Mobility Giant Ltd Reviews

5.0 Rating 583 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

Metrics

Info

5.0

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first time i have ever used this firm, and being old and stupid i have just wrote my review in the contact us box lol i bought a scooter from them and apart from wrong colour, i ordered green and i got red, other than that it is a very good machine, and dan who delivered it could not do enough to help, keep it up dan”

Helpful Report

Posted 5 years ago

Hi Sid, Thanks for writing your review for us, it's very much appreciated. It's good to hear you love your scooter and that the service provided by our driver Dan was superb. Contact us if we can be of any further help in the future. Kind regards, William Mobility Giant

Posted 5 years ago

“I cannot rate mobility giant high enough. Outstanding service, polite, courteous and nothing is too much trouble for them. I would like to thank Larry and William in particular for their diligence and perseverance in securing our delivery. We live up by Inverness and it took up a lot of their time in liaising with the courier to get the scooter to us but it got to us in the end. Thank you.”

Helpful Report

Posted 5 years ago

Hi Jackie, Thanks for taking the time to write your 5 star review. It's extremely rare a delivery needs mine and Larry's personal attention, however when it does you can be rest assured our perseverance will make sure your machine arrives nice and safely and in quick time. Me, Larry and everyone at Mobility Giant wishes you all the best on your new scooter. Thanks, William Mobility Giant

Posted 5 years ago

“This is to thank M G for their fine service and their spot on delivery and the care shown by Tyler in showing me all the controls etc. Therefor I do recomend this service as first class.”

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Posted 5 years ago

Hi Edgar, Thanks for a great review. We have passed your kind words on to Tyler, and we all hope you get many days of enjoyment on your new machine. William Mobility Giant

Posted 5 years ago

“Well, I’ve had my TGA Supersport for just about a month now. I absolutely love it and the service I received from Mobility Giant. Although I have a car, I wanted to get out and about again in the fresh air, making the most of our local coastline, lovely town centre shops and cafes, woodland walks and sand dunes. To replace the miles of walking I was once able to do and loved. I am out and about daily on “Big Bertha”. I’ve been able to do this, usually with my little sidekick the 4 yr old youngest grandson by my side and our furry companion, Pup Pickles the Cavalier King Charles. My scooter, though second hand, looked brand, spanking new when it arrived, on the date promised and within the time slot. The price was also extremely competitive. She performs brilliantly and I really can’t sing her praises enough. Thank you Mobility Giant for the great customer service you provide by phone and email, the fantastic quality equipment at very fair prices and I’ll be back in future, if needs be. I’ll also highly recommend you to anyone looking for help in purchasing. Yours, Nanny Ali”

Mobility Giant Ltd 5 star review on 3rd August 2019

Helpful Report

Posted 5 years ago

Hello Alison, Thanks for such a great 5 star review and for the photo....I don't know who's enjoying the scooter more haha. It's great to hear that the scooter looked brand 'spanking' new, that's a testament to our engineers who meticulously check every inch of the scooter before it's sent out. I wish you, your grandson and your little furry sidekick pup pickles all the best on your new scooter. Many thanks, William Mobility Giant

Posted 5 years ago

“I HAVE BOUGHT 2 MOBILITY SCOOTERS FROM MOBILITY GIANT & THE SERVICE IS EXCELLENT I STUPIDLY LEFT SCOOTER CHARGING IN SEVERE RAIN CHARGER STOPPED WORKING PHONED MOBILITY GIANT WHO SENT ME OUT NEW CHARGER FREE OF CHARGE RECEIVED THE NEXT DAY I WILL BE BUYING ANOTHER SCOOTER APPROX DEC/JAN & WILL PURCHASE FROM THEM FROM DELIVERY TAKING AWAY PACKING THERE SERVICE COULDN'T BE FAULTED”

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Posted 5 years ago

Hello Polly, Thanks for coming back to us again for purchase your second scooter...we must be doing something right :) We are here to help Polly so it's a pleasure for us to deal to providing you with a new charger. Take care, William Mobility Giant

Posted 5 years ago

“Ordered a mobility scooter for my wife whilst she is waiting for an operation and is unable to move around unaided, but seeing as we have a very active 4 1/2 year old this made pushing my wife in a wheelchair whilst trying to hold on to our son almost impossible. The scooter arrived in the time allotted and Matt the delivery man was very informative and didn't leave until we were totally happy, showing us how it works and how to take it to pieces. If you need a scooter for any reason we would definitely recommend Mobility Giant. Thanks guys.”

