Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.89

“Order placed in October 2021…. Still not received my full order. No refund offered and now you can’t even buy the items on their website. Shocking customer service. I want a refund or I’ll take you to court!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“AVOID AT ALL COSTS. Shocking. Ordered mid Nov for Christmas. Still waiting. Lost count of emails I've sent. Now requested a refund.”

Helpful Report

Posted 2 years ago

“Our Ginger Jar Saga. Took ages to come and when it arrived it looks like its been painted by children. Sent 6 messages to try and arrange the recollection of the jar so I can get my refund and its radio silence. Don't shop with them as its hit and miss as to the quality you will get.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Placed an order from the sale on January 3rd, no details posted yet about the delivery so have contacted them several times via email and on instagram and had no response.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Awful company to deal with Damaged item delivered before Xmas and still trying to get a refund. No one every responds”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“1 star is to generous for this company !! I ordered my items over 2 weeks ago & still no sign of delivery or any response to my 4 emails.. Telephone number is invalid.. Unfortunately I found this awful company on Instagram.. Looking at the reviews it's time to name & shame this company on social media Instagram, Facebook & twitter”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“One word THIEFS!!!.Ordered 18th October so items would be here plenty time for Xmas.(22) emails Iv sent chasing them up.Still have no order.DO NOTBUY A THING!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Ordered something 12.12.21 still not received expected delivery showed as 22.12.21 no communication other than its coming next week that was 3 weeks ago now I want a refund no response to my request do not order from them”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Still waiting for replacement stools from December as the ones sent was damaged. Poor Communication not replying to emails, took things further today to reclaim my money. This is a shame as items I previously have purchased have been lovely”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Received my spice jar it was broken l emailed the company and they ask be throw the broken jar which l have done they said will replace and this has been since December now l have paid for a item and l have nothing l have emailed but getting no response. Don’t know what else to do There’s no phone number for the company. Read reviews before you order anything from this place.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“No communication on the update of order. Emailed for an update. No reply. Have now tried to cancel order. See if I get a response/refund. Wish I had read the reviews.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Bad experience, I will never use them again. Bon Bon jar had defects, was told it would be replaced. Yes they replaced it and guess what, that too has defects. There Customer service is something they need to work on. I would like to know why they don’t have a contact number!!!! Maybe trading standards should be involved.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“I ordered 2 items worth over £80 back in November 2021 on their Black Friday sales and surprise surprise just like the other reviews I am yet to receive my order. I have constantly emailed their team and only got one lame response to be patient after over a month of waiting. I even sent them a DM on their Instagram since they have also restricted their comment section. I am still waiting for my order and nobody is responding to my emails or DM and no refund either. PLEASE DO NOT BUY FROM THEM THEY ARE ABSOLUTELY USELESS AND A SCAM!!!!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Not even worth 1 star. they are a scam company who take peoples money! Doing my honest review again, because I’ve noticed this company has had it removed?! I wish I would of read the reviews of this company before I bought 😔 still waiting for a chair that stated on their website would be delivered within 10 days. 4 weeks on, it still hasn’t arrived. Customer service is really bad. I have now been told the chair I paid for isn’t even in their stock and they are waiting for it from their supplier?!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Do not order from Sabby, scamming company. Ordered large mirror in November delivery was promised within 7 days I still did not received my mirror or money back. Email exchange with Customer Service was poor they hardly replayed and with a bunch of lies like...you will get a replacement or is on the way you get it by the end of the week.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“I reluctantly even score Shabby Store one star!!! Shocking customer care, or should I say total lack!!! I am STILL waiting for my goods ordered and paid in full on 28 November!! On the few emails from them, they keep saying it’s being dispatched in next couple of days!!! That’s now 6 weeks!! Christmas presents ruined!! Also on a separate order, I’ve also been chasing as the 3 mirrors I ordered actually fell apart in my hand when taken out of bubble wrap!! That was 19 Dec, and they have yet to reply to my 8 emails with pics asking for help!!!!…..this company needs to be taken to account!! PLEASE DO NOT WASTE YOUR HARD EARNED MONEY WITH THEM!!!!! A previous loyal customer!!! NOT ANY MORE!!!!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Wish I’d read the reviews before I ordered!! Found this site on Instagram placed my order beginning of December, still waiting like everyone else, sent emails…. No reply, it definitely has the correct name SHABBY SERVICE!!!!!”

Helpful Report

Posted 2 years ago

“Item ordered 5th Dec told would be delivered by 15th Dec, still not received. Requested a refund and got told they would issue credit note! Not received any reply to emails. Still not had delivery or refund - Daylight robbery shop elsewhere !”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Placed an order on the 6th December. Item still not received or dispatched. Sent 3 emails chasing. Was told it would arrive before Xmas guess what it didn’t and still hasn’t. AVOID”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“I placed an order from this store in November. Money has been taken from my account and still not received any goods and 1 email response advising goods would be dispatched however did not receive anything and no further communication which I find really poor service, will take further.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shabby. Reviews