The Mobility Compare Network is the UK's trusted comparison service since 2009. We save you time and money by connecting you to vetted mobility and health specialists.
“The information offered bore no relation to the item featured in the advert I responded to. I hunted for the item, was unable to find any info. Worse still, I have been bothered by phone calls from 2 firms whose adverts I was forced to pass through in my fruitless hunt for the pictured “stair- climber”. A total waste of time. The brochure I requested has not arrived; other brochures I offered to look at have also not come despite my giving postal details. A complete waste of advertising.”
Dear M. Garrat,
Thank you so much for taking the time to provide us with your feedback regarding your experience with Mobility Compare. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services.
We sincerely apologize for the inconvenience and frustration you encountered when the information provided had no relation to the item featured in the advert. We understand how frustrating it must have been to search for the stair-climber without finding any relevant information. Furthermore, we deeply regret any disturbance caused by the phone calls from the advertised firms that you were forced to go through. Your time is valuable, and we apologise for the waste of time this caused.
We are also sorry to hear that the brochure you requested, as well as other brochures you offered to look at, did not arrive despite providing your postal details. This lack of communication and inefficiency is simply unacceptable, and we deeply apologise for this oversight on our part.
Your feedback is incredibly valuable to us and we will share your feedback with the related providers to improve the over all services and experience.
“Salesman who visited was very polite but did not explain what could be done did not measure anything and did not give me a quotation as to the cost involved which is what I requested to put forward for a grant from the Occupatient Therapy he left as soon as I mentioned that because I have to have 3 Quotes and as I am 90 I aonly have my Pension so I will no longer wish to do any any Buisness with you”
Thank you so much for taking the time to let us know about your experience with Mobility Compare. We deeply apologize for the emails that have been sent and asked team to unsubscribe your information from the list.
Thank You
Mobility Compare Team
Thank you so much for your feedback, Bob. We appreciate you taking the time to let us know your experience. We apologize for any inconvenience. We take your constructive feedback seriously and our team will keep working on to improve the users experience on the website.
Thank you again for your valuable input.
“I was expecting a "Comparethemarket" type comparison website, but was only provided with the details for one insurance provider. Waste of time and misleading!”
Dear Brian,
Thank you for your feedback. We’re sorry to hear that you haven’t had a good experience using our website. We always strive to provide a good service to our users so we have passed this feedback onto the relevant team. We would also like to inform you that once you go through the form on the website, and provide your details you will receive a call back or brochure with all the relevant pricing details from a specialised provider. I hope this clarifies your concern.
Many thanks,
Mobility Compare
Dear Paul,
Thank you for your feedback. We’re sorry to hear that you haven’t had a good experience using our website. We always strive to provide a good service to our users so we have passed this feedback onto the relevant team.
Our platform provides a service to users who wish to compare mobility providers based on product type, starting price, functionality and other points. We only ever pass your information to carefully chosen partners who may call to discuss your needs and give you a competitive quote.
Many thanks,
Mobility Compare
Hi Brenda,
We’re sorry to hear that you haven’t had a good experience using our website. We always strive to provide a good service to our users so we have passed this feedback onto the relevant team. We only ever pass your information to carefully chosen partners who may call to discuss your needs and give you a competitive quote.
If you wish to have your details removed from our database, please email us at contact@mobilitycompare.co.uk and we’ll do this right away.
Many thanks,
Mobility Compare
“I am looking for suppliers of specific aids … the companies recommended don’t supply what I need … I wasted a fair amount of time scrutinising a number of sites who specialise in anything except what I need”
Dear Sir/Madam,
Thank you for your feedback. We’re sorry to hear that you haven’t had a good experience and your feedback will be passed on to the relevant team. Regarding the specific aids can you please give us some more information and we can try to help you find them. You could call us on: 0800 048 5714 or email: contact@mobilitycompare.co.uk so we can look into this for you.
Kind Regards,
Mobility Compare
“Adjustable beds called me on the hour every hour for days , i blocked their number as it was exhausting ,they then left blank messages ,and called from other numbers which i blocked , i called and requested to talk to a manager to explain the calls were exsessive and harassing to be told there were no managers ! , i went onto the website and emailed .. twice for them to stop , i work all day and in and out of meetings and plus have been waiting on an important call from a hospital so when i see my phone call i anticipated the important call ! Even when i do find the time to discus what i need i will never buy from adjustable beds due to the harassing sales calls 9 calls in one day !! ... all it would of took was a simple message ,leave name and number and i would of called back when convenient. This company made me so angrey, set off my aniexty and really need to stop calling people in this way .”
Dear Sarah,
Thank you for your feedback. We’re sorry to hear that you haven’t had a good experience using our website. We always strive to provide a good service to our users so we have passed this feedback on to the relevant team. If you email us at contact@mobilitycompare.co.uk we will remove your name from our database immediately.
Many thanks,
Mobility Compare
“The person that came wasn't happy that he had nothing to sit on I didn't have anything either to sit on as I have no furniture he also kept asking me to repeat myself and insisted I'd let my dog meet him my dog was in another room I was in pain and was glad once he left
Lost a customer”
Dear Roxanne,
Thank you for your feedback. We’re sorry to hear that you haven’t had a good experience and your feedback will be passed on to the relevant team. For us to look into this more please can you call us on 0800 048 5714 or email: contact@mobilitycompare.co.uk.
Kind Regards,
Mobility Compare
Dear Lesley,
Thank you for your feedback. We’re sorry to hear that you haven’t had a good experience using our website. We always strive to provide a good service to our users so we have passed this feedback onto the relevant team. We would also like to inform you that once you go through the form on the website, and provide your details you will receive a callback or brochure with all the relevant pricing details. I hope this clarifies your concern.
Many thanks,
Mobility Compare
Dear Sir,
Thank you for your feedback. We’re sorry to hear that you haven’t had a good experience using our website. We always strive to provide a good service to our users so we have passed this feedback onto the relevant team. We would also like to inform you that once you go through the form on the website, and provide your details you will receive a callback or brochure with all the relevant product information and pricing details. I hope this clarifies your concern.
Many thanks,
Mobility Compare
“Wwhat i find most disappointing is the company's that you promote do NOT include a price list with there brochure, whilst i understand that products are taylor made but there is always a base price. This practice of having a salesperson camp in your home where theres an expectation is of a sale with a predominantly vulnerable person. All I wanted was a basic price for a basic product. The alternative is to have Two or Tree sales reps in the same room at the same time”
Dear Paul,
Thank you for your feedback. We're sorry to hear that you haven't had a good experience using our website. We always strive to provide a good service to our users so we have passed this feedback onto the relevant team. If you would like us to remove your name from our database, please can you email us at contact@mobilitycompare.co.uk.
Many thanks,
Mobility Compare
“I always give false address as they say we will let you now, a dealer near you but then they want contact and personal information why can't they just give me prices online”
Dear John,
Thank you for your feedback. We’re sorry to hear that you haven’t had a good experience using our website. We always strive to provide a good service to our users so we have passed this feedback onto the relevant team. We would also like to inform you that once you go through the form on the website, and provide your details you will receive a callback or brochure with all the relevant pricing details from a specialist provider.
Many thanks,
Mobility Compare
Hello,
You must have opted in to receive notifications from us. But there is a simple way to remove them. Please follow the below guidance, as this can not be done from our end:
https://www.youtube.com/watch?v=k8YIvaLPYng
Many thanks
