Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 2,088 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 2,088 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unhappy with the item I recieved and emailed Mobility Smart. I had no reply and so it's difficult to recommennd a business which does not live up to it's claims.”

Helpful Report

Posted 11 months ago

Hi there, We are extremely sorry to read your review. It is deeply concerning to hear that you were unhappy with your item, and especially that you felt ignored after emailing us. We have immediately checked our systems, and we are so concerned as we have been unable to find any email or call from you in our records. We are so sorry for this, as it seems your message never reached our team, meaning we were never given the opportunity to help. We absolutely want to make this right. We have just sent you a direct email (to the address used for your order) to hopefully get this resolved for you immediately. If you don't see it, please could you contact our Customer Service Team, directly at contact@mobilitysmart.co.uk We are so sorry for this entire situation. Sincerely, The Mobility Smart Team

Posted 11 months ago

“Mobility scooter got a fault on 2nd time it was used and the company took 4 weeks to send an engineer out only to have sent the wrong part. Another 3 weeks passed before they came to collect the damn thing as I’d had enough of trying to get a scooter my husband could actually use. Would not recommend for one minute”

Helpful Report

Posted 11 months ago

Hi Joanne, Please accept our sincerest and unreserved apologies for the completely unacceptable experience you and your husband have had. We are deeply sorry that your new scooter developed a fault—a clicking wheelbearing—on only its second use. A new product should be absolutely perfect, and we fully appreciate the distress and frustration this caused. The core of the problem, and where we truly failed you, was the service that followed. The 4-week wait for an engineer, only for them to arrive with an incorrect part (which had been sent in error by the manufacturer), is simply not good enough. The further 3-week delay to then get the item collected is also completely unacceptable. We understand entirely why you "had enough" and we are just so sorry that we let you both down so badly. We can confirm that the scooter has been collected and a full refund has been processed. We sincerely hope that you have now been able to find a suitable and reliable scooter for your husband. Sincerely, The Mobility Smart Team

Posted 11 months ago

“Never received the goods. Stopped responding to my emails.”

Helpful Report

Posted 11 months ago

Please accept our sincerest apologies for this experience. This is completely unacceptable, and we are deeply sorry for the immense frustration and concern this has caused you. Failing to deliver your goods and then not responding to your emails is an absolute failure of our service standards, and we are taking this extremely seriously. I have looked into this, and I can confirm your case has been immediately escalated to a senior member of our management team. They are personally investigating what went wrong and will be reaching out to you directly to resolve this as a matter of urgency. We are incredibly sorry for this breakdown in service and for letting you down. Sincerely, The Mobility Smart Team

Posted 11 months ago

“Ordered stuff off mobility Smart ready for the father in law when he came out of hospital but he never came out. never got the stuff out the box it was sitting there ready, so sent it back with copy of death certificate to show he had died, they stopped me over 25% of my money, SO DON'T ORDER UNLESS YOU 100% NEED”

Helpful Report

Posted 2 years ago

“Paid £28 for a product from their amazon store. They tell me its dispatched, weeks go by and as far I know its in transit. Out of the blue they email me and tell me they've issued a refund due to a technical error with their shipping company which meant they couldnt track dispatched parcels. I challenged this excuse as it made no sense and they then admitted that the 'technical error' story was a lie - they had actually mispriced the item and that they didn't want to sell it to me at the lower price. They strung me along for weeks saying it was on the way when in reality they'd no intention of sending me the product. They offered to compensate me with a 10% off voucher (that anyone gets free from their website) and the product is now £180. Given their client base is elderly and disabled people, taking advantage in this regard is disgusting. To repeatedly lie to vulnerable customers is horrible and I'll definitely not been going near them again - plenty of choice in the mobility aids market from companies that treat their customers better without lying.”

Helpful Report

Posted 2 years ago

“They TAKE FOR EVER TO DELIVER A PRODUCT”

Helpful Report

Posted 4 years ago

Mobility Smart Limited is rated 4.7 based on 2,088 reviews