MoneyPlus Advice Reviews

Name: MoneyPlus Advice
Address: New Bailey Street, Manchester, Salford
Rating: 4.87

4.9 Rating 5,688 Reviews

98 %

of reviewers recommend MoneyPlus Advice

4.9

Based on 5,688 reviews

Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0161 837 4000

Email:

info@moneyplus.com

Location:

New Bailey Street,
Manchester
Salford
M35FS

MoneyPlus Advice 5 star review on 2nd July 2024

Mr Idrissu Haruan

MoneyPlus Advice 5 star review on 24th May 2024

Mrs Giselle Drinkwater

MoneyPlus Advice 5 star review on 27th March 2024

Mrs Patricia Elizabeth Ludlow

MoneyPlus Advice 5 star review on 21st February 2024

Mr Abdul-rahim Bara-bara

MoneyPlus Advice 5 star review on 5th February 2024

Mr Courtney Brown

MoneyPlus Advice 5 star review on 17th January 2024

Mr Renato Silva

MoneyPlus Advice 5 star review on 21st November 2023

Mr Andrae Davis

Anonymous

Anonymous // 01/01/2019

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“good advise 👌 and very helpful”

Helpful Report

Hi Marie, thank you for your review. We’re delighted to hear you had great conversations with our team – we’ll be sure to pass on this feedback! We’re committed to providing tailored advice to best suit your circumstances, so you can make informed decisions every step of the way. Thanks, MoneyPlus

“Very helpful and friendly service”

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Hi Richard, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

“Noce and easy setle.thanls”

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Hi Robert, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

“More than happy with the professional and reassuring help that I have received”

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Hi Jonathan, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

“Great advice from this lovely company”

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Hi Fiona, thank you for your review. We’re delighted to hear you had great conversations with our team – we’ll be sure to pass on this feedback! We’re committed to providing tailored advice to best suit your circumstances, so you can make informed decisions every step of the way. Thanks, MoneyPlus

“Everyone I have spoken to at Money Plus have always been extremely helpful and understanding. Being in debt can be a very worrying time, one that often makes you isolated or embarrassed but they all make you feel very at ease and secure in knowing they are there to help. Excellent service all round.”

Helpful Report

Hi Vicki, thank you for your review. We're delighted to hear that you had a great chat with us, and we’ll be sure to pass on your feedback! Thank you for choosing us to support you, MoneyPlus

“Both representatives I spoke to were helpful, friendly and informative. Discussing personal money matters can be humiliating but I found it a positive experience due to their manner, I particularly liked the way every option was flexible and explained thoroughly”

Helpful Report

Hi, thank you for your review. We're delighted to hear that you had a great chat with us, and we’ll be sure to pass on your feedback! Thank you for choosing us to support you, MoneyPlus

“Gave me good advice.very understanding”

Helpful Report

Hi, thank you for your review. We’re delighted to hear you had great conversations with our team – we’ll be sure to pass on this feedback! We’re committed to providing tailored advice to best suit your circumstances, so you can make informed decisions every step of the way. Thanks, MoneyPlus

“Quick,precise, painless review process.Great customer service.”

Helpful Report

Hi Christopher, thanks for your feedback. We’re glad to hear our advisors were able to help you feel at ease during your review. Thanks for being part of MoneyPlus, we really appreciate it.

“Very helpful”

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Hi Denise, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

“So helpful and have made me feel better.”

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Hi Beverley, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

“Very helpful and considerate and I felt like they cared they explained everything clearly and put my mind at ease. Ended up feeling quite happy that at last I found a solution to my debt problem. Thank you again”

Helpful Report

Hi Aisha, thank you for your review. We’re super happy to be supporting you to take back control of your finances, and it’s great to hear that we’ve been able to help lighten the load a little. Thanks for choosing us to support you, MoneyPlus

“Top geeza”

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Hi James, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

“Moneyplus are a amazing company they have really helped me allot. Keep up the great work”

Helpful Report

Hi, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

“Lovely lady that went through my review,very happy.”

Helpful Report

Hi Anne-marie, thanks for your feedback. We’re glad to hear our advisors were able to help you feel comfortable during your review. Thanks for being part of MoneyPlus, we really appreciate it.

“I am happy that I have used Money Plus for a DMP to pay back debts. However i feel the customer journey can be improved considerably. On numerous occasions I have asked my payment date to be changed last day of the month which advised can be done, then recently told I couldn't have the last day. Feel listening and correct information needs to be provided on alp calls. Due to not changing the payment date can lead to missed direct debits which I have phoned up and paid. To then receive numerous amount of calls saying I've missed a payment when I've paid and automated communication sent. Record keeping and agents need to check notes before calling out. Also if you make a manual payment you should be suspending the account of communication (a hold),. It can cause distress and inconvenience answering calls and responding to communication. A recent income and expenditure call. If you are going to ask me what I have missed out (putting the blame on me) least go through a full detailed income and expenditure. I answer what you ask. Using the phrase "That seems a little high" Should not be asked in Income and Expenditures now. I work in collections. The question should be phrased as "Are you okay to explain to me why you have provided that amount?" You can then probe further with the relevant open and closed questions. With the cost of living crisis all bills have increased. More sensitivity needs to be provided and not to be deemed putting too much pressures on customers as stated in the FCA guidelines.”

Helpful Report

Hi, thank you for your feedback, we're sorry to hear about your experience. We’re always looking for ways to do better, so we’ll take your comments on board and pass them onto the relevant teams to look into. Please do not hesitate to get in touch with us if you would like to discuss anything further. Thanks, MoneyPlus

“My account manager, Kai was very helpful and nonjugemental. He was also very understanding of my difficult situation.”

Helpful Report

Hi, thank you for your review. We’re delighted to hear about your positive experience, and we’ll pass on your feedback to Kai. Thanks for being part of MoneyPlus, we really appreciate it.

“very helpful and supportive”

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Hi, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

“Very easy to talk to and make your debt easier to cope with”

Helpful Report

Hi, thank you for your review. We're delighted to hear that you had a great chat with us, and we’ll be sure to pass on your feedback! Thank you for choosing us to support you, MoneyPlus

“Very helpful and everything went smoothly. Thanks”

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Hi Lawrence, thanks for your review. We’re super happy to hear you’ve had a positive experience with us!

MoneyPlus Advice is rated 4.9 based on 5,688 reviews