Mokee Reviews

Name: Mokee
Address: Suite 144, 8 Shepherd Market, London, City of Westminster
Rating: 4.81

4.8 Rating 1,002 Reviews

96 %

of reviewers recommend Mokee

4.8

Based on 1,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mokee:

In its 10th year of operation, Mokee has become renowned for its expertise in manufacturing high-quality, modern nursery furniture and accessories specifically designed for babies and children. Having sold more than 30,000 cot beds, Mokee has brought happiness to babies all over the world. Our beds are exclusively produced in Europe, utilising wood sourced solely from European forests.

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Email:

tlc@mokee.eu

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Playpen had broken and dangerous wood. Avoid!!! Obviously returned.”

Helpful Report

Posted 1 year ago

“Awful quality and difficult to return, the “customer advisor” was rude and unprofessional. An inferior product for the price, stay away from these cots.”

Helpful Report

Posted 1 year ago

“Slow delivery and not of the quality that was expected. Returned and used another brand.”

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Posted 1 year ago

“We were gifted our wool nest in 2019 for our first born, we'd like to reuse it again for our second born, but have been advised that we can't purchase a replacement foam mattress - our only options are to purchase another wool nest (as the foam mattress comes free with it) or pay £129 for an aloe vera mattress, which is £30 more than the wool nest with the free mattress. We're really disappointed, as this feels like a massive oversight by Mokee and our decision to invest in a wool nest doesn't feel very sustainable. In addition, we were gifted the wool nest stand and it is fairly poor quality. We had to get replacement parts for it, as it didn't go together properly initially, and even with the replacement parts it has always very loose/wobbly. One of the socket head screws never fully screwed in despite all of our efforts.”

Helpful Report

Posted 2 years ago

Hi. You have posted a different review on trust pilot, which you have then edited and have now posted here. We have replied to you earlier. The Woolnest moses basket is very beautiful and a must have. The Woolnest moses basket is one of our best selling product and we have sold thousands of these We are sorry to hear about your experience about purchasing another mattress. The mattress that is available with the woolnest comes directly from the manufacturer as part of the bundle and is not sold separately. We do sell our high quality aloe vera mattress which you have decided not to buy. You have not mentioned anything about the stand to us. You purchased the Woolnest Basket and the stand in 2019 and have come back to us after 4 years. The stands are of very high quality and we have never received any complaints. Please could you check if you have the original mokee woolnest stand. Thanks. The Mokee Team

Posted 2 years ago

“We ordered the Schpinkle Midi Cot Bed but instead received a similar looking product from a company called BellAmy. Having checked on the BellAmy website the product we received (that looks suspiciously like the one Mokee advertise on their site!) is £200 cheaper. Either I have received the wrong product or Mokee are ripping everyone off!”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review and for sharing your feedback with us. First of all, I am incredibly sorry for such a situation and any inconveniences you’ve experienced. We would like to clarify this cot bed has been added to moKee’s collection in the cooperation with Bellamy. We’ve loved its design and we wanted to popularize it among our Customers. We’re the recommend reseller of this bed in Europe as Bellamy doesn’t ship their products outside of Poland. Due to the product’s size, it has to be shipped in 3 parcels. It’s why the price has been adjusted with the transport costs and the operational costs required to meet the challenges of the delivery process. Our intention is not to take any advantages here and we’re sorry if you feel misled. Our goal is to offer this great design to a wider audience. Once again, thank you for sharing your opinion and bringing the issues to our attention. We’re currently rewriting the product’s page to make it clearer for future Customers and to avoid any misunderstandings. Best wishes, moKee

Posted 4 years ago

“Attention au premier lavage les draps pour le couffin rétrécisse et donc ne sont plus utilisable … j’ai rarement vu cela. Il faut les laver à Max 30 degré mais lorsque votre bébé a un soucis de couche 30 degré n’est pas suffisant. Je ne conseille vraiment pas.”

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Posted 2 years ago

“Delivery in time. Quality product”

Helpful Report

Posted 2 years ago

“Fantastic quality playpen. We love it so much we are going to buy a toddler bed from the same range. Great to find a wooden playpen which can be easily folded away at the end of the day, no fiddly mechanisms like previous ones we have had. Very easy to assemble and lovely touch to have the wooden supports sent with it so it can be built by one person, my 8 year old was able to build it! Delivery was slightly delayed but this was due to Brexit and Covid so no fault of MoKee and I was able to track the delivery progress via fedex very easily.”

Helpful Report

Posted 4 years ago

“Haven’t received the goods yet!”

Helpful Report

Posted 5 years ago

Dear Vivienne, Thank you for your review! I am very sorry to know you haven't received the order yet. I can confirm you placed it on the 19th of November and we shipped the parcel on the 20th of November. In this case, I have just contacted our Logistics Team to verify this case and to contact the delivery company immediately as the package left our warehouse a week ago. Customer Services will keep you updated and will do their best to make sure your parcel is delivered as soon as possible. As mentioned, your order has been shipped quickly but as we use external companies to deliver products, we need to honour their lead time as well. Please, accept the greatest apologies for such a situation! Best wishes, Daria

Posted 5 years ago

“Unbelievably slow delivery and they don't provide even the slightest idea when it will arrive. Was told between 2 and 7 weeks (plus up to a week for delivery).”

