Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,711 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 3rd August 2026

Anonymous

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and service. Would have given five stars but the cover of the pill boxes are quite stiff so not easy to open but should improve with use. Might be an issue for an older person. I realise they might be for child safety reasons but even so, the user has to come first.”

Helpful Report

Posted 9 months ago

Thank you for this really helpful and detailed review. We're so pleased you found our product and service "Excellent." We also truly appreciate your specific feedback on the stiffness of the pill box covers. You are absolutely right—while they are designed to be secure, they must be accessible for the user. Your point that "the user has to come first" is one we take very seriously. We are hopeful, as you are, that they will "improve with use," but we will certainly be passing your valuable comments on to our product team for review. Thanks From The Mobility Smart Team

Posted 9 months ago

“Unfortunately the basket for my Rollator walker was a bit too big but I managed to get it on my walker at an angle not flat like my old one”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback, Jacqueline Warren. We're so sorry to hear the basket for your rollator walker was "a bit too big" and didn't fit flat like your old one. We know how frustrating it can be when a replacement part isn't a perfect match. We're glad to hear you "managed to get it on... at an angle," but we're sorry it wasn't the ideal fit. Please know that our customer service team is always here to help with measurements and compatibility if you ever need a hand in the future. Thanks From The Mobility Smart Team

Posted 9 months ago

“I do not get heat pillow on time”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Jacek Biernacik. We are very sorry to hear that you did not receive your heat pillow on time. We know how frustrating delivery delays are, and this is not the reliable service we aim to provide. We would like to look into this for you immediately to find out what has happened. Please could you contact our customer service team at [Your Email Address] or [Your Phone Number] with your order details? We want to track this down and get it resolved for you. Thanks From The Mobility Smart Team

Posted 9 months ago

“Goods not yet received. However I remain hopeful since goods are only just overdue. This review triggered a set of new messages, and the goods were received promptly. With thanks.”

Helpful Report

Posted 9 months ago

Thank you, Richard DEWHURST, for taking the time to update your review! We apologize that your goods were initially overdue, but we are thrilled that the process of submitting this review helped trigger action and that the items were received promptly afterward. We're glad we got the issue sorted quickly and appreciate you confirming the successful delivery. Thanks From The Mobility Smart Team

Posted 8 months ago

“I ordered some goods from Mobility Smart and I received them within a couple of days. Good service no problems whatsoever.”

Helpful Report

Posted 9 months ago

Thank you for this great feedback! We're so pleased to hear you received your goods "within a couple of days." We aim for every order to be just like yours—"Good service no problems whatsoever." We're delighted we hit the mark for you. Thanks From The Mobility Smart Team

Posted 9 months ago

“with only one order placed so far, we found the ordering process and the delivery very satisfactory. We would definitly use Mobility Smart again.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave this wonderful feedback, especially after your first order with us! We're delighted to hear you found both the "ordering process and the delivery very satisfactory." That's exactly the smooth experience we aim to provide. We're thrilled to know you "would definitly use Mobility Smart again"—that's the best compliment we could receive! Thanks From The Mobility Smart Team

Posted 9 months ago

“I ordered a mattress elevator and mattress stopper. The elevator arrived damaged and the stopper came without a strap so not very happy with the items although that may have been how they were despatched from their supplier ( aidapt). Mobility Smart arranged for a courier to collect the items and issued a refund without any problem. Sometimes it's how a company deals with an issue that defines them as good to deal with.”

Helpful Report

Posted 9 months ago

Thank you so much, Jan Winney, for this very honest and incredibly valuable review. We are, of course, very sorry to hear that the elevator arrived damaged and the stopper was incomplete. That is a frustrating experience, and we sincerely apologize for it. We are, however, very pleased that our team was able to get this sorted out for you by arranging a collection and issuing a "refund without any problem." You are absolutely right: "Sometimes it's how a company deals with an issue that defines them as good to deal with." We truly believe this, so your feedback is one of the most important kinds we can receive. Thanks From The Mobility Smart Team

Posted 9 months ago

“No problems in dealing with company. Love my mobile dining trolley.”

Helpful Report

Posted 9 months ago

Thank you for this wonderful feedback, MAUREEN BLAKENEY! We're so pleased to hear that you had "No problems" dealing with us. But the best part is knowing that you "Love" your mobile dining trolley! That's exactly what we want to hear. We hope it's making mealtimes much easier for you. Thanks From The Mobility Smart Team

Posted 9 months ago

“Loved my steps if there was one thing I didn't like was the weight of them”

Helpful Report

Posted 9 months ago

Thank you for sharing this, Barbara Gregory! We are so thrilled to hear you "Loved" your steps. We also really appreciate your honest feedback about the weight. This is often a deliberate part of the design to ensure the steps are as stable and secure as possible, but we completely understand that it can make them more difficult to move. We're so glad they are working well for you overall. Thanks From The Mobility Smart Team

Posted 9 months ago

“Good service nice little mobility scooter not been able to use it yet re bad health but hopefully that treat will be next week.”

