Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,700 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,700 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 29th July 2026

Dave Moore

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service and quick delivery. I am very happy i recommended every one”

Helpful Report

Posted 9 months ago

Hi Javed, Thank you so much for your wonderful review! We are thrilled to hear that you received "very nice service" and "quick delivery." Knowing that you are "very happy" with your experience is the best feedback we could ask for. We truly appreciate you recommending us to everyone – that means a great deal to us! Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 9 months ago

“Excellent scooter at a reasonable price with superb after-sales service. I would highly recommend this company”

Helpful Report

Posted 9 months ago

Hi Philip, Thank you for this fantastic 5-star review! We are so pleased to hear that you feel you got an "Excellent scooter at a reasonable price." We're especially proud of our after-sales service, so hearing you describe it as "superb" is truly wonderful feedback for our entire team. We believe that supporting our customers long after the initial purchase is essential. Your high recommendation means a great deal to us. Thanks again for choosing Mobility Smart! All the best, The Mobility Smart Team

Posted 9 months ago

“Excellent, very easy to use & and lightweight to pack away”

Helpful Report

Posted 9 months ago

Thank you so much for your "Excellent" 5-star review! We are so glad to hear that you are finding your new item "very easy to use" and "lightweight to pack away." Those features are so important for everyday convenience, and it's fantastic to know the product is delivering on them perfectly. We appreciate you taking the time to share your feedback! All the best, The Mobility Smart Team

Posted 9 months ago

“Never received the goods. Stopped responding to my emails.”

Helpful Report

Posted 9 months ago

Please accept our sincerest apologies for this experience. This is completely unacceptable, and we are deeply sorry for the immense frustration and concern this has caused you. Failing to deliver your goods and then not responding to your emails is an absolute failure of our service standards, and we are taking this extremely seriously. I have looked into this, and I can confirm your case has been immediately escalated to a senior member of our management team. They are personally investigating what went wrong and will be reaching out to you directly to resolve this as a matter of urgency. We are incredibly sorry for this breakdown in service and for letting you down. Sincerely, The Mobility Smart Team

Posted 9 months ago

“Item arrived quickly, well packed and in good condition, the magnifier was excellent value for money, made readimg much easier, thanks, 5 *****”

Helpful Report

Posted 9 months ago

Hi James, Thank you so much for leaving this fantastic 5-star review! We're delighted to hear that your magnifier arrived "quickly, well packed and in good condition." It's also great to know you found it to be "excellent value for money." But the best part for us is hearing that it's "made reading much easier" for you. That's exactly what we hope for! Thanks again for choosing Mobility Smart, and for your high recommendation. All the best, The Mobility Smart Team

Posted 9 months ago

“It’s very good just what I need”

Helpful Report

Posted 9 months ago

Hi Joan, Thank you for your lovely 5-star review! We are so happy to hear that your new item is "very good" and, most importantly, "just what I need." That is genuinely the best feedback we can hope for. Our entire aim is to help our customers find the right solution to meet their needs, so we're thrilled this was a perfect fit for you. Thanks again for choosing Mobility Smart. All the best, The Mobility Smart Team

Posted 9 months ago

“This is the second mobility scooter and about the 5th or 6th product I've purchased. Always very helpful, I would have no hesitation in recommending this company. There are quick to sort things out for you. Delivery was quick although a little disappointed with the delivery but this is a separate company and won't detract from me using Mobility Smart in the future.”

Helpful Report

Posted 9 months ago

Thank you not only for this wonderful review, but for being such an incredibly loyal customer. We are genuinely thrilled to know this is the second mobility scooter and your fifth or sixth product from us! Your trust and continued support are the best compliments we could ever receive. We're delighted to hear that you've "always" found our team helpful and "quick to sort things out" for you. We're also very grateful for your honest feedback regarding the delivery. We are sorry to hear that the third-party courier service left you "a little disappointed" this time. We really appreciate your understanding that this was a separate company and that it won't detract from you using us again. Your high recommendation means the world to us. Thank you again for choosing Mobility Smart, and we look forward to helping you again in the future! All the best, The Mobility Smart Team

Posted 9 months ago

“Excellent service by friendly, knowledgible staff. Swift, easily understandable information. Very good advice, too. Would always recommend this shop above a big store - more personal.”

Helpful Report

Posted 9 months ago

Thank you so much for this truly wonderful review. We are absolutely thrilled to hear you describe our team as "friendly" and "knowledgeable." We genuinely believe in offering a "more personal" service, so your comments are fantastic to read. Our team works hard to provide clear, "easily understandable" information and advice tailored to each customer's needs, rather than just being a "big store." We are so glad you felt that difference and deeply appreciate your high recommendation. We look forward to welcoming you back again! All the best, The Mobility Smart Team

Posted 9 months ago

“I am thrilled with my new shower seat which arrived promptly and well packaged. It needed very little assembly and it was very easy to install. It is Has a comfortable cushioned seat it isvstable and having arms makes standing up simple.”

