MoneyPlus Advice Reviews

Name: MoneyPlus Advice
Address: New Bailey Street, Manchester, Salford
Rating: 4.87

4.9 Rating 5,782 Reviews

98 %

of reviewers recommend MoneyPlus Advice

4.9

Based on 5,782 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0161 837 4000

Email:

info@moneyplus.com

Location:

New Bailey Street,
Manchester
Salford
M35FS

MoneyPlus Advice 5 star review on 2nd July 2024

Mr Idrissu Haruan

MoneyPlus Advice 5 star review on 24th May 2024

Mrs Giselle Drinkwater

MoneyPlus Advice 5 star review on 27th March 2024

Mrs Patricia Elizabeth Ludlow

MoneyPlus Advice 5 star review on 21st February 2024

Mr Abdul-rahim Bara-bara

MoneyPlus Advice 5 star review on 5th February 2024

Mr Courtney Brown

MoneyPlus Advice 5 star review on 17th January 2024

Mr Renato Silva

MoneyPlus Advice 5 star review on 21st November 2023

Mr Andrae Davis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional lady with understanding of financial products and very good representative of Money plus .”

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“They are very helpful”

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“Glad that companies like money plus exist. Thanks”

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“I had a lady called June who dealt with my situation and she was perfect Extremely friendly and just made it so easy to talk about my situation Many thanks Vikki buckley”

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“Today I received such valuable help from the lady who I spoke to with regards to my account. This has helped me clear my debts and I am on the road to a debt free life.”

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“i have been with moneyplus for a while and they have helped me a great deal”

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“I was captivated when I spoke to Gemma. She was kind, honest and very patient when I told her about my situation. I felt like the weight was off my shoulders after talking to her and we need more people like Gemma. Thank you Gemma and the Moneyplus group!”

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“Always helpful and polite. Was very happy to have spoken to June today. We really appreciate what Moneyplus does for our family.”

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“Very helpful always there when you need them”

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“June was patient and sensitive.”

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“Good service but the fee is expensive”

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“I was captivated when I spoke to Julie. She was kind, honest and very patient when I told her about my situation. She helped the weight off my shoulders and we need more people like Julie. Thank you Julie and MoneyPlus Group!”

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“I was captivated when I spoke to Julie. She was kind, honest and very patient when I told her about my situation. I felt like the weight was off my shoulders after talking to her and we need more people like Julie. Thank you Julie and the Moneyplus group!”

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“When I joined Clearview finance, which became money plus. I was in a bad way financially. But they made all the right noises to put me at ease. Unfortunately it was all lies the service I received over the last 6yrs has been the worst I’ve ever had and still don’t know what I was paying for. If I complained it was ignored just a dreadful and stressful time for me and my family. Having said that Dominic in the settlements team was a breath of fresh air. He was honest and upfront with his intentions always polite and courteous and this was reflected within the full team in the settlements department. Him and his team are the only reason I scored three. If I was only doing the review on there team I would of given a five. Likewise if i was scoring the rest of moneyplus it would have been a one. I honestly wouldn’t recommend you to anyone and I certainly wouldn’t use you guys again. But to be clear the negative comments on here are aimed at the customer service department and NOT the settlements department. The settlements dept deserves a medal for in my case giving me a good outcome to a horrible experience.”

Helpful Report

Hi there, thank you for your feedback. We’re sorry to hear about your negative experience during your time with us, and we appreciate you bringing this to our attention. Additionally, we are pleased that our settlements team were ultimately able to provide you with a positive outcome. We wish you all the best for the future - MoneyPlus Group.

“All good, very helpful and hopefully the actions mentioned today will be processed and my account will be paid in full next month. However, you do not get a response when raising a query through the portal, I have tried on many occasions, this is a major flaw, people may be reaching out to you and maybe they don’t want to talk on the phone just yet, you need to address the no response on the portal quite urgently I feel.”

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“very helpful very good customer service”

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“I had to leave 1 star just to leave a review but even that is to much. A new tenant 5 houses from me decided to swap there electric supplier . Money plus Energy have switched mine instead.this has now broken my contract with MY supplier , who say they can’t do anything . I am going to see a solicitor as surely this can’t be allowed and breaks some kind of data protection act . I contacted Money Plus Energy yesterday, gave them all the details , they acted concerned apologised and said they would get back to me very quickly . I have had no reply .”

Helpful Report

Having now looked into this matter properly we can see that this problem arose because we were given the wrong information during a switch process. Although you didn’t ask to switch, the energy meter number that we were given related to your property. It’s not right that this happened to you as neither you nor MoneyPlus Energy has in fact done anything wrong. As soon as we became aware, the regulated erroneous transfer process was triggered. Since this was brought to our attention, we have been working closely with you and your supplier to ensure that the matter is reversed.