Shabby. Reviews

3.9 Rating 1,133 Reviews
72 %
of reviewers recommend Shabby.
3.9
Based on 1,133 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
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About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 10th March 2021
Michelle Williams
Shabby. 5 star review on 28th February 2021
Karen Russell
Shabby. 5 star review on 7th February 2021
Sarah-Jane
Shabby. 5 star review on 15th January 2021
Carlito P
Shabby. 5 star review on 9th December 2020
Lucy
Shabby. 4 star review on 25th October 2020
Anna F
Shabby. 5 star review on 15th October 2020
Lauren Cunningham
60
Anonymous
Anonymous  // 01/01/2019
Well i can see people are saying good about receiving their products! Ive been waiting for mine since dec 2021 and have been at a loss of £249. Please can someone from the team reply to my emails and refund my money. Thanks
Helpful Report
Posted 1 day ago
Good Morning, Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they went into administration and the company has been purchased by The Rug Seller. As mentioned in my emails to you, we purchased the website and social media accounts from the administrators to expand on the products we offer to our customers and to integrate our systems into the shabby website so we can take the site forward in a more professional manner. We have started trading and hoping to make better connections with customers. When we have purchased the business, we have purchased the stock, access to the site and customer service inbox. As we now use our systems, we do not have any details of any previous orders, order details or addresses etc. As the company went into administration and we have purchased the website and social media accounts from the administrators to continue trading, we have not inherited any previous orders or liabilities, therefore there is no connection with any refunds or funds owing. You would need to contact your bank as you have purchased from Luxury Home Furniture Ltd not from ourselves. I completely understand your frustration and annoyance with this. I would advise in the first instance for you to contact your bank in the first instance and make them aware of the administration. They may be able to assist with retrieving the funds back and advise on the best process. Alternatively, you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused and hope you can get this resolved with your bank. Kind Regards, Benjamin Shabby.co.uk
Posted 1 day ago
Love my new side table! Quick delivery. Will be buying from them again
Helpful Report
Posted 1 week ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk
Posted 1 week ago
Lovely product and a great price. Just right for our needs.
Helpful Report
Posted 1 week ago
Good Afternoon Jerry, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk
Posted 1 week ago
Brought a 6.2L Biscotti jar, was a bit dubious at first with previous reviews but the new company seems to be running everything well. Parcel was received the following day, and was the cheapest I could find the product.
Helpful Report
Posted 1 week ago
Good Afternoon Simon, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk
Posted 1 week ago
Ordered a Decanter 2 days ago and received it today. Quality item and great delivery. Was worried about ordering when reading all the reviews but don’t be put off as I took the risk and I’m glad I did.
Helpful Report
Posted 1 week ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk
Posted 1 week ago
I ordered an item at the beginning of November last year , only the base of the sculpture arrived . 3 months of emails …..” yes it’ll be sent out” x more than 20 emails of the same conversation . Then eventually I was ignored like many others . Worst customer experience ever l! I was lucky to get my money back eventually through my credit card chargeback but that was a rigmarole for a simple purchase that should have been a smooth transaction , I now find the new owners are challenging the chargeback ….unbelievable. I have all the proof and photos . Take on a new company deal with the debt or pass it to the administrator.Will never look at this site again. A broken table arrived the year before . I should have known to avoid then!
Helpful Report
Posted 2 weeks ago
Good Morning, Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they went into administration and the company has been purchased by The Rug Seller. We purchased the website and social media accounts from the administrators to expand on the products we offer to our customers and to integrate our systems into the shabby website so we can take the site forward in a more professional manner. We have started trading and hoping to make better connections with customers. When we have purchased the business, we have purchased the stock, access to the site and customer service inbox. As we now use our systems, we do not have any details of any previous orders, order details or address etc. As the company went into administration and we have purchased the website and social media accounts from the administrators to continue trading, we have not inherited any previous orders or liabilities, therefore there is no connection with any refunds or funds owing and you would need to contact your bank as you have purchased from Luxury Home Furniture Ltd not from ourselves. I completely understand your frustration and annoyance with this. I would advise in the first instance for you to contact your bank in the first instance and make them aware of the administration. They may be able to assist with retrieving the funds back and advise on the best process. Alternatively, you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused and hope you can get this resolved with your bank. Kind Regards, Benjamin Shabby.co.uk
Posted 1 week ago
WARNING please do not order from this company.I ordered back in December a coffee table etc costing £250+ . I had the same response as some of those who have recently put a review . If Shabby knew they were going into administration why where they still taking orders end of Demember for them to say it will be arriving shortly, will get back to you, and then eventually we have gone into Administration. Stay away they will take your money and you will not get anything.
