I am happy that I have used Money Plus for a DMP to pay back debts. However i feel the customer journey can be improved considerably. On numerous occasions I have asked my payment date to be changed last day of the month which advised can be done, then recently told I couldn't have the last day. Feel listening and correct information needs to be provided on alp calls. Due to not changing the payment date can lead to missed direct debits which I have phoned up and paid. To then receive numerous amount of calls saying I've missed a payment when I've paid and automated communication sent. Record keeping and agents need to check notes before calling out. Also if you make a manual payment you should be suspending the account of communication (a hold),. It can cause distress and inconvenience answering calls and responding to communication. A recent income and expenditure call. If you are going to ask me what I have missed out (putting the blame on me) least go through a full detailed income and expenditure. I answer what you ask. Using the phrase "That seems a little high" Should not be asked in Income and Expenditures now. I work in collections. The question should be phrased as "Are you okay to explain to me why you have provided that amount?" You can then probe further with the relevant open and closed questions. With the cost of living crisis all bills have increased. More sensitivity needs to be provided and not to be deemed putting too much pressures on customers as stated in the FCA guidelines.