Name: Mogo Direct
Address: 9 Maxted Park, Maxted Road, Hemel Hempstead, Hemel Hempstead
Rating: 4.62

“Pre-sales support was really outstanding but it took the warehouse three attempts to ship the complete order. This meant inconveniencing somebody three time to be up very early in the morning to sign for deliveries as well as organizing people for unpacking on three separate occasions. I would have think twice before recommending Mogo because of the logistics issues.”

Helpful Report

Posted 6 years ago

Dear Mr Spillane, Thank you so much for your order with Mogo Direct. We are delighted to have had the opportunity to work with you and of course appreciate that you have taken the time to leave us your thoughts feedback - thank you so much. We would like to start by apologising for the error that was made on the logistics side of your order. We can appreciate how inconvenient, frustrating and disappointing this must have been for you, especially considering you had made yourself available to take delivery. We would like to assure you that this does not happen often at all, but we are mortified that it has happened on this occasion, with you. We will look into this and ensure going forward that all deliveries are made in a timely manner and as agreed with our customers. Our sincere apologies once again. We are relieved that the situation has now been resolved and you've received your items, but we are really sorry for the inconvenience caused to you. If there is anything at all we can do to help going forward, please do not hesitate to get in touch with me directly at any time. We do hope that you'll enjoy your beautiful new chairs for a long time to come. Again, thank you for your patience and understanding, and our sincere apologies for the errors made. Thank you so much for your order. Best wishes, Seema @ Mogo Direct

Posted 6 years ago

“I needed my order very quickly and the people at Mogo Direct did a great job of making sure the items were delivered on time. The delivery driver phoned ahead as promised and I'm very happy with the level of service I received.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service and products provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Excellent communication and delivery.”

Helpful Report

Posted 6 years ago

Dear Ms Snyder, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Excellent service from Seema who could not do enough to assist. She very quickly sorted out one problem.”

Helpful Report

Posted 6 years ago

Dear Mr McBain, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Sample chair arrived swiftly. Prompt and courteous service.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Excellent customer service - quick response, helpful & knowledgeable ... very impressed!”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Good service and fast delivery.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Brilliant service, easy to chat too and quick to arrange delivery of chairs ordered, will be using Mogo again.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Good service and friendly delivery.”

Helpful Report

Posted 6 years ago

Dear Ms Calow, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Efficient and can-do”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Friendly efficient”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Great company to deal with. I was phoned to arrange when i wanted delivery. All very professional.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“The online catalogue, ordering, invoicing procedure and delivery work well. Customer Adviser, Seema, was also excellent and helped with a query.”

Helpful Report

Posted 6 years ago

Dear Phyll Hannah, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your purchase and the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Good service and price - my only concern is that the chairs I bought are quite 'exacting' to stack correctly and some users of our Community Centre will be less careful than I am when putting them away.”

Mogo Direct 4 star review on 5th March 2019

Helpful Report

Posted 6 years ago

Dear Mr Dickinson, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service provided. We are, however very sorry to hear that the chairs are not stacking quite as you'd like them to. I am sincerely sorry about this and of course if there is anything we can do to help, then please do not hesitate to let us know. Thank you so much, again, for your order with us and we hope to work with you again soon. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Ordered by computer. Quick reply and delivery. Extremely pleased with goods”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 6 years ago

“Excellent customer service”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with the service we've provided. Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 7 years ago

“Great service. On time delivery. Great product”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service we've provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 7 years ago

“Quality assured service, very good communication and rapid delivery”

Helpful Report

Posted 7 years ago

Dear Mr Denton, Thank you so much for taking the time to leave us your thoughts and feedback - it's very much appreciated. We are really pleased that you are happy with your order and the service we've provided! Thank you so much for the kind words and we really hope to work with you again soon. If there is anything at all we can do to help in due course, please do not hesitate to get in touch at any time. Warm regards and best wishes, Seema @ Mogo Direct

Posted 7 years ago

“Seema was very helpful in taking the order and dealing with the change of delivery address. My one comment would be that it was agreed that the delivery driver would call 1 hour before delivery this didn't happen. But overall a very good experience.”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you so much for taking the time to leave us a review - we really appreciate your feedback as it enables us to improve ourselves on an ongoing basis. We are really pleased to hear that you are happy with the service you received; but we are sincerely sorry that the delivery driver did not contact you as we had agreed. We appreciate this feedback and will of course convey this to our carriers, in an endeavour to ensure this doesn't happen again! We most certainly wouldn't like you to receive a service that you are less than happy with and we are sincerely sorry, again, for the inconvenience this has caused you. Going forward, if there is anything at all we can do to help, please do not hesitate to get in touch with us at any time. Thank you once again for taking the time to leave us your thoughts and feedback. Warm Regards, Seema @ Mogo Direct

Posted 7 years ago

“Very helpful, and very good product knowledge”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. Thank you so much for your kind words; we are pleased that we were able to assist you and help you get everything you needed. I like to take this opportunity to thank you for choosing Mogo Direct and we sincerely hope to have the pleasure of working you again in the future. If there is anything further we can do to help in due course, please do not hesitate to contact us at any time. Thank you once again, Warm regards, Seema @ Mogo Direct

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Mogo Direct Reviews

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