MoneyPlus Advice Reviews

Name: MoneyPlus Advice
Rating: 4.86

4.9 Rating 5,238 Reviews

98 %

of reviewers recommend MoneyPlus Advice

Company Reviews

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Info

4.9

Based on 5,238 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0161 837 4000

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MoneyPlus Advice 5 star review on 27th March 2024

Mrs Patricia Elizabeth Ludlow

MoneyPlus Advice 5 star review on 21st February 2024

Mr Abdul-rahim Bara-bara

MoneyPlus Advice 5 star review on 5th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes to long and hassle to be wanting to own a bit more each month”

Helpful Report

Posted 3 months ago

Hi Sarah, thanks for your review, we're sorry to hear about your experience. A member of our team will be in touch to discuss this further. Thanks, MoneyPlus

Posted 3 months ago

“I find the whole experience frustrating and embarrassing, when we report that there is no change specifically after being a long term customer why do we have to continually repeat what you can afford etc, if there’s no change please just accept that , if that becomes a problem with creditors then have a longer discussion. I hate these reviews”

Helpful Report

Posted 5 months ago

Hi Barry, thank you for your feedback. We're really sorry to hear about your experience, and we’ve raised your feedback with the team. An annual review is a requirement from the Financial Conduct Authority, we must complete this to ensure that your debt management plan is still the right solution for you and remains affordable. If you’d like to discuss anything further, please don’t hesitate to get in touch. Thanks, MoneyPlus

Posted 5 months ago

“Incorrect phone number used having explained bad mobile reception when made the appointment, wrong name addressed when it clearly states what yo use, and took a few attempts to get it right. The call was rushed especially when reading the necessary pre determined statements, it seemed to be done in one breath. And by the end of the call both of us could not wait for it to be over. I suppose you get used to other way of doing things.”

Helpful Report

Posted 5 months ago

Hi, thanks for your review. We’re really sorry to hear about your experience. We know that mistakes can happen and when they do, we’re dedicated to rectifying them as soon as possible and ensuring they don’t happen again, so we’ll pass on this feedback to our team to listen back to your call to find out where we could have done better. If you’d like to discuss anything further, please don’t hesitate to contact us. Thanks, MoneyPlus

Posted 5 months ago

“I felt very stressed trying to think of everything I pay for. It is very difficult to think of day to day living. I’ve already taken an overdose this year and this procedure just doesn’t help. Why could I not carry on with my previous amount as now I’m worried I will have no food for two weeks instead of one”

Helpful Report

Posted 6 months ago

Hi Maxine, thank you for your feedback. We're really sorry to hear about your experience. An annual review is a requirement from the Financial Conduct Authority, we must complete this to ensure that your debt management plan is still the right solution for you, and remains affordable. We've raised your feedback with the team and passed this over to our Specialist Care Team. A member of the team will be in touch to discuss this further, however in the meantime, if you're worried about making your payments, please get in touch to let us know. We want to ensure your Plan is always affordable and sustainable. Thanks, MoneyPlus

Posted 6 months ago

“Advisor not very friendly and didn't really help much.”

Helpful Report

Posted 8 months ago

Hi, thanks for your feedback. We’re sorry to hear about your experience, it is never our intention to make customers feel anything other than supported when speaking to us. We understand that you are currently inactive with our service each month, which can limit the ways in which we’re able to support you. We’ve listened back to your call and understand that our advisor offered a recommendation that would allow us to further support you. We’re committed to delivering exceptional service to all of our customers, so as discussed on the call, we’ll await to hear back from you with an update on how you’d like to continue, and how we can best support you going forwards.

Posted 8 months ago

“Didn’t make me happy. Sent me email asking to book review and it got cancelled and rearranged for weeks later. When received call no customer service just reading off screen following protocol no personal touch and not interested in me as a person. No rapport building as a customer or relationship building as never spoken to this particular advisor before. Previous advisor took time to know me and was genuine wanting to help not just in it for pay packet. thank god I haven’t got to speak to them for another year.”

Helpful Report

Posted 10 months ago

“I feel you as a company are not on my side just on my debts and there companies Up till now you have always been kind to me understanding my issues financially Which is now making me seek other advice”

Helpful Report

Posted 1 year ago

We are sorry to hear you don’t feel supported. At MoneyPlus we always aim to make sure our customers feel supported and able to live better. We will be in touch as quickly as possible to better understand what we can do to help you. Thanks, MoneyPlus Advice.

Posted 1 year ago

Thanks for taking the time to talk to us about this. We're sad that you were feeling that way but are really happy that we got the chance to talk it through with you, and get back on track 🙂. At MoneyPlus we're always on your side, working together to achieve your debt goals, and provide any other support we can along the way, too.

