Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,696 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 29th July 2026

Dave Moore

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product very good. Post very expensive”

Helpful Report

Posted 6 months ago

Hi William, thank you for your review. We are so glad to hear that you find the product "very good"! We sincerely apologize for the high shipping costs you experienced. Because we use third-party couriers, their rates for offshore deliveries are unfortunately higher than we would like them to be. We understand how frustrating this is and are constantly reviewing our shipping partnerships to find the best possible value for our customers. We appreciate your support and hope to serve you again soon. Thanks From The Mobility Smart Team

Posted 6 months ago

“Good company ..”

Helpful Report

Posted 7 months ago

Hi there, thank you for the feedback! We’re glad to hear you think we’re a 'good company.' Since we didn't hear of any issues regarding your shipping or product, we’d love to know if there’s anything specific we could have done better to earn those final two stars. Your insights help us improve! If you were fully satisfied, we’d be honored if you’d consider updating your rating. Thanks again for your support! Thanks From The Mobility Smart Team

Posted 6 months ago

“It was a bit smaller that what i intended to use it for i cant rate it as i have not used it because its a present”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We’re sorry to hear the size wasn't quite what you expected for your gift. We do include the full dimensions in the product description to help with planning, but we understand how tricky it can be to visualize. Since it is a gift, please let us know if we can assist you with an exchange for a larger size or provide any further details to ensure the recipient is happy. Thanks From The Mobility Smart Team

Posted 6 months ago

“I am a disabled elderly person and did not unpack tem immediately. When opened it was not what I expected. I required a mains unit and not a charing unit. I have made contact with you and have received a reply that matter is being looked into. Please advise me state of action. It is important that I receive the correct item as I live on my own and subject to falling. I need correct item so that any helpers can assist me.”

Helpful Report

Posted 7 months ago

Dear Clive, Thank you for bringing this to our attention. We understand how vital it is for you to have the correct equipment in your home, especially to ensure your safety and the ease of those assisting you. We would like to confirm that we have sent an email to your inbox containing: Return Instructions: Clear steps on how to return the charging unit you currently have. Product Recommendation: A direct link to the mains-powered unit that meets your specific requirements. Please check your email (including your junk/spam folder) for these details. We want to ensure you get the correct item as quickly as possible. If you have any trouble accessing that information or need further assistance with the return process, please don’t hesitate to reach out to us directly. Thanks From The Mobility Smart Team

Posted 6 months ago

“Not really impressed found it hard to get a setting that was suitable without it taking quite a while”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your honest feedback with us. We are sincerely sorry to hear that your experience hasn't been as seamless as we’d hoped and that you've found it difficult to dial in the settings to your preference. We aim to create products that make life easier, so we regret that the setup process has been time-consuming and frustrating for you. We truly value your input, as it helps us identify areas where we can improve our user interface and instructions for the future. We want you to be completely satisfied with your purchase. If the product simply isn’t the right fit for your needs, please remember that you are welcome to return it within 14 days for a full refund. If there is anything specific we can do to assist you with the return—or if you would like some personalized tips on those settings—please don't hesitate to reach out to our support team. Thanks From The Mobility Smart Team

Posted 7 months ago

“Service was good, delivery time not so good”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We are so glad to hear that you enjoyed our service. Regarding the delivery, we noticed that you selected our Standard Shipping option, which has an estimated lead time of 2–5 working days. Since your parcel arrived on day 3, it was actually delivered well within that timeframe! We always strive to get orders out as fast as possible, but if you need your items even sooner next time, we do offer Express Shipping options at checkout. We appreciate your business. Thanks From The Mobility Smart Team

Posted 7 months ago

“Easy to order. Item was received. Was not able to use the item as it seemed to be missing part and it looked liked it was previously returned item. Customer service was very good and the item has been returned for inspection. I now await for a feedback and replacement.”

Helpful Report

Posted 7 months ago

Dear Mavis, Thank you for taking the time to leave a review and for providing this important feedback regarding your recent order. We genuinely appreciate you letting us know. We're glad to hear that the ordering process was easy and that you found our customer service helpful. However, we sincerely apologize for the disappointing experience of receiving an item that appeared to be incomplete or previously returned. This is certainly not the standard of quality we aim to provide, and we understand your frustration. We have noted that the item has been returned for inspection. Please be assured that as soon as the return is processed by our returns department, we will immediately send a replacement item out to you. We will also follow up internally regarding the condition of the item you received to ensure this does not happen again. Thank you again for your patience. We are committed to making this right for you. Thanks From The Mobility Smart Team

Posted 7 months ago

“Upset with delivery. I live in a 2nd floor flat and I pressed the buzzer to let the driver in. I was shocked when he left the big box outside the outside door. I had to drag it to the lift and carry it to my flat. I am 80 and have a bad leg. DHL did not do their job a deliver it to 31.”

