“The level of service at the Rugby store to get the repair done was poor.
First engineer came out, wasn't sure, said he'd research heard nothing back chased and chased. Finally another colleague from another store took over, after overhearing the call and arranged another engineer visit and a few weeks later the repair was done, the whole thing took about 6 weeks.”
“Caring and professional. Light bulb moment once explained how my mobility issues could be resolved/eased. Looking forward to further improvements when handrails are fitted.”
“Very helpful chap who understood my needs . Was very professional and carering. Told me in detail how to operate my new mobility scooter. He told me if I had any problems or worries that I could contact him in the future. 10/10 and highly recomed this shop and the sales man”
“Your sales man was very professional and polite, it's my first time in the shop but your sales team make you feel very comfortable and rest assured I will be using your shop again.
Kind regards Nigel”
“I was rather worried about getting used to the scooter, even about talking to the shop staff. I was happily surprised when discussing my needs, as the lady in the shop was amazing. I spent many years training staff who were needing to discuss products either on the phone or face-to-face. I would have been proud to have her on our staff. When the scooter was delivered the driver was just as brilliant. He helped me to deal with my new way to get around. Thank you all, you gave me the confidence to get back out in the world.”
