“The wheelchair we were promised when first booking was not available as it was sent out on an emergency. Therefore, we were told a replacement would arrive on the morning of departure. This replacement was taped up around the arms which looked disgusting and very unprofessional very uncomfortable. At times she didn’t feel safe, the feet pads would not stay up obstructing her access in and out of the chair. The chair itself was very rickety and not fit for purpose. Very poor for a 10 day holiday.”
Hi Pauline,
We're really sorry to hear that you felt the hire wheelchair wasn't up to standard on this occasion.
As a mobility retail specialist, we predominantly specialize in ensuring we guide & advise our customers to make the right choice for them when it comes to purchasing any mobility equipment from ourselves, we've been doing it for over 20 years 😀 I hope you can see this from our many 5 star reviews ⭐⭐⭐⭐⭐
In recent years we have tried to accommodate an increasing demand for short term hire of essential mobility equipment for our customers who are not ready to commit to purchasing a more long term solution.
We can ensure you, however, our hire wheelchair & scooter fleet is regularly serviced and quality checked to ensure it meets safety standards.
Despite this, if you're unhappy, we're unhappy, please call our customer support team on 0800 043 3342 and select option 9 where our team will be more then happy to discuss this further with you and arrange for the hire payment of £40 to be returned to you.
Warm regards
Team Mobility & Lifestyle
“So helpful scooter was delivered to my home but was very tight to fit in kitchen. Decided to buy new and one that would fit, within 30mins had took the old one back, delivered the new showed me controls and let me drive before I purchased, excellent service.”
“Danielle at the Nuneaton branch was very kind and helpful. She made sure I was kept abreast of the progress of my order and promptly notified me when delivery was received at the branch.
Danielle and another young man carried the (heavy) batteries out to the car for my friend - and there was a bar of chocolate snuck into one of the boxes. What a lovely surprise!”
“Very helpful with anything, staff always make you feel welcome and take their time with you . Mobility scooter was serviced at home which was brilliant! .
We have a local store so anything we need it's easy to call in .”
“Excellent staff, friendly, helpful, pleasant and service with a smile. Helped me with numerous issues and provided me with perfect solutions and equipment together with expert advice. Prices are reasonable and very competitive. I would recommend the business to anyone needing help and support with mobility and to ease their lifestyle.”