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Posted 5 years ago

Hello Andrew, Thanks for taking the time to write your great 5 star review. I really hope that you, your wife and your child can now have many memorable days out together now that your wife can easily get around on her new scooter. Thank you for choosing us to buy and please do not hesitate to contact us in the future if we can be of further help. William Mobility Giant

Posted 5 years ago

“I was looking for a medium sized pre owned scooter and found Mobility Giant online. I selected what I thought would be suitable and arranged to purchase this in a phone call with William. The scooter was delivered in a few days by Jason, but on first sight I was concerned that it was larger than I imagined. Next day I did a very short trip into town but was not happy and called William. We discussed an alternative which was delivered in two days again by Jason, who took away the first machine. This one is perfect for my needs. I want to put on record my thanks to William and Steve in the office and particularly Jason for his courtesy, delivery communication and thorough explanation of each machine. I now have a brace of Pride scooters because I already had a Pride car boot scooter. I would certainly recommend Mobility Giant to any friend or acquaintance.”

Mobility Giant Ltd 5 star review on 30th July 2019

Helpful Report

Posted 5 years ago

Hello John, Thank you for your review and also taking the time to send us a picture of the scooter we provided you. I really appreciate your kind words towards myself and our engineer Jason, we wish you all the best on your new scooter. Many thanks, William Mobility Giant

Posted 5 years ago

“Excellent service from initial phone call to my scooter being delivered! The scooter is fabulous! I love it. The driver that brought it was called Tyler, he was very friendly and polite and explained everything very well! I would recommend Mobility Giant to anyone. X cant click on stars below! Would give 5 stars”

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Posted 5 years ago

Hello Anne, We love your review. It's great to hear that your new scooter is 'fabulous'. We wish you all the best on your fabulous scooter. Thanks, William Mobility Giant

Posted 5 years ago

“Very satisfied with service delivery communication. My mam bought a scooter from m.g after a few months of using scooter it was just to big for her to manage we contacted m.g we explained the situation they said they would take the scooter back and swap for one more suitable for her needs what a brilliant service keep up the brilliant work. Gill from Hull”

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Posted 5 years ago

Hello Gill, Thank you for your 5 star review. It's great to hear that your mum is over the moon with her new scooter. We wish her all the best on it. Kind regards, William Mobility Giant

Posted 5 years ago

“I was dreading making a decision about an all terrain mobility scooter for my husband who is a stroke victim, However Richard who sold the scooter to us was immediately understanding and assessed our needs with no pressure on us at all. when delivered Jason explained and made sure my husband was confident using it. He loves it and it is fun and sooooo useful. thank you all at mobility giant. Sandra Cocks”

Helpful Report

Posted 5 years ago

Hello Sandra, Thank you for taking the time to write your great 5 star review. It's great to hear that Richard put your mind at ease and made purchasing a scooter from us easy and pressure free. Thank you for choosing Mobility Giant and if we can be of any further help in the future then please do not hesitate to call us. Kind regards, William Mobility Giant

Posted 5 years ago

“Very helpful from order to delivery. Delivered today as arranged great condition and delivery agent Tyler p!easant and helpful. Would recommend to anyone. John.Crossley 29/7/19”

Helpful Report

Posted 5 years ago

Hello John, Thank you for taking the time to write your fantastic review. It's good to hear that you love your new scooter. We passed your kind words on to our driver Dan. Thank you, William Mobility Giant

Posted 5 years ago

“Delivery was on time and we were notified when they were close by - the driver un loaded and gave clearly understood instructions on the use of the scooter.”

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Posted 5 years ago

Hello Barbara, Thanks for taking the time to write your 5 star review. It's great to hear that you loved the delivery, we wish you all the best on your new scooter. Kind regards, William Mobility Giant

Posted 5 years ago

“Amazing service from start to finish. Larry, whom sold me the Invacare pro Comet, was very helpful, knowledgeable and talked me through everything. Thereafter I received updates frequently to let me know when my scooter would be delivered. Received last Friday by Jason whom contacted me beforehand to let me know delivery time. Scooter was in perfect condition and Jason talked me through all the workings. Extremely nice young man and also very patient with me. At 91, as you can imagine, he had to go over several things lol. I cannot fault this company. Amazing service from start to finish and pricing also brilliant. Thank you all so much.”

