Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.71

4.7 Rating 1,284 Reviews

93 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

Write Your review

Tell us how Modern Living made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Modern Living 5 star review on 14th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd rate this zero stars if I could. My item was out of stock, despite no warning on the site stating this before I had committed to buying. Then customer services tried to get me to switch to a different model which may not have fitted my appliance. When the goods finally were sent 3 weeks later, the logistics firm wouldn't leave the delivery in a safe place as instructed, and wouldn't redeliver on a weekend or bank holiday. So I had to go to their depot, which was in a different county to my house, having to make a train journey especially and then walk for 45mins. E-commerce should not work this way. Modern Living, you are terrible.”

Helpful Report

Posted 9 years ago

I'm really very sorry about the trouble you had, but I think the review is really unfair. When we found the filter was out of stock, we tried to find a solution. You could cancel the order, wait or take the alternative. You chose to wait and we sent it using a next day courier as soon as it came in. I'm sorry you found the couriers unhelpful, but at any point had you contacted us about the problems we would have stepped in and had it delivered elsewhere or to your safeplace. We are the customers of the courier service, so they only make changes if requested to by us. A lot of the positive reviews state the customer service is very good, precisely because we make sure problems are rectified. A phone call or email would have been enough for us to help, but we can't fix problems if we don't know about them. Craig, modern living.

Posted 9 years ago

“Left dishwasher on the drive for my 73 year old husband to get in the house by himself. Would advise people to avoid them.”

Helpful Report

Posted 9 years ago

I understand your frustration and apologise for the inconvenience you suffered. We do explain our delivery method on the /delivery-information page, which is on the top of every page on the site - the lorry icon. We did deliver on the day we mutually agreed and other than the delivery there were no other problems with the order. We use 3rd party couriers for our deliveries, and you can see from other reviews their politeness and helpfulness can vary. We do wish you all the best going forward and this review may be helpful for other customers who would require assistance with heavier appliances that they should make arrangements or shop around for online retailers who offer 2 man delivery options.

Posted 9 years ago

Modern Living is rated 4.7 based on 1,284 reviews