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Mobility Smart Limited Reviews

4.7 Rating 1,690 Reviews
94 %
of reviewers recommend Mobility Smart Limited
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 1,690 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Mobility Smart Limited Reviews

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Anonymous
Verified Buyer
“Items arrived as described.”
Helpful Report
Posted 8 months ago
Thank you for your feedback! We're so pleased to hear that your items arrived as described. Accuracy is key, and we're delighted to know we hit the mark for you. Thanks From The Mobility Smart Team
Posted 8 months ago
Davina Hudson
Verified Buyer
“Friendly helpful and patient staff. Good advice. No pressure sales. A great shopping experience”
Mobility Smart Limited 5 star review on 31st October 2025
Helpful Report
Posted 8 months ago
Thank you so much, Davina Hudson, for this fantastic feedback! We are absolutely thrilled to hear that you had a "great shopping experience." We pride ourselves on being helpful without pressure, so your praise for our "Friendly helpful and patient staff" and the "Good advice" they offered is truly appreciated. We're delighted we hit the mark for you! Thanks From The Mobility Smart Team
Posted 8 months ago
Doreen Westlake
Verified Buyer
“The clock is showing the wrong time.How do I put it right please?”
Helpful Report
Posted 8 months ago
Thank you for reaching out, Doreen Westlake. We're sorry to hear that the clock is currently showing the wrong time. That can be frustrating! While specific instructions can vary depending on the clock model, most digital clocks have a simple adjustment process: Look for buttons labeled "SET," "TIME," or "ADJUST." Press and hold the "SET" or "TIME" button until the hour display starts flashing. Use the "HOUR" and "MINUTE" buttons (or sometimes the "UP" and "DOWN" arrows) to correct the time. Press the "SET" button again to save the time. If these general steps don't work, please give our customer service team a quick call at 01995 638086. They will be happy to look up the exact instructions for your specific model and talk you through it. Thanks From The Mobility Smart Team
Posted 8 months ago
Anne Marshall
Verified Buyer
“Service was excellent was able to find what I needed on website. Ordered the item I needed and chose express delivery as I needed the item by the weekend. This is where the carrier let me down instead of getting it on Friday I didn’t receive it till the Monday when the urgency was over.Hence only four stars. But item is just what I wanted and really helps my mobility”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave a review, Anne Marshall. We are thrilled to hear that the item is "just what I wanted" and "really helps my mobility." That is the most important part! We are also very pleased to know our website made it easy for you to find what you needed and that our overall service was excellent. However, we sincerely apologize that the carrier let you down on the express delivery. We understand how frustrating it is when the item doesn't arrive when promised, especially when the urgency was high. We are sorry you didn't receive it until Monday, and we will be reviewing this carrier issue immediately. Thanks From The Mobility Smart Team
Posted 8 months ago
Sheryl Heggie
Verified Buyer
“Absolutely delighted with the products, service, price and delivery. I purchased my mum a battery operated bath aid. It's absolutely amazing, she is loving it. We also got a grab rail. Really good company. Will definitely use again and recommend to others. Thank you so much.”
Helpful Report
Posted 8 months ago
Thank you so much, Sheryl Heggie, for this outstanding review! We are "Absolutely delighted" to hear that we hit every mark for you—from the products, service, price, and delivery. That is the best possible result! Knowing the battery-operated bath aid is "absolutely amazing" and that your mother "is loving it" is truly wonderful news. We're also glad the grab rail is helping. We appreciate you calling us a "Really good company" and are thrilled you "Will definitely use again and recommend to others." Thank you for your high praise! Thanks From The Mobility Smart Team
Posted 8 months ago
Anonymous
Verified Buyer
“Took a while to arrive but excellent quality and service”
Helpful Report
Posted 8 months ago
Thank you for your feedback! We are absolutely thrilled to hear that the product quality and service were "excellent." We sincerely apologize that it "Took a while to arrive." We know that waiting is frustrating, and we are working hard to ensure we match that high product quality with quicker delivery times. We appreciate your patience! Thanks From The Mobility Smart Team
Posted 8 months ago
Anonymous
Verified Buyer
“The poncho is very good value for money. Delivery was quick and efficient.”
Helpful Report
Posted 8 months ago
Thank you for this excellent feedback! We're so pleased to hear you found the poncho to be "very good value for money." We're also delighted that your delivery was "quick and efficient." That's the perfect combination of quality service and great pricing! Thanks From The Mobility Smart Team
Posted 8 months ago
John Spinner
Verified Buyer
“I found that I was dealing with a friendly and knowlegeable person. I was treatedvery well throughout. I now have my scooter back in service due to the rapid urgency of my order . Thank you.”
Helpful Report
Posted 8 months ago
Thank you so much, John Spinner, for this fantastic review! We are absolutely thrilled to hear that you found the person you dealt with to be "friendly and knowlegeable" and that you felt "treated very well throughout." That rapid turnaround is key, and we're so pleased that the "rapid urgency of my order" helped get your scooter back in service quickly. That's the best possible outcome! We appreciate your kind "Thank you." Thanks From The Mobility Smart Team
Posted 8 months ago
Gillian Manson
Verified Buyer
“Swift delivery. Easily constructed. Does its job.”