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Posted 7 years ago

“Un service au top ! Merci pour tout , livraison ultra rapide et service client très réactif. Nous avons eu un petite problématique sur le produit commandé, tout à été réglé en moins d'une semaine , je n ai jamais vu ça ! Un immense bravo et merci 😍”

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Posted 2 years ago

“Livraison rapide”

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Posted 2 years ago

“I purchased one playpen in blue/grey and my daughter was so taken with it, ease of build and the clever design of folding… the price was very good- most wooden one cost twice the price and they don’t fold… which is what I wanted being a nana so handy to put away when not in use. Ended up buying another for daughter, which she’s delighted with and used daily by her child… neat and compact and solid hardwood.”

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Posted 2 years ago

“Excellent product. Easy assembly. Fast delivery.”

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Posted 3 years ago

“J'ai acheté le couffin en osier chez Mokee. J'ai payé 250 (avec le matelas coco) euros en tout. La qualité du couffin est vraiment mauvaise! Seul le matelas coco est bien. A ce prix là, même moins cher, c'est mieux d'acheter un berceau rigide en bois Je joins quelques photos des finitions. Après 4 semaines d'utilisation sur le support le fond du couffin se déforme. Si vous achetez le couffin c'est à mettre par terre ou bien dans le lit de bébé. Pas du tout contente de mon achat.”

Helpful Report

Posted 3 years ago

Bonjour, Tout d’abord merci d’avoir pris le temps de partager votre avis sur nos produits. Nous sommes navrés d’apprendre que la qualité de nos produits ne répond pas à vos attentes. Nos produits sont fabriqués avec le plus grand soin et la qualité est pour nous un facteur primordial. Nous vous invitons à contacter notre service à l’adresse tlc@mokee.eu bien à vous, moKee

Posted 3 years ago

“Mini lits bébés parfaits. Commande/livraison simples et efficaces. Fabrication européenne, super rapport qualité/prix. Flèches de lit avec mobiles nuage très joli aussi. Bois légèrement différent et fabrication en Chine.”

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Posted 3 years ago

“My daughter had just turned one Year’s old. Today she has fallen head first out of the cot and had to be taken to A&E having landed directly on her head. The cot is not low enough on the the lowest setting for a small baby standing. Do not buy!”

Helpful Report

Posted 3 years ago

Hello, We are very sorry to hear that! The cot complies with the British Safety Standards, and it's suitable for one-year-old. The lowest base height is 19,7 cm, so it's lower than required. We contacted you via email to hear more about the situation. Best wishes, moKee team

Posted 3 years ago

“I ordered a Moses basket which was quite expensive, in the advert is doesn’t actually say it doesn’t come with the stand and for the money I paid I thought it would have, I don’t think I will be ordering from this company again as I’m very disappointed with my purchase”

Helpful Report

Posted 3 years ago

Dear Joshua, Thank you for your feedback. We are very sorry to hear that you are disappointed! As per the product specification: "The whole set includes: basket, white bedding, liner, and Aloe Vera mattress. The basic set does not include a stand." The last sentence is bolded. While adding Moses basket on the product page, you can select "Add stand" and then a stand will be added to your order. At moKee, we believe that the ordering process is easy and clear but if you have any suggestions, you are welcome to contact us at tlc@mokee.eu. Best wishes, moKee team

Posted 3 years ago

“Having placed my order a number of weeks ago, I am yet to receive it. I appreciated the email saying they recognised it hadn't arrived however this is a very long time to wait and it has put me off ordering from Mokee again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We are very sorry that your order hasn't been delivered yet. Your order was placed on the 23rd of October, and we shipped it on the 25th of October, so on the next business day. Usually, the delivery to the UK takes 3-5 business days. Unfortunately, if customs are involved, the delivery can take a few more days for some of the parcels. Because of Brexit, the parcel must clear customs, before the courier can deliver it to you. We are monitoring the status of each parcel, and we contacted you and informed you about the situation. According to the status of the parcel, it will be delivered to you tomorrow. Once again, thank you for sharing your opinion, and please accept our sincere apology for the inconvenience. Best wishes, moKee team

Posted 3 years ago

“We love mokee ❤️❤️❤️ We are the parents of 10-month-old baby and have used some great mokee products since the beginning of our parenting adventure. We have great, soft and super-quality blankets, a sleeping bag with an insert for colder days, an irreplaceable organizer for children's items and a wooden baby gym (which we do not use anymore because the baby is too old). All Mokee items are distinguished by a nice, family friendly and universal design that will fit into any interior. They are made neatly and carefully. I will recommend them to all my friends!”

Helpful Report

Posted 3 years ago

Mokee is rated 4.8 based on 1,002 reviews