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MODA Doors Reviews

4.1 Rating 1,649 Reviews

78 %

of reviewers recommend MODA Doors

Company Reviews

Product Reviews

4.1

Based on 1,649 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

Visit Website

Phone:

01642 936 033

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MODA Doors 5 star review on 12th April 2024

MODA Doors 5 star review on 2nd April 2024

MODA Doors 5 star review on 27th January 2024

Tina Summersgill

MODA Doors 5 star review on 26th January 2024

MODA Doors 5 star review on 12th January 2024

Lydia Dickinson

MODA Doors 5 star review on 15th December 2023

MODA Doors 5 star review on 15th December 2023

88

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marks on the doors. Accidentally ordered one too small aswell so wanted to swap which I thought would of been simple. When I got in contact I found out that id have to pay another payment for delivery of new door plus £50 to return the other one. Nearly the price of another door with all the charges.”

Posted 4 years ago

“I was called “smug” by their ‘sales managers’ Calum when I complained (1) no email order confirmation therefore (2) I not aware a £900 delivery of 7 doors had been split in two meaning 2 days off work and (3) when I had called to query and was promised a call back that day but no-one did. I was told they ‘could’ apologise and when I pointed out that was not the same as simply saying sorry I was called ‘smug’. I responded I was not smug but was ‘very unhappy’. The doors are not well finished and I would only recommend you avoid this company.”

Posted 4 years ago

“The delivery service was very good but the door we ordered has started to delaminate down both sides of the door so we are disappointed in the product and it cost £370!”

Posted 4 years ago

“I placed our order for the Tigris Door on Friday and I received an email to say order accepted but I have had no email or contact about delivery since then, I have then emailed yourselves last night but I still have no no contact to advise the situation with my order please can someone get back to me urgently as I need to know what’s happening ASAP”

Posted 4 years ago

“Very poor communication and very unhelpful team. Do not expect any help at all from start to finish”

Posted 4 years ago

“I've been asked to provde a review but without the door having arrived. How annoying is that?”

Posted 4 years ago

“Still not received my doors yet ! Still waiting!!! My rating is on slowness of purchased item.”

Posted 4 years ago

“I ordered door of moda doors they where Ment to be delivered today, when I called the delivery company I was informed they where giving the wrong address, I then called moda doors who assured me this was wrong they where going to call the delivery company and get back to me with what was happening next, I have had no other contact from moda doors after calling a few time I am extremely disappointed as I have lost a days work, hired a joiner to fit the doors an had to cancel an I will now have to lose another days work on Tuesday which none of thi was my fault an to not be informed of what is happening is extremely poor customer service”

Posted 4 years ago

“Doors are great - shame about the rude obnoxious delivery drive, would probably not us this company again due to him”

Posted 4 years ago

“Damaged!!! On signing for the doors the packaging looked fine but when the packaging was opened by the Carpenter hanging the doors this is what we found. Moda wouldn’t help as it was past the complaint date.”

Posted 4 years ago

“Great looking doors. Terrible customer service. Been in touch twice and have been ignored.”

Posted 4 years ago

“i am writing this review due to the Modadoors not refunding a purchases which i made, which now i have to try write to my credit card to obtain the refund. i order a door with the delivery charge of £35.00 to Aberdeen which i received but unfortunately it was the wrong door, i purchased a new door however the delivery charge to the exact same address increased to £144.00, which is puzzling... i queried this and they said it that was the cost of delivering a new door to exact same address, so hence the order was cancelled. Modadoors sent an email stating order was cancelled and a refunding will be issued, over a month later no monies has returned to my credit card so i have to now to take the steps of obtaining a refund through my credit card which to me is unfair /very annoying and a breach of the Consumer Rights Act 2015 . They also ignored an email asking to explain why they have not made refund - they have not responded.”

Posted 4 years ago

“Paid extra for next day delivery. I did this as I had tradesmen booked in and so needed the door urgently. The door took nearly a week to arrive.... These things happen, but, MODA have totally ignored numerous requests to refund the Next Day Delivery Fee. No reply, no nothing. I know the email address I’m using is correct as it is the same one they ‘did’ reply to when I was chasing the delivery. The test of great Customer Service is how you react when things go wrong. They failed completely...!”

Posted 5 years ago

“Horrendous service, cancelled delivery without discussion then when contacted numerous times after reorder no response at all. As a customer that would have continued to make large orders I’m disgusted with the service 👎🏼”

Posted 5 years ago

“Doors I bought came damaged and not the best quality. MDF in the solid door (as described) was not glued in the bottom so it was making the noise. Doors were described as 40mm solid door. But came 35mm and with hollows. Not really happy with the purchase I paid more than every else online for them doors thinking pay more for quality but really not worth it.”

Posted 5 years ago

“Yes, I received a message to say that the door I ordered had been dispatched, still no sign of it, today being 16th July, hopefully here tomorrow.”

Posted 5 years ago

“I had my new front door fitted just before I moved in May 2017. 9 months later the veneer has started to warp and come away from the main skeleton of the door despite receiving 2 coats of good yacht varnish two months ago.”

Posted 6 years ago

“Door was promised within 3-5 days. After 5 days rang to find out that the door had not been made. Apologies were given and I was told that the transport company would contact me the following day. This happened but they could only tell me which day it would be delivered no idea of time of day. This has caused me a lot of inconvienience and wasted a considerable amount of my time.Whilst apolgies were given no offer of any compensation/discount on price mentioned. I am not happy with the service provided and as yet to recieve the door.”

Posted 6 years ago

“Dateline 6th October, doors were ordered online on the 20th September ( payment taken at this point), 16 days later I have no doors . The direct line telephone is never answered , and I get by email are failed deadlines. Extremely frustrating as I have tenants ready to move in when the doors are installed, very poor in every way apart from the quick acceptance of the funds. Bill davie.”

Posted 7 years ago

“Doors were ordered on the 20th. Of September and still have not arrived . As a result I have lost out on ren. Very poor communication.”

Posted 7 years ago

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MODA Doors is rated 4.1 based on 1,649 reviews