Helpful Report
Posted 8 months ago
Thank you so much, Gillian Manson, for this fantastic and concise feedback! We're thrilled to hear you were happy with the "Swift delivery" and found the item "Easily constructed." Most importantly, we're delighted to know it "Does its job." We appreciate you letting us know! Thanks From The Mobility Smart Team
Posted 8 months ago
Anonymous
Verified Buyer
“Superb height adjustment and angle. Only slight negative the seat cushion could be more padded.”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave this valuable feedback! We're thrilled to hear you found the product's "Superb height adjustment and angle" so effective. We also really appreciate your constructive criticism regarding the seat cushion. That feedback is vital for us as we look to improve comfort in our designs. We're glad the key functionality is working so well for you. Thanks From The Mobility Smart Team
Posted 8 months ago
Anonymous
Verified Buyer
“As Person of 85 i've been very pleases i only use it to make phone calls”
Helpful Report
Posted 8 months ago
Thank you for sharing this lovely feedback! We are so pleased to hear that as a person of 85, you've been "very pleased" with your purchase. We're especially glad the item is serving its purpose well, making phone calls easy for you. We appreciate you letting us know! Thanks From The Mobility Smart Team
Posted 8 months ago
Anonymous
Verified Buyer
“A large return was dealt with efficiently with good communication.”
Helpful Report
Posted 8 months ago
Thank you for this excellent feedback! We know that processing a "large return" needs to be as simple as possible, so we're thrilled to hear it was dealt with "efficiently" and with "good communication." That smooth, hassle-free resolution is exactly what we aim for. Thanks From The Mobility Smart Team
Posted 8 months ago
Deborah Jenkins
Verified Buyer
“I always use MobilitySmart for any aids I need. Their prices are really good and the quality of the products they sell are really good!”
Helpful Report
Posted 8 months ago
Thank you so much, Deborah Jenkins, for this fantastic review! We are absolutely thrilled to hear that you "always use MobilitySmart" for the aids you need. Your loyalty means the world to us. We work hard to ensure our prices are "really good" and that the quality of our products consistently meets that high standard. We appreciate your confidence in us! Thanks From The Mobility Smart Team
Posted 8 months ago
Jean Sanchez
Verified Buyer
“Great item so useful 👍”
Helpful Report
Posted 8 months ago
Thank you so much, Jean Sanchez, for this great feedback! We are thrilled to hear you think it's a "Great item" and find it "so useful." That's exactly what we aim for! 👍 Thanks From The Mobility Smart Team
Posted 8 months ago
Susan Meehan
Verified Buyer
“Excellent service from Mobility Smart order arrived very quickly 5 stars”
Helpful Report
Posted 8 months ago
Thank you so much, Susan Meehan, for your brilliant 5-star feedback! We're absolutely delighted to hear you received "Excellent service" and that your order "arrived very quickly." We appreciate you taking the time to share your positive experience! Thanks From The Mobility Smart Team
Posted 8 months ago
Ken Harris
Verified Buyer
“Value for money quality item. Promptly delivered within 2 days.”
Helpful Report
Posted 8 months ago
Thank you so much, Ken Harris, for this excellent feedback! We're delighted to hear that you found your item to be "Value for money" and a "quality item." That's the perfect combination, and we're thrilled we could get it to you so quickly, "Promptly delivered within 2 days." We appreciate you letting us know! Thanks From The Mobility Smart Team
Posted 8 months ago
Peter Brook
Verified Buyer
“I am very happy with my purchase”
Helpful Report
Posted 8 months ago
Thank you so much, Peter Brook, for your feedback! We are absolutely delighted to hear that you are "very happy with my purchase." That's wonderful news! Thanks From The Mobility Smart Team
Posted 8 months ago
Kevin Matthews
Verified Buyer
“I required a replacement seat for my rollator. Not only did MobilitySmart offer great value for money (£17 with delivery), the item arrived in just two days- allowing me to get back on my wheels with minimal inconvenience. Excellent service!”
Helpful Report
Posted 8 months ago
Thank you so much, Kevin Matthews, for this brilliant review! We are absolutely thrilled we could get that replacement seat for your rollator to you so quickly. Knowing the item arrived in just two days allowed you to "get back on my wheels with minimal inconvenience" is the best outcome. We're delighted you found the process "great value for money" too. "Excellent service!" is what we aim for! Thanks From The Mobility Smart Team
Posted 8 months ago
Anonymous
Verified Buyer
“Absolute joy to have a BATH ! I love the sedate way the inflated cushions gently lower and raise me in and out of the water.”
Helpful Report
Posted 8 months ago
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that taking a bath is now an "Absolute joy" for you. That feeling of safety and comfort is exactly what the inflated cushion system is designed to provide. We are delighted that you "love the sedate way" it "gently lower[s] and raise[s]" you. That is the best news we could receive! Thanks From The Mobility Smart Team
Posted 8 months ago
Anonymous
Verified Buyer
“Goods were as advertised and arrived quickly. No problems. Would recommend”
Helpful Report
Posted 8 months ago
Thank you for this excellent feedback! We're so pleased to hear your goods were as advertised and that they arrived quickly. Hearing that there were "No problems" and that you "Would recommend" us is fantastic—that's exactly the smooth experience we aim to provide. Thanks From The Mobility Smart Team
Posted 8 months ago
Mobility Smart Limited is rated 4.7 based on 1,690 reviews
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