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“Difficult to navigate, And everything has to be a telephone call. I dont want to be harassed by phone calls I want the information to look at before I call the companies myself. Puts me off totally”
“Having read several statements by differing suppliers there are two main issues which are often not given.
Firstly, some do not give price indications and rely on making a visit to demonstrate and then talk people into making rash decisions - they are invariably too high.
Secondly, few give any indication of where they are manufactured and even appear to avoid any such information.
When looking for such items the purchaser needs this information together with general matters such as fabric and ease of moving it around.”
“I have a wonderful experience in the name of Donald from the Galashiels shop who has been so, so helpful. My husband was taken into a nursing home with dementia and it has been very stressful for us all. Donald has been very kind to us all and I can't express our gratitude enough. When your down and worried a kind word makes a difference. The chair is wonderful!!
Thank you, Eileen Smith”
“After a serious accident the day before a family trip to London I called the 24 hr help line, needing a wheel chair with leg support. The booking was handled quickly over the phone, with the chair delivered to the hotel first thing in the morning the following day, with text confirmation that it had been dropped off. The chair was perfect and I couldn’t of managed without it. The chair was then left at the hotel and picked up today.
Simple, good communication and good product. Many thanks”