Helpful Report

Posted 9 months ago

Thank you, J E MART, for your lovely feedback. We're so pleased to hear you received "good service" and that you're happy with your "nice little mobility scooter." We are very sorry to hear that bad health has delayed you from trying it out. We hope you feel better soon and that you thoroughly enjoy that "treat" when you're able to get out next week! Thanks From The Mobility Smart Team

Posted 9 months ago

“Bit difficult to give a true review because I am still awaiting my canopy, but my dealings with the company in general have been good and constructive. The people I have dealt with have been pleasant and helpful.”

Helpful Report

Posted 9 months ago

Thank you for this very honest review, David Elliott. We deeply appreciate your kind words about our team. It's wonderful to hear that you've found your interactions with us "good and constructive," and our staff "pleasant and helpful." We also want to acknowledge that you are still awaiting your canopy and completely understand your hesitation to give a full product review. We sincerely appreciate your patience as we work to get this final item to you. Thanks From The Mobility Smart Team

Posted 9 months ago

“Quick delivery scooter not as light as i thought it would be but battery soon loses its power need to get a stronger battery for my scooter”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Jackie Shaw-jones. We're pleased to hear the delivery was quick. We're sorry to learn the scooter wasn't as light as you had anticipated, and we are concerned to hear you feel the battery soon loses its power. Battery life can be influenced by factors like terrain and user weight, but we want to ensure you get optimal performance. Our customer service team would be happy to discuss this with you and advise on compatibility for a stronger battery that may better suit your needs. Please feel free to get in touch with them directly so we can ensure you have the best experience. Thanks From The Mobility Smart Team

Posted 8 months ago

“I placed an order, for a new battery, the part was not in stock, the team informed me that this part would be coming from the USA and would take a few weeks to arrive. I was given the opportunity to cancel the order and use another company, but I decided to stick with MOBILITY SMART, whilst I was waiting the staff kept me informed of progress and delivery date. As a retired wheelchair engineer I am aware of parts taking some time to arrive, so I was happy for the short wait.”

Helpful Report

Posted 9 months ago

Hi Ralph, Thank you so much for taking the time to leave this fantastic and detailed review. Your feedback means a great deal to us, especially coming from someone with your professional background as a retired wheelchair engineer. You know the ins and outs of this industry, so your praise is a huge compliment. We are so pleased to hear that even though the battery had a long lead time from the USA, you were happy with our service. We believe in being honest and proactive, so we're glad our team informed you of the delay, gave you the option to cancel, and then "kept me informed of progress." We genuinely appreciate your patience and your decision to "stick with MOBILITY SMART." It was a pleasure to serve you. All the best, The Mobility Smart Team

Posted 9 months ago

“Unfortunately the product was not good and I found it impossible to use.”

Helpful Report

Posted 9 months ago

Hi Sue, Thank you for taking the time to leave your feedback and 4-star review. We are genuinely very sorry to hear that the product itself was "not good" for you and that you found it "impossible to use." We understand how frustrating it must be when an item doesn't meet your needs. Our goal is always to find the right solution for our customers. We would really like the opportunity to help you with this. If you are open to it, please could you send a quick email to our customer service team at contact@mobilitysmart.co.uk? We would be very happy to discuss the issues you had and see if we can either find you a suitable alternative or arrange a return. We appreciate you letting us know. All the best, The Mobility Smart Team

Posted 9 months ago

“The item I ordered proved to be not exactly what I needed, I have passed it on to someone else who saw it in my home and commented that she needed such a wedge. I do not know if t suited her. Sorry. Your handling of my order and sending io was all fine. thank you.”

Helpful Report

Posted 9 months ago

Hi Wendy, Thank you so much for taking the time to leave this very honest and kind review. We are very pleased to hear that you were happy with our service and that "handling of my order and sending it was all fine." We're sorry that the wedge proved to be not quite what you needed this time around—please don't feel you need to apologise! We understand it can sometimes be difficult to find the perfect item online. It was very thoughtful of you to pass it on to someone else who might find it useful. If you are still searching for a product that better suits your needs, please don't hesitate to get in touch with our team. We would be more than happy to offer advice and help you find the right solution. Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 9 months ago

“easy website to use and wide range of products,”

Helpful Report

Posted 8 years ago

Mobility Smart Limited is rated 4.7 based on 1,711 reviews