Helpful Report

Posted 7 months ago

Hello Jeanette, Thank you for bringing this upsetting experience to our attention. I am truly sorry to hear about the trouble you had with your delivery. Please accept our sincerest apologies for the physical difficulty and stress this caused you. Kindly note that DHL is a third-party courier company that we rely on for deliveries. While we do not have direct control over the actions of their individual drivers, we take this kind of feedback very seriously. Leaving a package in a communal area and failing to deliver it to the correct flat, especially when a vulnerable customer is waiting, is a clear failure to follow proper delivery protocol. We will immediately escalate this specific incident and your detailed feedback to our dedicated contact at DHL. We will emphasize the need for their drivers to respect the delivery address and show proper care and consideration, especially in multi-unit buildings and when interacting with elderly customers. We value your business and are deeply disappointed that your experience with our delivery partner fell so far short of the service we aim to provide. Thanks From The Mobility Smart Team

Posted 7 months ago

“Very quick delivery, only took 2 days. The description states magnifying glass 4 times but upon delivery it is plastic and gives a distorted view through it. Not ideal for my mum to be able to see better through it. Returned the item and paid postage to return it and received a refund promptly (minus postage). So I paid postage twice.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave your feedback, and we are genuinely sorry to hear that the magnifying glass did not meet your expectations or your mother's needs. We are pleased that you experienced very quick delivery and that your refund was processed promptly. Regarding the Magnifying Glass Quality and Description We sincerely apologize that the plastic construction and the resulting distorted view made the product unsuitable, especially since your aim was to help your mother see better. We take the accuracy of our product descriptions very seriously. If you believe the item's magnification power was not the described 4x or if the quality was genuinely defective, we would like to investigate this with our supplier. Your feedback helps us ensure our product listings are accurate for all future customers. Regarding the Return Postage We understand and apologize for your frustration with having to pay postage twice. We aim to be transparent about our returns policy. As you correctly noted, our terms and conditions state that the customer is responsible for the return shipping cost unless the item is deemed faulty upon inspection. Since the item was returned and a refund was issued promptly, it appears the return was processed as a standard change-of-mind/unsuitable return, which places the return postage cost with the customer. We recognize this policy can be disappointing when an item doesn't work out, and we are sorry that you incurred this double expense. We wish we could have offered a better solution in this instance. Thank you again for your review. We hope to have the opportunity to provide you with a more positive experience in the future. Thanks From The Mobility Smart Team

Posted 7 months ago

“Return a product last week an have not received a refund. Had to pay £20 to return item . would appreciate the refund as its over £150.”

Helpful Report

Posted 7 months ago

Dear Anita Barker, Thank you for your patience while we investigated your return. We are pleased to confirm that your returned product was successfully received by our warehouse. We have processed your refund, and you should have received confirmation that the funds were sent yesterday, Tuesday, December 2nd, 2025. Please note that while the refund has been initiated from our side, it typically takes 3-5 business days for the funds to appear in your bank or card statement, depending on your bank's processing times. Regarding the £20 you paid for the return shipping, we would like to bring your attention to our Terms and Conditions (T&Cs), which state that the customer is responsible for covering the cost of return postage unless the item was faulty or incorrectly sent by us. We hope this clarifies the status of your refund. Thanks From The Mobility Smart Team

Posted 7 months ago

“Although it was described as short leg it is several inches too long. The seal is good and it keeps dressing dry.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback. We are pleased to hear that you found the seal to be good and that the product effectively keeps your dressing dry! We are sorry to hear that the length of the product was several inches too long for your needs, despite being described as the "short leg" option. We understand how important an accurate fit is. On our website product page, we do provide specific length, depth, and width measurements for all our leg cast protectors to help customers determine the best size before purchasing. We encourage all customers to double-check these dimensions against their own needs. If this product is ultimately not suitable because of the length discrepancy, we would be happy to facilitate a return for you. Please contact our customer support team directly at 0800 567 7222 or visit our returns page at https://www.mobilitysmart.co.uk/returns to start the process. We appreciate your business and hope to ensure you find a product that is the perfect fit. Thanks From The Mobility Smart Team

Posted 7 months ago

“Great product but did not provide any delivery updates. It was lucky I was in when the wheelchair arrived!”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us a review. We're genuinely glad to hear you find the wheelchair to be a great product! We are sincerely sorry that you didn't receive any delivery updates. That is definitely not the standard of service we aim for, and we completely understand how frustrating it is to have an item arrive unexpectedly, especially a large one like a wheelchair. We can confirm that your contact details were provided to the courier. While we missed sending you the necessary tracking information from our end, please be assured that had you not been in, the courier would not have simply left the wheelchair outside. They would have used the provided contact information to reschedule or inform you of the missed delivery. We are reviewing our internal notification process immediately to ensure all customers receive timely tracking links and updates going forward. We appreciate you bringing this to our attention, as it helps us improve our service. We hope that despite the delivery hiccup, you are happy with the wheelchair itself. Thanks From The Mobility Smart Team