Posted 1 year ago

“The service is generally good, however to receive a letter saying if you don’t complete your review we may withhold your payment, is disgraceful, as this would have an adverse affect on our plan!! That is not working with us in trying to pay this off in full without hesitation. I think you need to look at your customer relations, on that basis I would definitely not recommend you to anyone.”

Helpful Report

Posted 2 years ago

Hello – as you know, we are required by our regulator, the FCA, to conduct annual reviews for all of our customers. Our T&Cs make it clear that Debt Management Plans are at risk of being cancelled if a review is not completed, at which point we would hold payments. We had contacted you on this occasion as we could see that a review had not been completed after an extremely long period of time, and needed to make sure that your Plan was still suitable for you. We apologise if this has caused you any distress – a member of our team will be in touch shortly to discuss this with you. Thanks, MoneyPlus Advice

Posted 2 years ago

“Sure I don’t understand what só difficult to transfer the payment today for a Friday payment.”

Helpful Report

Posted 2 years ago

Hi Marcelo, a member of our team is currently looking into this and will be in touch shortly to discuss your payment options. Thanks, MoneyPlus Advice.

Posted 2 years ago

“I have & always believe an online review is the modern way....eg getting an insurance quote etc.”

Helpful Report

Posted 3 years ago

Hi Anthony, thanks for your feedback! Whilst we aren’t offering online reviews at this time, we always take these kinds of considerations on board when looking to further improve the great service we offer our customers. A member of our team will be in touch shortly to discuss this with you. Thanks, MoneyPlus.

Posted 3 years ago

“Moneyplus.com took over from Baines & Ernst. When Moneyplus took over they reduced the monthly management fee of £45 a month (which is better) BUT didn't manage the account. For 10 years I had been on a DMP and was in a position to pay all of my creditors off. I phoned Moneyplus to cancel and they said I still owed a total of £17K+! It turns out that they were completely wrong - someone had updated a creditor balance to £16000 instead of £56!!!! When I just called all of my creditors to pay them off, one was still being paid monthly (to a total of £246 which could have gone elsewhere - even though the account was closed and paid up! Very disappointing. I would not recommend Moneyplus at all. Knowing what I know now, you can manage yourselves direct with your creditors without the need to waste money on a management fee and at least track it properly!!”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and we're sorry that you didn't have a good experience with your plan. We always aim to do right by our customers so we'll make sure that one of our advisors contacts you to discuss your case in more detail. Thanks, MoneyPlus

Posted 4 years ago

“annual review too long, every time I have tried to complete it online it does not work or goes wrong after spending a lot of time entering information. when review was done over phone had a lot of confusion over income and outgoings, whether it should be the last three months or the next three months, which were very different.”

Helpful Report

Posted 5 years ago

Hi there, thanks for raising this issue. We are aware that reviews can take some time to complete as we need to make that your solution is suitable for you and your current situation, at least once every year. Reviews are important parts of any plan and as such, we’re always looking for ways to improve and help make this part easier for our customers. We’re sorry about the issues and confusion one of our advisors will be in touch with you to discuss this further.

Posted 5 years ago

“Stressful”

Helpful Report

Posted 5 years ago

Hi there, we’d like to know more about your experience to see what we could do better. Please contact us on info@moneyplus.com

Posted 5 years ago

“The management of my debtors was ok however when it came to me settling my final balance they completely screwed it up and neglected to pay one of my creditors which meant when I thought they had given me the correct final balance there was in fact a creditor that had been missed. This meant I had to set up another payment to that creditor when I thought I was debt clear. They tried to blame it on the creditor sending them the wrong info but in fact the error was on the moneyplus side and they offered me no compensation or anything.”

Helpful Report

Posted 5 years ago

We’re sorry you had a bad experience with us. We’ve looked back over your case and can see that we were initially supplied with incorrect balances by your creditors, which led to us making an error following this. We are currently looking into it further and will be in touch with you to discuss how we can put this right.

Posted 5 years ago

“I appreciate your help and I might be difficult to explain to, but the reviewer did shout. In future there is no need to, as I wanted to tell her, but I was really upset.”

Helpful Report

Posted 5 years ago

Hi, we’re very sorry to hear this and someone will be in touch today. Thanks, MoneyPlus

Posted 5 years ago

“i have made first payment some of the money has gone to the creditors yet i keep receiving correspondence from creditors saying that i have only made partial payment you haven't informed them of the plan at all which was promised i have tried to contact the gentleman i first spoke with but he is never available i have tried emailing him and i receive nothing back and not just this i have had advice from the citizens advice bureau saying that you should already know the address' of the creditors as you are said to be such a big company.”

Helpful Report

Posted 6 years ago

MoneyPlus Advice is rated 4.9 based on 5,238 reviews