Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,076 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Oxford rotator. Struggled with it for a month wheels kept on sticking making it dangerous for us. We ended up getting another which was so much easier and safer to use. When contacting them was told they would repair it. As we had already purchased a second we just left it as a waste of £270”

Helpful Report

Posted 3 months ago

Hi there, We are genuinely very sorry to read about the issues you had with the Oxford rotator. It is very concerning to hear the wheels were sticking and making it feel dangerous to use. That is absolutely not the standard we expect from our products. We have located your case in our records from back in September. We were so sorry for the fault and immediately offered to resolve this for you under warranty. As you are local to us, we advised this could be done very quickly and easily by simply bringing the rotator into our showroom for our team to repair. We understand that you chose not to go ahead with this free repair, which we of course respect, even though you had already purchased a replacement. We are sorry that you feel the item was a waste of money. Our offer to repair this for you, free of charge, still stands. Please do get in touch with our team or pop into the showroom if you change your mind. We would be very happy to get this sorted out for you. All the best, The Mobility Smart Team

Posted 3 months ago

“I purchased a table that didn't function , everything pointed to it having been previously returned and then resold . Many of the parts were loose floating around in the box . I wanted to have it inspected but they said I lived too far away . They said I could return it but I am physically incapable due to arthritis and my age (82) , I am housebound . They then more ore less told me I was stuck with it . This caused me a great deal of anxiety and distress .”

Helpful Report

Posted 3 months ago

Hi Charles, We are genuinely and deeply sorry to read about the anxiety and distress this situation has caused you. Please accept our sincerest apologies. It is very concerning to hear your description of how the table arrived, especially with parts loose in the box. This is certainly not the standard we aim for, and we are so sorry for this experience. We are also very sorry for the misunderstanding regarding this product. The table you ordered is one of our low-cost, flat-pack items, which is clearly advertised on our website as "requiring assembly." As this is a self-assembly item, it does not include an in-home engineering service, which is why we were unable to send an engineer. Our standard solution for a return is to offer a full refund once the item is back with us. We did offer this, but we absolutely understand you are facing great difficulty with this, as you've mentioned you are housebound, have arthritis, and have disposed of the original packaging. Unfortunately, for any courier to be able to safely collect an item, it must be packaged for transit. This is a health and safety requirement from our delivery partners, and we are truly sorry, but it is not a rule we are able to override. We understand this leaves you in a very difficult position, and we are incredibly sorry for the distress this has caused. If you are able to find any assistance from family or a friend to help get the item boxed, please get in touch, and we will arrange the collection immediately. We are truly sorry for this difficult situation. Sincerely, The Mobility Smart Team

Posted 3 months ago

“Never turned up”

Helpful Report

Posted 3 months ago

Hi Colin, We are genuinely sorry to read your review and to learn that your order never turned up. We can only imagine how frustrating this must have been, and we sincerely apologise for this experience. We have looked into this immediately, and our records show that our delivery partner, DHL, was unfortunately unable to complete the delivery to your address. This is not the reliable service we aim to provide, and we are very sorry for this failure. We want to confirm that we have already processed a full refund for you for the missing order. Please accept our apologies again for the inconvenience and disappointment caused. Sincerely, The Mobility Smart Team

Posted 3 months ago

“Sorry but my experience trying to arrange a hire car has been abysmal. Over 10 calls and 5 hours listens to the same annoying music and woman's voice telling my call will be answered by the next agent available. Well nobody was available and the two who were put me straight back into the queue and not the branch I was dealing with. In all the years I have had a mobility car, this is the worse service I have ever experienced. Had to pay for a hire car From Sunday to Thursday. Simply because RAC do not have the capacity to answer calls. Ignore response time response below, cannot remove it. it was 48 hours”

Helpful Report

Posted 3 months ago

Dear Anonymous, We are very sorry to read about the extremely frustrating experience you've had. Waiting for hours on calls and being put back in a queue is certainly not the level of service anyone should expect. However, we believe this review has been left for the wrong company, as we do not offer car hire services. Your review mentions the "RAC" and a "mobility car," so it seems your feedback is intended for them. We would encourage you to post this review on the correct platform to ensure they are aware of the issues you faced. We do hope you are able to get this matter resolved with the correct company. Best regards, Mobility Smart Team

Posted 3 months ago

“Delivery service is shocking . Waited in all day and it didnt arrive then told me to change the day so changed it and it changed itself to the following day meanwhile my disabled mum is still waiting on her shower chair”

