Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

“AVOID! Terrible experience. This has been the worst online purchasing experience I have ever encountered. I placed an order for an item on 2nd August, with an expected delivery time of 6 days. After numerous emails and contacts, the wrong item was finally delivered to my house on 14th August. I was then informed that the correct item would be sent, but now, after all this, your company claims the item is no longer available. To add to the inconvenience, I am now expected to deal with the hassle of arranging for the collection of the wrong item. This situation is absolutely unacceptable.”

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Posted 3 months ago

“Came damaged. Poor customer service.”

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Posted 8 months ago

“I have emailed them several times regarding my order that I placed weeks ago no response worried that this company may not be legit”

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Posted 1 year ago

“I bought the large ginger jar and it is absolutely stunning, it also arrived in very quick time . Very happy customer”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk

Posted 1 year ago

“I ordered an oak desk. Delivery was very quick and satisfactory. However this may be the worst product I’ve had to assemble. The pre marked holes for the drawer runners didn’t align so the drawers didn’t fit. I then had to try and measure it all out for myself and create new holes, even then the drawers still don’t fully align. There is also a slight chip on one corner of the desk. Once assemble, it is a lovely desk and great space on the surface and in the drawers. It could easily have been a 5 star review without these issues.”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. Apologies to hear of any issues with assembly. I can see you have not previously contacted customer services prior to this, so I have emailed you to follow up. Kind Regards, Benjamin Shabby.co.uk

Posted 1 year ago

“Broken glass on arrival. Seems very odd to send 8 glasses wrapped separately in bubble wrap (2 sets of 4) when they could have been put in boxes and properly packaged. Was dangerous to open with broken glass everywhere.”

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Posted 1 year ago

“Beautiful mirrors, good quality. Just what I was looking for.”

Shabby. 5 star review on 11th January 2023

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 1 year ago

“Love this site bought mismanagement xervice”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 1 year ago

“I am very happy with my dressing table stool, it looks great and is very well made. I have been been very happy with the service, I have been kept up to date with the progress of my order all the way through and I didn’t have to wait long for delivery.”

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Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 1 year ago

“First time l have used shabby but impressed with the service arrived really quick and was kept informed on delivery time and delivered by a very pleasant man would use again”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 1 year ago

“Lovely chairs, slightly darker in colour than on website but still very good quality. Had a few issues with delivery but Benjamin from the shabby team sorted this out quickly and I am happy with my order.”

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Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 1 year ago

“Dressing table stool is beautiful and classy. Adding room definition. Very good customer service too”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk

Posted 1 year ago

“Not used the throws yet waiting for the dog to go to its owner before we put them on. He's a visitor 5 days a week.”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 1 year ago

“Love my 2 boxes arrived today. Delivered on time as promised.”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 2 years ago

“Very good quick response an delivery will use again”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 2 years ago

“i ordered 2 bar stools and they arrived 2 days later .. they were east to put together and look great in my new home .. very happy 😊”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 2 years ago

“Very satisfied from start to finish. Process was so easy. All enquries were dealt with promptly. Delivery was also excellent. Ordered Thursday arrived Tuesday. Oh and very pleased with my new chaise longe. Certainly recommend Shabby.”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 2 years ago

“Very happy with my purchase. Definitely I'll use next time .”

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Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 2 years ago

“I received the gold Halina table today. Unfortunately, as previously emailed to you, the dimensions of the table were not as stated in the description. The height and depth of the table were different. Accordingly, I have asked for a refund as the actual size is not suitable for my lounge. I would be grateful if the table could therefore be returned to you at your expense please.”

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Posted 2 years ago

Good Morning, Thank you for your review. This is being dealt with through email and being resolved! Anything else I can help with, please let us know by replying to my email. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“I really love my chairs, and they arrived in 2 days , although 2 of them had little rips in them but I think that's down to the courier as both boxes were battered to bits, spoke to the company and they are replacing them next week, great customer service thank you Benjamin”

Shabby. 5 star review on 25th November 2022

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shabby. Reviews