“I found All the staff, Bradley who served me to be extremely helpful, with excellent knowledgeable advise & friendliness!
I would use certainly recommend this particular mobility & lifestyle store to anyone who needs to hire/ buy mobility equipment.
Many thanks”
“Thank you my scooter has had a thorough service, everything was tested & tightened up & feels much better for the service. Service Engineer was professional & friendly and did a excellent job.”
“I've been out on it twice now , l love it. Just what I wanted and expected. I will be using more in a week or so as l am having a hip operation in a couple of days. I wanted it yo go in the lift where l live and it is ideal. The customer service was spot on. 👌”
“Very pleaed with the help and advice received from the Rugby store with my recent purchase of a Pride Alumalite scooter. Feel very confident that should I have any future problems they will be speedily corrected.
Also thanks for updating my scooter insurance with Mark Bates. I have now received the paperwork.”
“They are very helpful and very efficient. I have had a very satisfactory experience with them very recently.
I purchased a new Mobility Scooter and they guided me through it, making the transaction so very easy.”
“The staff were very pleasant and so helpful as I chose a rise and recline chair, explaining all the functions on the control, this is the second chair I have had from them, can't fault them.”
“Nice and friendly staff ,was no trouble when I wanted to change the scooter I first bought and then changed my mind and wanted a diffrent one.would recommend them to any one wanting a good service.”
“Was not impressed. The service provided was riding up and down the street a couple of times. Where he found out it was randomly cutting out and making a grinding noise. He told me not to worry about either and that taking it on a good run will sort it out. He did no actual service work, charging £75 then leaving.
After following the service engineers advice I found myself stranded for over 2 hours before I could be rescued, when the scooter cut out and wouldn't start again. So now I have booked it in for a service elsewhere to get a proper person to service it and actually look at the problems it clearly has. Including the obvious wiring issue that causes a short when turning right.
The £75 service was a complete waste of money, nothing was actually done. No testing of breaks or suspension, not testing of lights, indicators, horn. No parts lubricated, no tire inspections, no proper wiring checks, no parts cleaned up at all. I can not recommend this company at all. And the new company I am taking it to were appalled to hear the service I received.”
“A great store with a range of products of all types making choice easy with the ability to try out options. Extremely friendly staff with absolutely no sales tactics what so ever just sound advice great product knowledge and space given to discuss things with family. Price options provided and questions answered and actually a good laugh and joke too. I was so happy that we returned to the shop a couple of hours later part exchanged my existing machine and made a £3300 purchase of a new power chair. Having the store local to me with great parking and in an easily accessible location is a real confidence boost. I feel honestly that I would be welcome just to pop in and chat anytime. Great lads in that shop so helpful. Top marks and very highly recommended.”