Posted 8 months ago

“1 screw was missing and 1 screw was hanging from the backrest.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to leave a review, and we're sorry to hear that your experience wasn't a perfect 5-star one due to a problem with the screws on your Bellavita Nova with blue classic covers. We sincerely apologise that one screw was missing and another was hanging from the backrest. This is certainly not the standard we aim for with our products. We haven't received any direct communication from you about this issue, but we'd be happy to resolve it right away. Could you please email us with more details about which screw is missing (perhaps a photo if possible, or a description of its location) so we can ensure the correct part is sent out to you immediately? Please send the details to: contact@mobilitysmart.co.uk Thanks From The Mobility Smart Team

Posted 8 months ago

“It is a little bit wobbly”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are sorry to hear that the item you received is "a little bit wobbly." That is certainly not the quality or stability we aim to provide. We would like to look into this immediately to ensure the product is safe and working correctly. Could you please contact our customer service team with your order number? We want to make sure this is fully resolved for you. Thanks From The Mobility Smart Team

Posted 8 months ago

“Magnifying glass that I bought was not fit for purpose. I returned at my expense and received a prompt refund of cost of item but not postage”

Helpful Report

Posted 9 months ago

Thank you for your feedback, David Banks. We're sorry to hear the magnifying glass wasn't suitable for your needs on this occasion. We are, however, pleased to see that your refund for the item itself was processed "promptly" once it was returned to us. As per our standard returns policy, we are always happy to accept returns for unsuitable items, but we do ask that the customer covers the return postage. We are sorry if this was not made clear to you at the time of your return. Thanks From The Mobility Smart Team

Posted 8 months ago

“I like the lightness of my walker but find the bag quite difficult to deal with with, especially when getting into taxis and cars.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share this very honest feedback. We are, of course, very sorry to hear that the first grabstick you received was faulty. However, we are delighted to hear that our team was "quick to rectify this" for you. Getting a replacement sent out and delivered "in a couple of days" is exactly the speedy, hassle-free resolution we aim for when a problem occurs. We appreciate your patience and feedback. Thanks From The Mobility Smart Team

Posted 8 months ago

“I purchased an item for my late mother and asked for no further contact when she died. Please stop all communication.”

Helpful Report

Posted 9 months ago

We're so sorry to hear about your mother's passing. Please accept our deepest condolences for your loss. We absolutely understand and respect your request for no further contact. I've immediately ensured your email address is fully unsubscribed from all promotional emails and marketing communications. We do sincerely apologise if you've received any communication since her passing. We checked our customer service records, and we actually don't have any record of a prior request to stop contact. If you perhaps sent an email that didn't reach us, please accept our apologies for the oversight. Thanks From The Mobility Smart Team

Posted 8 months ago

“The cane wasn't the one I believed I'd ordered but having lost my previous one and needed one urgently I made do. Delivery was quick and simple but I thought I'd ordered the fruit patterned cane.”

Helpful Report

Posted 9 months ago

Dear Sheena, Thank you for your feedback regarding your recent order. We are glad to hear that the delivery was quick and simple, and we understand the urgency of needing a replacement cane quickly. We've looked into your order history and can confirm that the item you selected and purchased was the floral patterned cane, which is what you received. We do not have any record of contact from you prior to this review regarding a discrepancy with your order. It sounds like there may have been a mix-up during the ordering process, as the item you selected on our website and which would have been listed on your order confirmation was indeed the floral design, not the fruit one. While we're happy the cane is serving its purpose for now, if you are still looking for the fruit patterned cane, please check our website, or feel free to contact our customer service team directly. We'd be happy to guide you through finding the correct item. Thanks From The Mobility Smart Team

Posted 8 months ago

“I bought a small light weight kettle but only after a few months the on off button is having to be held down for a while before it will stay down to switch on to work. Great kettle but disappointed the switch has started to fail.”

Helpful Report

Posted 9 months ago

Dear Anne THOMPSON, Thank you for taking the time to share your feedback. While we are pleased to hear you generally consider the product a "Great kettle," we sincerely apologize for the disappointment you're experiencing with the on/off switch failing after only a few months. We understand this issue is frustrating, and we want to get it sorted out for you right away, as this is certainly not the quality we intend to deliver. We checked our records and note that you hadn't reached out to us previously about this specific problem. Since your kettle is relatively new, it should still be covered under our product guarantee. To arrange for a replacement or repair, please contact our Customer Support Team directly. Please email us at contact@mobilitysmart.co.uk with your order details and a brief description of the problem. We will prioritize your case to ensure you have a fully functional kettle as soon as possible. We appreciate your business and are committed to resolving this issue for you. Thanks From The Mobility Smart Team

Posted 8 months ago

Mobility Smart Limited is rated 4.7 based on 1,696 reviews