from our customers to arrive at an affordable amount for them. We know that going through your finances as part of the annual review process can be challenging, especially when you’re struggling financially and it’s hard to see where your money is going. Our goal is to support you throughout this process and make it as smooth and stress-free as possible. We have listened back to your call and hope that you agree, our team ensured that we had the full picture on your expenditure by the end, and that the plan you chose is right for you. If you have any further concerns or questions, please don't hesitate to reach out to us. We value your business and appreciate the chance to assist you on your journey towards financial freedom. Thank you again for providing your feedback.

Posted 8 months ago

“Advisor was abrupt at times which made me feel like she didn't believe me”

Helpful Report

Posted 10 months ago

We're sorry to hear about your experience, it is never our intention to make customers feel anything other than supported when speaking to us. We'll listen back to your call and should any further training be required, the advisor will receive it. Please do reach out if you'd like to discuss this further! Thanks, MoneyPlus

Posted 10 months ago

“It's a great system I'm a new user hopefully I will get all my debitors payed as they said they would”

Helpful Report

Posted 1 year ago

“I find the process embarrassing, I don’t enjoy having various solutions pushed on me , I am happy and stress free with my current arrangements”

Helpful Report

Posted 2 years ago

We’re sorry that you found our annual review process embarrassing, but it’s important that we ask the questions that we do to make sure your plan with us is up-to-date and that you’re only ever paying what is affordable each month. Explaining the solutions available to you, based on your circumstances, is a legal requirement set out for us by the Financial Conduct Authority, but we appreciate your feedback and we’ll take your comments on board when further developing our processes.

Posted 2 years ago

“I've been on a plan for many years so was with the previous company at the beginning. At first it was fine the people I dealt with were there to help. Over the years this has changed. Take the revision for example, before you were offered advice whilst taking it whereas now its like a minefield as if your deliberately being tricked into saying something wrong . No advice and staff who don't even seem to know what they're doing. I've stopped any communications with them as I used to get marketing calls whilst at work. Its time to drop the big company selling attitudes and concentrate on your customers needs.”

Helpful Report

Posted 2 years ago

Hi there; we go to great lengths to ensure that your solution remains the right one for you, which includes asking relevant questions during the annual review so that our Advisors can offer you the best, tailored advice. We'll always do our best to support you, and will never share your personal details with third parties for marketing purposes however, you're able to update your contact preferences at any time by logging in to our Customer Portal. Thanks, MoneyPlus Advice.

Posted 2 years ago

“MoneyPlus Advice Service is great at what they do but my only negative point is that they are severely let down by the high account maintenance fees (up to 49% of monthly payment).”

Helpful Report

Posted 2 years ago

Hi, thanks for your feedback. As you know, our monthly fee helps us to continue to provide all our customers with expert help and support during their time with us, including managing creditors on their behalf. We’ll be in touch shortly to talk you through our fees in more detail. Thanks, MoneyPlus Advice.

Posted 2 years ago

“Moneyplus is good but they need to learn to use the information they have to their benefit. They need to stop all these repetitive questions, annual reviews asking the same question over and over again. Their heart is in the right place but they need to be more efficient and effective in the application of their time and their customers”

Helpful Report

Posted 2 years ago

Hi there, We appreciate that completing an annual review may seem repetitive, but it’s important that we ask the questions that we do to make sure your Plan with us is up-to-date and that you’re only ever paying what is affordable each month. Whilst our annual reviews, and the questions in them, are a legal requirement set out for us by the Financial Conduct Authority, we greatly value all feedback and we’ll take your comments onboard when further developing our processes. Thanks, MoneyPlus Advice.

Posted 2 years ago

MoneyPlus Advice is rated 4.9 based on 5,288 reviews