Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.89

“Came damaged. Poor customer service.”

Helpful Report

Posted 2 weeks ago

“I have emailed them several times regarding my order that I placed weeks ago no response worried that this company may not be legit”

Helpful Report

Posted 10 months ago

“Broken glass on arrival. Seems very odd to send 8 glasses wrapped separately in bubble wrap (2 sets of 4) when they could have been put in boxes and properly packaged. Was dangerous to open with broken glass everywhere.”

Helpful Report

Posted 1 year ago

“1st order v.disappointed. Received poor quality damaged product but the most disappointing part was the appalling customer service I received afterwards. Grey Agate coasters have deep scratches, sharp edges you could cut your hand on, chips all around the edges and several are green and pink. All I was continuously told was the item is ‘correct’ when I am holding damaged product in my hand! I’m sorry but chipped, scratched and sharp product is not ‘correct’ nor is completely the wrong colour unique. It is poor quality control. I would avoid this company at all costs on the basis that are not prepared to accept responsibility for shipping clearly damaged product. Awful customer experience.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. I have emailed you asking for a day for the item to be collected but we are yet to receive confirmation. If you can please respond to my email, I can get this resolved for you. Kind Regards, Benjamin Shabby

Posted 1 year ago

“Well i can see people are saying good about receiving their products! Ive been waiting for mine since dec 2021 and have been at a loss of £249. Please can someone from the team reply to my emails and refund my money. Thanks”

Helpful Report

Posted 1 year ago

Good Morning, Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they went into administration and the company has been purchased by The Rug Seller. As mentioned in my emails to you, we purchased the website and social media accounts from the administrators to expand on the products we offer to our customers and to integrate our systems into the shabby website so we can take the site forward in a more professional manner. We have started trading and hoping to make better connections with customers. When we have purchased the business, we have purchased the stock, access to the site and customer service inbox. As we now use our systems, we do not have any details of any previous orders, order details or addresses etc. As the company went into administration and we have purchased the website and social media accounts from the administrators to continue trading, we have not inherited any previous orders or liabilities, therefore there is no connection with any refunds or funds owing. You would need to contact your bank as you have purchased from Luxury Home Furniture Ltd not from ourselves. I completely understand your frustration and annoyance with this. I would advise in the first instance for you to contact your bank in the first instance and make them aware of the administration. They may be able to assist with retrieving the funds back and advise on the best process. Alternatively, you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused and hope you can get this resolved with your bank. Kind Regards, Benjamin Shabby.co.uk

Posted 1 year ago

“I ordered an item at the beginning of November last year , only the base of the sculpture arrived . 3 months of emails …..” yes it’ll be sent out” x more than 20 emails of the same conversation . Then eventually I was ignored like many others . Worst customer experience ever l! I was lucky to get my money back eventually through my credit card chargeback but that was a rigmarole for a simple purchase that should have been a smooth transaction , I now find the new owners are challenging the chargeback ….unbelievable. I have all the proof and photos . Take on a new company deal with the debt or pass it to the administrator.Will never look at this site again. A broken table arrived the year before . I should have known to avoid then!”

Helpful Report

Posted 1 year ago

Good Morning, Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they went into administration and the company has been purchased by The Rug Seller. We purchased the website and social media accounts from the administrators to expand on the products we offer to our customers and to integrate our systems into the shabby website so we can take the site forward in a more professional manner. We have started trading and hoping to make better connections with customers. When we have purchased the business, we have purchased the stock, access to the site and customer service inbox. As we now use our systems, we do not have any details of any previous orders, order details or address etc. As the company went into administration and we have purchased the website and social media accounts from the administrators to continue trading, we have not inherited any previous orders or liabilities, therefore there is no connection with any refunds or funds owing and you would need to contact your bank as you have purchased from Luxury Home Furniture Ltd not from ourselves. I completely understand your frustration and annoyance with this. I would advise in the first instance for you to contact your bank in the first instance and make them aware of the administration. They may be able to assist with retrieving the funds back and advise on the best process. Alternatively, you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused and hope you can get this resolved with your bank. Kind Regards, Benjamin Shabby.co.uk

Posted 1 year ago

“WARNING please do not order from this company.I ordered back in December a coffee table etc costing £250+ . I had the same response as some of those who have recently put a review . If Shabby knew they were going into administration why where they still taking orders end of Demember for them to say it will be arriving shortly, will get back to you, and then eventually we have gone into Administration. Stay away they will take your money and you will not get anything.”

