Mobility Tools Limited Reviews

Name: Mobility Tools Limited
Address: Unit 1B Kingsway Buildings, Bridgend Ind Est, Bridgend, Bridgend County Borough
Rating: 4.82

4.8 Rating 1,144 Reviews

97 %

of reviewers recommend Mobility Tools Limited

4.8

Based on 1,144 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01656530450

Email:

stuart@mobilitytools.co.uk

Location:

Unit 1B Kingsway Buildings,
Bridgend Ind Est,
Bridgend
Bridgend County Borough
CF31 3YH

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Mobility Tools Limited 5 star review on 15th April 2024

123

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my belt”

Helpful Report

Posted 1 year ago

Hi Devin Sorry to hear your belt hasn't arrived yet, unfortunately we have no control over the speed at which USPS / US Forces process and deliver forces mail. I can see this was handed over within the manufacturing time frame but has taken 2 weeks for USPS to process it. We hope you're happy with the belt once you receive it. Best Regards Stuart | Mobility Tools Owner

Posted 1 year ago

“I opted for their 3" belt because 3“ belts are quite rare and difficult to buy in my country. Unfortunately, one of the rivets got broken when I was rolling the belt to make it softer, before the first training! (no violence used!) I had to get the rivet replaced in a local saddlery. It was not an expensive repair, but regarding the price and presented quality of the belt on the website, it came as rather disappointment to me. The leather seems to be ok though. Time will show if it lasts...”

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Posted 1 year ago

“Received my weightlifting belt but not the tape which is missing.”

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Posted 3 years ago

“I got the same size as last time and it barely fits?? I could get 4 notches last time I'm struggling to get 1..”

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Posted 4 years ago

Hi Bradley Sorry to hear that. We use a cutting tool to cut the hand made belts so they're all exactly the same size; do you still have your old belt to compare? Thanks Stuart Mobility Tools Owner

Posted 4 years ago

“I have livechatted and called but had no response 😔 I really like the product but one of the knee sleeves is faulty, I would just like a new pair but have not been able to see how I do this as I have no returns slip. Kind Regards Cara”

Helpful Report

Posted 4 years ago

Hi Cara Very sorry for the lack of contact. My daughter passed away 2 weeks ago and i've not been in work until today. Whilst our orders are dispatched by another company I handle all the returns / exchanges and man the phone / answer emails. I apologise for the delay in getting back to you and for the negative service. Could you drop me an email stuart@mobilitytools.co.uk and I can get this issue resolved for you. Best Regards Stuart

Posted 4 years ago

“Good knee sleeve but not as supportive as I hoped. I have a pair of the double ply knee sleeves and they are great for 1RM, these neoprene sleeves are good for moving exercises like lunges. So I would recommend for higher rep workouts.”

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Posted 5 years ago

“Great company, bad experience at Christmas.”

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Posted 5 years ago

Hi Sophie I'm really sorry your order took longer to process than normal. We had a few issues that delayed things that I am happy to say are now completely resolved. I apologise if this has left a sour taste in your mouth but I can assure you that this is not typical of our company. Hopefully we can have you back again and give you a better experience. Best Regards Stuart Mobility Tools Owner

Posted 5 years ago

“Please with the purchase but the wrong size though order a 5xl but a small arrived. when trying to send back to get the right size has been a little harder .phone,email with no reply.has been a 5 days now”

Helpful Report

Posted 5 years ago

Hi Denise Sorry to hear you’re not happy with your purchase. I’ve been out of office for most of last week so haven’t been in to take phone calls. I’ve just checked the order and can confirm that you ordered a small rather than a 5XL. If you’d like to swap for a 5XL that can be sorted, if you can email me stuart@mobilitytools.co.uk we can discuss further Best Regards Stuart

Posted 5 years ago

“Product is brilliant and to a very high quality. I will be buying from them again. Unfortunately the customer service aspect must be improved a lot. 2 chasing emails and a further email with no reply is not good enough.”

Helpful Report

Posted 5 years ago

Hi Matt Really sorry you didn't have the best experience with us customer service wise. Your emails coincided with a frantic period as we switched premises and had a period of time with no phone and limited internet access. We are fully settled in now so any emails you send should be replied to within 24 hours in future :) We look forward to having you back with us soon! Cheers Stuart Mobility Tools Owner

Posted 5 years ago

“Very quick delivery service”

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Posted 6 years ago

“They sorted out the problems, when they occurred.”

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Posted 6 years ago

“The belt is comfortable and looks good. The stitching of the lifting belt started to break within 1 week, however. I have had to sew it back together. Not pleased with this quality.”

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Posted 6 years ago

Hi David Sorry to hear that, we have since changed suppliers for our belts and the quality is much improved. Please consider us in future for any purchases - i'd be happy to offer you a discount on your order. Best Regards Stuart

Posted 6 years ago

“This ball supposedly has a logo on it; mine didn't. I paid extra for 1-day delivery; it did not come when I expected it to (on the Friday). I won't be using this site again.”

Helpful Report

Posted 7 years ago

Hi Gina Your order was placed at 8:53pm on a Friday night so was dispatched on the following Monday. I'm not sure why you thought it would arrive on the Friday as that's when you placed the order. I hope the ball itself was up to your standard. Best Regards Stuart Mobility Tools

Posted 7 years ago

“The ball is advertised with a logo printed into the ball however the ball that arrived had no logo.”

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Posted 7 years ago

“Good kit and nice price for all 3 items not found anything like it out there. The only snag is if you are thinking of entering weightlifting competitions. This belt is too wide and doesn't comply with regulations.”

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Posted 9 years ago

Mobility Tools Limited is rated 4.8 based on 1,144 reviews