Helpful Report

Posted 9 months ago

Thank you so much for this wonderful 5-star review, Charlotte Sercombe! We are absolutely thrilled that your new shower seat arrived promptly and was so easy to install with very little assembly required. We designed it for quick setup, so it’s fantastic to know that process was smooth for you. Most importantly, we're glad you’re enjoying the comfortable cushioned seat and the superior stability. We put the arms on specifically to make standing up simple, so your feedback confirming this feature is working is incredibly rewarding! Thank you again for choosing us and sharing your experience. We deeply appreciate your high recommendation. The Mobility Smart Team

Posted 9 months ago

“I found very easy to find the items needed to make my sisters home safe after a long stay in hospital. Delivery was quick & the products to a very high quality standard. Would use again & recommend to anybody needing mobility aids.”

Helpful Report

Posted 9 months ago

Thank you for sharing this wonderful 5-star review. We understand that preparing a home for a loved one returning from a long hospital stay is so important, and we are absolutely thrilled to hear you found our website "very easy" to navigate to find the safety items you needed for your sister. Hearing that the delivery was "quick" and, most importantly, that you found the products to be of a "very high quality standard" is fantastic feedback for our whole team. We are so grateful for your trust in us and for your high recommendation. We send our very best wishes to your sister for a smooth and comfortable recovery at home. All the best, The Mobility Smart Team

Posted 9 months ago

“Bought a Bath hoist that failed after 3 months. Mobility Smart replaced it straight away”

Helpful Report

Posted 9 months ago

Here is an excellent reply for that review. This response is carefully balanced. It acknowledges the product fault (which is crucial for authenticity) and immediately highlights your excellent customer service as the main takeaway. This kind of review is gold, as it shows you support customers even when things go wrong. Suggested Reply: Hi there, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that the bath hoist failed after just three months—that’s certainly not the lasting quality we aim for, and we apologize for the inconvenience and frustration this must have caused. However, we are very pleased that our team was able to get a replacement sent out to you "straight away." We stand behind our products, and making sure our customers are supported quickly and efficiently when a problem arises is a top priority for us. We appreciate you letting us make this right, and we hope the new hoist is working perfectly for you. All the best, The Mobility Smart Team

Posted 9 months ago

“I have recently needed to purchase a duplicate battery for my Mother's Stroller but the Harness and Cover where to expensive from the original Vendor. I found the pricing and delivery of the battery harness and cover fantastic. The website is easy to review and select exactly the odd little accessories other charge a fortune for.”

Helpful Report

Posted 9 months ago

Thank you for leaving such a fantastic and detailed review! We are so glad you found us. It's wonderful to hear that we were able to help you find all the accessories for your mother's stroller—and at a great price. We completely understand how frustrating it can be when essential items like harnesses and covers are overpriced elsewhere. We've worked hard to make our website easy to use and to stock those "odd little accessories" at fair prices, so your feedback is incredibly rewarding for our team. We're thrilled you found the pricing and delivery "fantastic." We hope the new battery, harness, and cover are all working perfectly. Thank you again for your high recommendation and for choosing Mobility Smart! Best wishes, The Mobility Smart Team

Posted 9 months ago

“I recently bought a mobility scooter for my mother. The staff was very helpful in guiding me through the purchase. The delivery was incredibly quick and easy”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave this wonderful 5-star review! We are absolutely thrilled to hear that our team was so helpful in guiding you through the mobility scooter purchase for your mother. We work hard to make the entire process as smooth as possible, so it's fantastic to get feedback that you found the delivery to be "incredibly quick and easy." We truly hope the new scooter brings your mother a great deal of joy and independence. Thanks again for choosing Mobility Smart, and please don't hesitate to get in touch if you need any further assistance. All the best, The Mobility Smart Team

Posted 9 months ago

“Easy ordering, prompt delivery, very happy with my adjustable wooden handled walking sticks. Handle is very comfortable,much better than plastic handles. Good price too!”

Helpful Report

Posted 2 years ago

“Ordering was easy, received products very quickly.”

Helpful Report

Posted 2 years ago

“Ordered stuff off mobility Smart ready for the father in law when he came out of hospital but he never came out. never got the stuff out the box it was sitting there ready, so sent it back with copy of death certificate to show he had died, they stopped me over 25% of my money, SO DON'T ORDER UNLESS YOU 100% NEED”

Helpful Report

Posted 2 years ago

“Paid £28 for a product from their amazon store. They tell me its dispatched, weeks go by and as far I know its in transit. Out of the blue they email me and tell me they've issued a refund due to a technical error with their shipping company which meant they couldnt track dispatched parcels. I challenged this excuse as it made no sense and they then admitted that the 'technical error' story was a lie - they had actually mispriced the item and that they didn't want to sell it to me at the lower price. They strung me along for weeks saying it was on the way when in reality they'd no intention of sending me the product. They offered to compensate me with a 10% off voucher (that anyone gets free from their website) and the product is now £180. Given their client base is elderly and disabled people, taking advantage in this regard is disgusting. To repeatedly lie to vulnerable customers is horrible and I'll definitely not been going near them again - plenty of choice in the mobility aids market from companies that treat their customers better without lying.”

Helpful Report

Posted 2 years ago

“Items delivered quickly in perfect condition”

Helpful Report

Posted 3 years ago

“They TAKE FOR EVER TO DELIVER A PRODUCT”

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Posted 4 years ago

“easy website to use and wide range of products,”

Helpful Report

Posted 8 years ago

Mobility Smart Limited is rated 4.7 based on 1,700 reviews