Helpful Report

Posted 3 months ago

Hi Rose, We are truly and deeply sorry to read about this experience. It is completely unacceptable that you waited in all day for a delivery that didn't arrive, and we can only imagine how frustrating it must be to then have the redelivery date changed on you. To know that your disabled mum is still waiting for her shower chair because of this makes the situation even worse. We are incredibly disappointed that the courier (DHL) has so clearly failed to provide the service that you deserve and that we expect for our customers. We can see on the tracking that your delivery has been rescheduled. If it does not arrive on this new date as promised, please contact us immediately at contact@mobilitysmart.co.uk with your order details, and we will personally escalate this with the courier's management team to get it resolved. Please accept our sincerest apologies for the stress and inconvenience this has caused. Sincerely, The Mobility Smart Team

Posted 3 months ago

“I was unhappy with the item I recieved and emailed Mobility Smart. I had no reply and so it's difficult to recommennd a business which does not live up to it's claims.”

Helpful Report

Posted 3 months ago

Hi there, We are extremely sorry to read your review. It is deeply concerning to hear that you were unhappy with your item, and especially that you felt ignored after emailing us. We have immediately checked our systems, and we are so concerned as we have been unable to find any email or call from you in our records. We are so sorry for this, as it seems your message never reached our team, meaning we were never given the opportunity to help. We absolutely want to make this right. We have just sent you a direct email (to the address used for your order) to hopefully get this resolved for you immediately. If you don't see it, please could you contact our Customer Service Team, directly at contact@mobilitysmart.co.uk We are so sorry for this entire situation. Sincerely, The Mobility Smart Team

Posted 3 months ago

“Mobility scooter got a fault on 2nd time it was used and the company took 4 weeks to send an engineer out only to have sent the wrong part. Another 3 weeks passed before they came to collect the damn thing as I’d had enough of trying to get a scooter my husband could actually use. Would not recommend for one minute”

Helpful Report

Posted 3 months ago

Hi Joanne, Please accept our sincerest and unreserved apologies for the completely unacceptable experience you and your husband have had. We are deeply sorry that your new scooter developed a fault—a clicking wheelbearing—on only its second use. A new product should be absolutely perfect, and we fully appreciate the distress and frustration this caused. The core of the problem, and where we truly failed you, was the service that followed. The 4-week wait for an engineer, only for them to arrive with an incorrect part (which had been sent in error by the manufacturer), is simply not good enough. The further 3-week delay to then get the item collected is also completely unacceptable. We understand entirely why you "had enough" and we are just so sorry that we let you both down so badly. We can confirm that the scooter has been collected and a full refund has been processed. We sincerely hope that you have now been able to find a suitable and reliable scooter for your husband. Sincerely, The Mobility Smart Team

Posted 3 months ago

“Never received the goods. Stopped responding to my emails.”

Helpful Report

Posted 3 months ago

Please accept our sincerest apologies for this experience. This is completely unacceptable, and we are deeply sorry for the immense frustration and concern this has caused you. Failing to deliver your goods and then not responding to your emails is an absolute failure of our service standards, and we are taking this extremely seriously. I have looked into this, and I can confirm your case has been immediately escalated to a senior member of our management team. They are personally investigating what went wrong and will be reaching out to you directly to resolve this as a matter of urgency. We are incredibly sorry for this breakdown in service and for letting you down. Sincerely, The Mobility Smart Team

Posted 3 months ago

“Ordered stuff off mobility Smart ready for the father in law when he came out of hospital but he never came out. never got the stuff out the box it was sitting there ready, so sent it back with copy of death certificate to show he had died, they stopped me over 25% of my money, SO DON'T ORDER UNLESS YOU 100% NEED”

Helpful Report

Posted 2 years ago

“Paid £28 for a product from their amazon store. They tell me its dispatched, weeks go by and as far I know its in transit. Out of the blue they email me and tell me they've issued a refund due to a technical error with their shipping company which meant they couldnt track dispatched parcels. I challenged this excuse as it made no sense and they then admitted that the 'technical error' story was a lie - they had actually mispriced the item and that they didn't want to sell it to me at the lower price. They strung me along for weeks saying it was on the way when in reality they'd no intention of sending me the product. They offered to compensate me with a 10% off voucher (that anyone gets free from their website) and the product is now £180. Given their client base is elderly and disabled people, taking advantage in this regard is disgusting. To repeatedly lie to vulnerable customers is horrible and I'll definitely not been going near them again - plenty of choice in the mobility aids market from companies that treat their customers better without lying.”

Helpful Report

Posted 2 years ago

“They TAKE FOR EVER TO DELIVER A PRODUCT”

Helpful Report

Posted 3 years ago

Mobility Smart Limited is rated 4.7 based on 1,076 reviews