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Posted 5 years ago

Hi John, What a fantastic review, we really appreciate you taking the time to write it. It's so good to hear that you loved the service we provided from first call with Larry all the way through to delivery from our engineer Jason (we passed your kind words on to him). We wish you all the best on your new scooter. Thanks, William Mobility Giant

Posted 5 years ago

“A very pleasurable experience, communication brilliant, service second to none, I would recommend this company to anyone needing mobility thankyou so much”

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Posted 5 years ago

Hello, Thank you for the 5 star review. We love recommendations, so please send any friends or family our way and we promise they will be just as happy as you are :) Thanks, William Mobility Giant

Posted 5 years ago

“Excellent customer service. Tyler delivered the vehicle , contacted us and delivered within the time slot and was very helpful. Scooter as new .”

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Posted 6 years ago

Hi Mark, Thanks for the great 5 star review. It's awesome to hear that the scooter looked as new...thats down to our expert engineers ensuring nothing is missed out when preparing our scooters. We wish you all the best on your 'as new' scooter. Thanks William Mobility Giant

Posted 6 years ago

“Once it had arrived I was very pleased with my new scooter. And Tyler explained everything to me which made it more easier for me to understand I can’t wait to use it later on Thanks a lot for my scooter”

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Posted 6 years ago

Hi Roy, Thank you for your review, our guy Tyler is obsessed with making sure that our customers are happy and understand everything about their new scooter before he leaves. We wish you all the best and we will pass on your kind message to him. William Mobility Giant

Posted 6 years ago

“Absolutely love my scooter, the delivery was on time the gentleman that delivered it explained everything on how to use it he was very polite thankyou Tyler”

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Posted 6 years ago

Hello Rosaline, Thank you for the great 5 star review. I have passed your kind words onto our driver Tyler, he wishes you all the best on your new scooter. Many thanks, William Mobility Giant

Posted 6 years ago

“I purchased a Kymco Midi XLS Mobility scooter from Mobility Giant, 3 days before delivery I was contacted by William to say during testing they found a problem with the Electrics and it would not be available for delivery, he stated that it was my lucky day as I was upgraded to the Kymco Agility scooter with no extra cost to myself. I had a query about the scooter and spoke to Larry who instantly put my mind at rest. I had a call from Joe advising of delivery date and time. The scooter was delivered on the day and time advised. The delivery driver demonstrated the scooter and left me confident to use it. ( sorry I don't know the drivers name) I would like to thank William, Larry Joe and not forgetting the delivery driver for their professionalism and courtesy. I would definitely recommend Mobility Giant to anybody wanting a scooter. 10\10”

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Posted 6 years ago

Hello Barry, Thanks very much for your review. We were very happy to upgrade you free of charge to the Kymco Agility under the circumstances it was the least we could do. Myself, Larry and Joe all wish you the best on your new scooter and if we can be of any further assistance then do not hesitate to call. William Mobility Giant

Posted 6 years ago

“I can highly recommend Mobility Giant. I have purchased a TGA Supersport from them, it is immaculate, not a mark on it, even the delivery driver was amazed, he thought it was a brand new vehicle. It was delivered on the day I was told, even though I live in the Scottish Highlands. The delivery man was very careful and efficient at unpacking and unloading the vehicle. The whole process of purchase and delivery was very efficient and I am very very pleased with my Supersport.”

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Posted 6 years ago

Hello Pamela, Thanks for your review. So many people are shocked at the superb condition of our scooters and for that we have to give credit to our highly trained team of engineers...I have passed your kind words onto our engineering team. We all at Mobility Giant wish you the best on your new scooter. Thanks, William

Posted 6 years ago

“We were recommended MobilityGiant and have not looked back. Helped all the way via telephone call/order and advice given regarding choice of machine. We were directed towards a Vamos Galaxy 2 and really pleased. Delivery was on time, and everything explained thoroughly. Absolute bargain!”

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Posted 6 years ago

Hi Peter, It's always especially nice when someone gets recommended to us. I wish you all the best on your new Vanos Galaxy 2 and thanks for the great review. All the best, William Mobility Giant

Posted 6 years ago

Mobility Giant Ltd is rated 5.0 based on 583 reviews