Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,811 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,811 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Molly Brown London 5 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product a lot smaller than it looked online. Bit disappointing.”

Molly Brown London 3 star review on 1st December 2022

Helpful Report

Posted 2 years ago

Dear Davina, We are disappointed to see this review. We are sorry to hear the Her World Necklace did not meet your size expectations; as full specifications including materials, and dimensions are listed beside the product. I hope you will see from the image that we do fully represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Quick, efficient service . However , the bracelets were very flimsy compared with how they looked on website”

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Posted 3 years ago

“Truthfully I thought the bracelet too heavy for a baby/toddler!! I would have returned it but in my ignorance I had it engraved!! Nevertheless it's the thought that counts!! Packaging was lovely. I would advise see if you like the product before engraving - this can be done later.”

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Posted 3 years ago

“Ok but can just about see the engraved letter. But not unhappy with it”

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Posted 3 years ago

“Prompt service. Good communication.”

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Posted 3 years ago

“I have still not received this item, it is stuck in customs - can delivery be expedited at all?”

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Posted 3 years ago

Dear Siobhan, We have received no communication from you regarding an issue with the delivery of your order but are happy to help. Please contact us at customercare@mollybrownlondon.com and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 3 years ago

“Wish the chain were longer. Not easily transferred to a longer chain. Pretty otherwise!”

Helpful Report

Posted 3 years ago

Dear Nancy, We are sorry to read this review. The Molly Brown London jewellery is sized for children and so would be a little smaller that some adult pieces, not by much, but of course the proportions are taken into account during the design process. The jewellery is simple but sophisticated, and we believe that the sizing is perfect for little girls as well as teenagers. All product dimensions and measurements are provided on the website, and we are always very happy to answer any customer enquiries about our products prior to ordering. Kind regards, Caroline Molly Brown London

Posted 3 years ago

“Lovely baby bangle but for £75 very cheap packaging”

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Posted 3 years ago

“Bracelet came really quick and it was beautiful! Only downside was I had paid for a wee gift card with a message on it but it didn’t come.”

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Posted 3 years ago

“Quality is lovely, but disappointed, I asked for it to be engraved with a name and it came without”

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Posted 3 years ago

Dear Sarah, We are disappointed to read this review. We have checked the order and our records indicate that the engraving was completed according to your instructions. We have not received any communication from you regarding an issue with your order, but are happy to help. Please contact us at customercare@mollybrownlondon.com with a photograph of back of the bangle opposite the little adjusters, on the outside. As soon as we receive this we will be able to support you. We look forward to hearing from you, Kind regards, Caroline Molly Brown London

Posted 3 years ago

“I feel the bracelet is slightly flimsy”

Helpful Report

Posted 3 years ago

“Quick delivery however the quality isn’t what I was expecting, it feels and looks cheap and unfortunately we will be having to buy another bangle somewhere else.”

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Posted 3 years ago

“Cannot review just yet as bracelets are Christmas presents for twin granddaughters; although they are presented very well in pretty packaging.”

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Posted 3 years ago

“I thought the engraving would be larger, I can hardly see it. Not $100 worthy!!!”

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Posted 3 years ago

“While the bracelet is precious, the engraving is so light that you can’t see it unless you hold it close to your eyes and the diamond is so small that you don’t know it’s there. My 10 year old granddaughter didn’t even notice that her birthstone was in it until I told her. I hope Molly Brown will heed these faults as they are easily fixable. I would order again with these adjustments.”

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Posted 3 years ago

“Whilst I loved the bracelet the engraving wasn’t to clear”

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Posted 3 years ago

“Was a bit disappointed that the engraving did not really stand out. Fast delivery and very nicely presented.”

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Posted 4 years ago

“Beautiful bracelet, a few minor problems which would stop me repurchasing , the engraving is very small not like shown on the display also the gold plate has started to wear off almost immediately which I would of hoped might have lasted longer than a week”

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Posted 4 years ago

“The necklace is sweet but the locket is too small to put a picture in really and there's no keeper. Plus we didn't get a confirmation email so ended up reordering and 2 arriving and MB (very politely) saying I couldnt get a return and refund because they were personalised. Odd that i received all their marketing emails just no confirmation emails?!?”

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Posted 4 years ago

“Found the enclosed packaging and ribbon excellent,however I found the piece of jewellery rather small,so it was a bit disappointing.”

Helpful Report

Posted 4 years ago

Dear Christine We are disappointed to receive this poor review. The Molly Brown London jewellery is sized for children and so would be a little smaller that some adult pieces, not by much, but of course the proportions are taken into account during the design process. The jewellery is simple but sophisticated in style and can be worn well into adulthood and so we believe that the sizing is spot on, perfect for little girls as well as teenagers. All product dimensions and measurements are also provided on the website for customers which gives true and accurate measurements and sizing. Kind regards Molly Brown London

Posted 4 years ago

Molly Brown London is rated 4.8 based on 2,811 reviews