Helpful Report

Posted 1 year ago

Good Morning, Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they went into administration and the company has been purchased by The Rug Seller. We purchased the website and social media accounts from the administrators to expand on the products we offer to our customers and to integrate our systems into the shabby website so we can take the site forward in a more professional manner. We have started trading and hoping to make better connections with customers. When we have purchased the business, we have purchased the stock, access to the site and customer service inbox. As we now use our systems, we do not have any details of any previous orders, order details or address etc. As the company went into administration and we have purchased the website and social media accounts from the administrators to continue trading, we have not inherited any previous orders or liabilities, therefore there is no connection with any refunds or funds owing and you would need to contact your bank as you have purchased from Luxury Home Furniture Ltd not from ourselves. I completely understand your frustration and annoyance with this. I would advise in the first instance for you to contact your bank in the first instance and make them aware of the administration. They may be able to assist with retrieving the funds back and advise on the best process. Alternatively, you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused and hope you can get this resolved with your bank. Kind Regards, Benjamin Shabby.co.uk

Posted 1 year ago

“Absolutely shocking store. I ordered an item back in November last year which was to be a Christmas gift. The item has not arrived. I emailed them several times but only received an automated response telling me my order was being processed. Please don't throw your money away by ordering anything from this company.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Ordered goods back in November, turned up broken, keep emailing for a refund, all they keep saying is they’ll get back to me but it’s March now & still no reply!! How can I get a refund, I’m so angry now!!”

Helpful Report

Posted 2 years ago

Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.

Posted 2 years ago

“Awful service please stay away from these thieves, bought goods worth £100 Black Friday no delivery what so ever how evil, wasted my time emailing, all they keep saying will get back to you nonsense”

Helpful Report

Posted 2 years ago

Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.

Posted 2 years ago

“I am very disappointed in this company I have spent 350 pounds on goods that I have not received I have email them numerous times I did get response from a lady Names Marjorie but I had nothing since but an automated email saying someone will get back to me 72 hours This has been going on since the beginning of December 2021 I very disappointed in the way they are Dealing with this I am going to keep trying to get the goods I paid form or a refund I will speak or email my solicitor to see how I can escalate Good luck to anybody the orders from this very shabby shabby chic online store :(”

Helpful Report

Posted 2 years ago

Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.

Posted 2 years ago

“Ordered a small table on the 28th Dec and paid £92.00 including delivery and has not been delivered. Have sent loads of emails with a member of staff will contact in 72 hrs. STILL WAITING I WOULD LIKE A REFUND ASAP”

Helpful Report

Posted 2 years ago

Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.

Posted 2 years ago

“Ordered & payed for items in Dec 2021 & have not received any of my items or refund which I requested. Ignored all my emails & telephone number no longer exists.. Thief's don't buy from this company.”

Helpful Report

Posted 2 years ago

Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.

Posted 2 years ago

“If I could rate 0 stars I would. I think she level is service I have been shown is absolutely shocking. I ordered x3 mirror wall art back in NOVEMBER 2021, but only received x2 mirror wall art. I have emailed numerous of times and was told that the remaining part of my ordered had been shipped, it’s now March and I’ve had no update, no deliver confirmation, no delivery date. I haven’t been offered to be compensated in anyway shape or form. This was a Christmas present brought that is now extremely over due! Absolutely disgusting. Is it even on its way? Are you even trying to resolve the issue? Are you even bothered? I will NEVER order from here again.”

Helpful Report

Posted 2 years ago

Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.

Posted 2 years ago

“Luxury Home Furniture Ltd trading as Shabby Store (UK) when into administration 2nd Feb 2022 (google Yorkshire Post & Telegraph & Argus) for full info. Their website no longer exists.”

Helpful Report

Posted 2 years ago

Good Morning, Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused.

Posted 2 years ago

“Absolutely disgusting customer service what has happened to the website. Ordered 5 items from this store they all were faulty and defective wanted a replacement or refund however they agreed to replace the items after Christmas. It is 1st of March today haven’t heard anything from them yet.Now I am convinced I am scammed. I am very afraid to do online shopping nowadays great disappointment I don’t recommend anyone to get anything from this store. Doesn’t deserve even 1 star”

Helpful Report

Posted 2 years ago

Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.

Posted 2 years ago

“Similar to everyone else! I ordered two ginger jars, two separate orders, both months ago. Nothing has turned up, website has disappeared and no contact from them despite me emailing and insta messaging. We have all been scammed clearly? Do we take legal action? I will be taking this up with my bank.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Absolutely fuming. Doesn’t even deserve 1 star. Shocking customer services spent £150 in November and heard nothing. I hope these people are living a miserable life and are in debt upto their eyeballs.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Item ordered on 26th dec nothing arrived no reply to email disgusting place”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Ordered items back in December. Haven’t received any of the items . I have Sent many emails asking where my items are. I’ve not had a single reply to any of my emails. Contacted them about 10 times now, with no response. Just an automated email reply. Their website is also closed for maintenance and there’s no record of them anywhere anymore. It’s been two months now and I’ve got no other way of contacting them and it doesn’t look like I’m getting my products. I’m so annoyed and disgusted how a company can take money off people, with no intention of sending out products.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shabby. Reviews