Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,854 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Molly Brown London 5 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a beautiful 18ct Gold Vermeil Monarch Butterfly Gift Set for my granddaughter's 13th birthday for $230 in May 2023. My granddaughter was very happy. She started to wear earrings recently, and only wore them for one week. Her earlobe was irritated and turned red. The 18ct gold earring rods turned to rusty black, and one stone fell. She hasn't worn a necklace and bracelet yet. I have taken the photos and sent them through email to customer service. There is no answer from them. I am so disappointed because the precious 13th birthday gift means a lot to the girl.”

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Posted 2 years ago

Dear Kathy, I am sorry to hear you are disappointed, I have checked and I can see that we have responded to your email on the 30th, it may be worth checking your junk mail folder. The Gold Vermeil Monarch Butterfly earrings are hypoallergenic, they are made from 925 sterling silver plated with 18ct gold and certified and hallmarked by The Edinburgh Assay Office. I was sorry to see that they have become tarnished, this is not a fault with the jewellery, but a natural process that happens when moisture comes into contact with the metal. If the earrings have been exposed to moisture this would lead to them becoming tarnished and require removing to be cleaned with a soft polishing cloth. In regards a stone becoming detached, unfortunately the images provided do not show this; in our response we have requested an image showing this so that we could look into it further for you. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 years ago

“Our grandson & his partner were delighted with the bracelet both its design and quality.”

Molly Brown London 5 star review on 30th August 2023

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Posted 2 years ago

“Lovely product As shown and engraving was great Fast delivery and lovely gift boxing Can’t wait to give it as a present!”

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Posted 2 years ago

“Gorgeous bracelet for our granddaughters christening. Exactly as ordered and received within 48hrs of ordering. Excellent service, thanks”

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Posted 2 years ago

“The communication and delivery was prompt. In fact earlier than expected. However, I did sign up for future communications which would have given me a 10% discount which wasn’t applied? I’m more than happy with the quality of the bracelet I bought for my granddaughter’s christening and the special packaging it came with. She had a couple of pieces of jewellery but the bracelet was the one she wanted on,(she’s 2), which delighted us even more. I would say I am likely to use Molly Brown in the future. 😊”

Molly Brown London 5 star review on 26th August 2023

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Posted 2 years ago

Hi Jill, Thank you for your recent order with Molly Brown London. Once you have signed up for our newsletter you should then receive a code for a 10% discount that can be applied to your order. The code will be valid on full price items and is not applied automatically. It needs to be added to the 'promotional code' box once you have the item in your basket. Please email us at customercare@mollybrownlondon.com with your order details so that we could look into this for you. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 years ago

“Just received my granddaughter's 11th birthday heart earrings, very sweet and beautiful she is very precious to us so this is the present that comes from our heart thank you”

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Posted 2 years ago

“The sterling silver bracelet with our granddaughter’s birth stone arrived in a timely fashion and is beautiful and was well received. The pretty packaging and quality of the bracelet were both wonderful.”

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Posted 2 years ago

“Lovely necklace and wonderful service”

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Posted 2 years ago

“really simple and trustworthy. only matter it did not come in time for the christening - but actually, i should have ordered earlier.”

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Posted 2 years ago

“I was so happy and excited when this beautiful locket arrived just in time for my granddaughters 1st Communion, she loved everything about it, even down to the beautiful packaging. The customer service was excellent and I couldn’t believe how quick it took to arrive in Australia. This is my second purchase with Molly Brown and it won’t be my last!!!”

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Posted 2 years ago

“Purchasing from Molly Brown was first class from start to finish. They kept me up to date on all aspects through to on time delivery”

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Posted 2 years ago

“Absolutely beautiful and I am glad that I ordered this for a daughter of a friend. I just love it so do my friends. Definitely going to order again if needed :)”

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Posted 2 years ago

“Beautiful jewellery, pretty wrapping easy website and was delivered very quickly”

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Posted 2 years ago

“I ordered a chin with a locket, the locket was a bit like tin, not very good quality at all. And you don't add a photo to the locket which isn't convenient. The necklace was too expensive for the quality i was very disappointingin that. On the plus side packaging was lovely and the bracket was better quality.”

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Posted 2 years ago

Dear Andrea, I am sorry to hear you are disappointed with the locket, I would like to reassure you that it is made from hallmarked 925 Sterling Silver. Molly Brown London is widely considered to be the leading children's jewellery brand, and our high reputation has been built up on the quality of the jewellery. We are an Assay Assured retailer, which means all our jewellery, is tested, certified, and hallmarked in the UK as a guarantee to our customers of the quality of materials used within the collections. Please see here a link to the accreditation: https://www.assayassured.co.uk/clients/assured/certificates/e24de952-2631-11e5-b362-001999b0ee30.php Additionally we have had the entire collection tested by Bureau Veritas (globally recognised agency) who assessed the jewellery materials and we were awarded with CPC Certificates and CPSC Certificates. We do not put pictures into the locket, and nowhere on our website do we state that we do; however we have created a guide so that you can easily do this yourself: https://www.mollybrownlondon.com/media/catalog/product/file/MB_Locket_Guide.pdf Simply print the guide and cut around the desired size and shape. This is available as a downloadable link in all of the locket descriptions. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 years ago

“Lovely bangle, presentation perfect Great service 👍”

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Posted 2 years ago

“Beautiful christening bangle. Lovely gift bag and speedy delivery”

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Posted 2 years ago

“Lovely bracelett for daughters 1st birthday gift but way to big for a 1 year old (chunky) baby which is a shame. Considering it’s named a christening bracelet. Not sure when it will fit her.”

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Posted 2 years ago

“Excellent quality with fast and efficient service”

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Posted 2 years ago

“I Have bought a good number of items from Molly Brown for my granddaughters over several years. Everything comes exactly as it is described and is extremely well packaged. Items have to travel from England to Australia and they arrive within a reasonable time frame and in perfect condition. Would highly recommend”

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Posted 2 years ago

“Very happy with my product and thoroughly recommend Molly Brown. You will not be disappointed.”

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Posted 2 years ago

Molly Brown London is rated 4.8 based on 2,854 reviews