Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,081 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although it was described as short leg it is several inches too long. The seal is good and it keeps dressing dry.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We are pleased to hear that you found the seal to be good and that the product effectively keeps your dressing dry! We are sorry to hear that the length of the product was several inches too long for your needs, despite being described as the "short leg" option. We understand how important an accurate fit is. On our website product page, we do provide specific length, depth, and width measurements for all our leg cast protectors to help customers determine the best size before purchasing. We encourage all customers to double-check these dimensions against their own needs. If this product is ultimately not suitable because of the length discrepancy, we would be happy to facilitate a return for you. Please contact our customer support team directly at 0800 567 7222 or visit our returns page at https://www.mobilitysmart.co.uk/returns to start the process. We appreciate your business and hope to ensure you find a product that is the perfect fit. Thanks From The Mobility Smart Team

Posted 2 months ago

“Great product but did not provide any delivery updates. It was lucky I was in when the wheelchair arrived!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to leave us a review. We're genuinely glad to hear you find the wheelchair to be a great product! We are sincerely sorry that you didn't receive any delivery updates. That is definitely not the standard of service we aim for, and we completely understand how frustrating it is to have an item arrive unexpectedly, especially a large one like a wheelchair. We can confirm that your contact details were provided to the courier. While we missed sending you the necessary tracking information from our end, please be assured that had you not been in, the courier would not have simply left the wheelchair outside. They would have used the provided contact information to reschedule or inform you of the missed delivery. We are reviewing our internal notification process immediately to ensure all customers receive timely tracking links and updates going forward. We appreciate you bringing this to our attention, as it helps us improve our service. We hope that despite the delivery hiccup, you are happy with the wheelchair itself. Thanks From The Mobility Smart Team

Posted 3 months ago

“1 screw was missing and 1 screw was hanging from the backrest.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review, and we're sorry to hear that your experience wasn't a perfect 5-star one due to a problem with the screws on your Bellavita Nova with blue classic covers. We sincerely apologise that one screw was missing and another was hanging from the backrest. This is certainly not the standard we aim for with our products. We haven't received any direct communication from you about this issue, but we'd be happy to resolve it right away. Could you please email us with more details about which screw is missing (perhaps a photo if possible, or a description of its location) so we can ensure the correct part is sent out to you immediately? Please send the details to: contact@mobilitysmart.co.uk Thanks From The Mobility Smart Team

Posted 3 months ago

“It is a little bit wobbly”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We are sorry to hear that the item you received is "a little bit wobbly." That is certainly not the quality or stability we aim to provide. We would like to look into this immediately to ensure the product is safe and working correctly. Could you please contact our customer service team with your order number? We want to make sure this is fully resolved for you. Thanks From The Mobility Smart Team

Posted 3 months ago

“Magnifying glass that I bought was not fit for purpose. I returned at my expense and received a prompt refund of cost of item but not postage”

Helpful Report

Posted 3 months ago

Thank you for your feedback, David Banks. We're sorry to hear the magnifying glass wasn't suitable for your needs on this occasion. We are, however, pleased to see that your refund for the item itself was processed "promptly" once it was returned to us. As per our standard returns policy, we are always happy to accept returns for unsuitable items, but we do ask that the customer covers the return postage. We are sorry if this was not made clear to you at the time of your return. Thanks From The Mobility Smart Team

Posted 3 months ago

“I like the lightness of my walker but find the bag quite difficult to deal with with, especially when getting into taxis and cars.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this very honest feedback. We are, of course, very sorry to hear that the first grabstick you received was faulty. However, we are delighted to hear that our team was "quick to rectify this" for you. Getting a replacement sent out and delivered "in a couple of days" is exactly the speedy, hassle-free resolution we aim for when a problem occurs. We appreciate your patience and feedback. Thanks From The Mobility Smart Team

Posted 3 months ago

“I purchased an item for my late mother and asked for no further contact when she died. Please stop all communication.”

Helpful Report

Posted 3 months ago

We're so sorry to hear about your mother's passing. Please accept our deepest condolences for your loss. We absolutely understand and respect your request for no further contact. I've immediately ensured your email address is fully unsubscribed from all promotional emails and marketing communications. We do sincerely apologise if you've received any communication since her passing. We checked our customer service records, and we actually don't have any record of a prior request to stop contact. If you perhaps sent an email that didn't reach us, please accept our apologies for the oversight. Thanks From The Mobility Smart Team

Posted 3 months ago

“The cane wasn't the one I believed I'd ordered but having lost my previous one and needed one urgently I made do. Delivery was quick and simple but I thought I'd ordered the fruit patterned cane.”

Helpful Report

Posted 3 months ago

Dear Sheena, Thank you for your feedback regarding your recent order. We are glad to hear that the delivery was quick and simple, and we understand the urgency of needing a replacement cane quickly. We've looked into your order history and can confirm that the item you selected and purchased was the floral patterned cane, which is what you received. We do not have any record of contact from you prior to this review regarding a discrepancy with your order. It sounds like there may have been a mix-up during the ordering process, as the item you selected on our website and which would have been listed on your order confirmation was indeed the floral design, not the fruit one. While we're happy the cane is serving its purpose for now, if you are still looking for the fruit patterned cane, please check our website, or feel free to contact our customer service team directly. We'd be happy to guide you through finding the correct item. Thanks From The Mobility Smart Team

Posted 3 months ago

“I bought a small light weight kettle but only after a few months the on off button is having to be held down for a while before it will stay down to switch on to work. Great kettle but disappointed the switch has started to fail.”

Helpful Report

Posted 3 months ago

Dear Anne THOMPSON, Thank you for taking the time to share your feedback. While we are pleased to hear you generally consider the product a "Great kettle," we sincerely apologize for the disappointment you're experiencing with the on/off switch failing after only a few months. We understand this issue is frustrating, and we want to get it sorted out for you right away, as this is certainly not the quality we intend to deliver. We checked our records and note that you hadn't reached out to us previously about this specific problem. Since your kettle is relatively new, it should still be covered under our product guarantee. To arrange for a replacement or repair, please contact our Customer Support Team directly. Please email us at contact@mobilitysmart.co.uk with your order details and a brief description of the problem. We will prioritize your case to ensure you have a fully functional kettle as soon as possible. We appreciate your business and are committed to resolving this issue for you. Thanks From The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,081 reviews