Helpful Report
Posted 2 weeks ago
Good Morning, Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they went into administration and the company has been purchased by The Rug Seller. We purchased the website and social media accounts from the administrators to expand on the products we offer to our customers and to integrate our systems into the shabby website so we can take the site forward in a more professional manner. We have started trading and hoping to make better connections with customers. When we have purchased the business, we have purchased the stock, access to the site and customer service inbox. As we now use our systems, we do not have any details of any previous orders, order details or address etc. As the company went into administration and we have purchased the website and social media accounts from the administrators to continue trading, we have not inherited any previous orders or liabilities, therefore there is no connection with any refunds or funds owing and you would need to contact your bank as you have purchased from Luxury Home Furniture Ltd not from ourselves. I completely understand your frustration and annoyance with this. I would advise in the first instance for you to contact your bank in the first instance and make them aware of the administration. They may be able to assist with retrieving the funds back and advise on the best process. Alternatively, you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused and hope you can get this resolved with your bank. Kind Regards, Benjamin Shabby.co.uk
Posted 1 week ago
Love my clock and didn’t take long to deliver at all!! will be getting more stuff deffo 😄
Helpful Report
Posted 3 weeks ago
Good Afternoon, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk
Posted 3 weeks ago
I was a previous customer of shabby so I was reluctant to order again due to not ideal service. However I noticed they were under new management and as they still stocked a throw I liked, I took a chance. I’m glad I did. The service was both personal and impeccable and my items received promptly. Would definitely not hesitate to use again. Thanks
Helpful Report
Posted 1 month ago
Good Afternoon Mel, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! As mentioned in our emails, anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk
Posted 1 month ago
Absolutely shocking store. I ordered an item back in November last year which was to be a Christmas gift. The item has not arrived. I emailed them several times but only received an automated response telling me my order was being processed. Please don't throw your money away by ordering anything from this company.
Helpful Report
Posted 1 month ago
Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk
Posted 1 month ago
Ordered goods back in November, turned up broken, keep emailing for a refund, all they keep saying is they’ll get back to me but it’s March now & still no reply!! How can I get a refund, I’m so angry now!!
Helpful Report
Posted 2 months ago
Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Posted 2 months ago
always liked this shop sad that it closed due to covid - hopefully someone will pick it up and get it going again
Helpful Report
Posted 2 months ago
Hi Brenda, Regrettably they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Please keep an eye out for the re-launch of the Shabby website and we look forward to building relationships with our customers.
Posted 2 months ago
Awful service please stay away from these thieves, bought goods worth £100 Black Friday no delivery what so ever how evil, wasted my time emailing, all they keep saying will get back to you nonsense
Helpful Report
Posted 2 months ago
Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Posted 2 months ago
I am very disappointed in this company I have spent 350 pounds on goods that I have not received I have email them numerous times I did get response from a lady Names Marjorie but I had nothing since but an automated email saying someone will get back to me 72 hours This has been going on since the beginning of December 2021 I very disappointed in the way they are Dealing with this I am going to keep trying to get the goods I paid form or a refund I will speak or email my solicitor to see how I can escalate Good luck to anybody the orders from this very shabby shabby chic online store :(
Helpful Report
Posted 2 months ago
Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Posted 2 months ago
Ordered a small table on the 28th Dec and paid £92.00 including delivery and has not been delivered. Have sent loads of emails with a member of staff will contact in 72 hrs. STILL WAITING I WOULD LIKE A REFUND ASAP
Helpful Report
Posted 2 months ago
Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Posted 2 months ago
Ordered & payed for items in Dec 2021 & have not received any of my items or refund which I requested. Ignored all my emails & telephone number no longer exists.. Thief's don't buy from this company.
Helpful Report
Posted 2 months ago
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.
Posted 2 months ago
If I could rate 0 stars I would. I think she level is service I have been shown is absolutely shocking. I ordered x3 mirror wall art back in NOVEMBER 2021, but only received x2 mirror wall art. I have emailed numerous of times and was told that the remaining part of my ordered had been shipped, it’s now March and I’ve had no update, no deliver confirmation, no delivery date. I haven’t been offered to be compensated in anyway shape or form. This was a Christmas present brought that is now extremely over due! Absolutely disgusting. Is it even on its way? Are you even trying to resolve the issue? Are you even bothered? I will NEVER order from here again.
Helpful Report
Posted 2 months ago
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.
Posted 2 months ago
Luxury Home Furniture Ltd trading as Shabby Store (UK) when into administration 2nd Feb 2022 (google Yorkshire Post & Telegraph & Argus) for full info. Their website no longer exists.
Helpful Report
Posted 2 months ago
Good Morning, Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused.
Posted 1 month ago
Absolutely disgusting customer service what has happened to the website. Ordered 5 items from this store they all were faulty and defective wanted a replacement or refund however they agreed to replace the items after Christmas. It is 1st of March today haven’t heard anything from them yet.Now I am convinced I am scammed. I am very afraid to do online shopping nowadays great disappointment I don’t recommend anyone to get anything from this store. Doesn’t deserve even 1 star
Helpful Report
Posted 2 months ago
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.
Posted 2 months ago
What had happened to shabby I absolutely loved this shop having shopped lots of times, are they coming back?!
Helpful Report
Posted 2 months ago
Hi Vikki, Regrettably they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Please keep an eye out for the re-launch of the Shabby website and we look forward to building relationships with our customers.
Posted 2 months ago
Shabby. is rated 3.88 based on 1,133 reviews