minimodelshop.com Reviews

Name: minimodelshop.com
Address: 11 Riverside, Sir Thomas Longley Road, Strood, 11 Riverside, Sir Thomas Longley Road, Strood, Kent
Rating: 4.83

4.8 Rating 1,182 Reviews

96 %

of reviewers recommend minimodelshop.com

4.8

Based on 1,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

minimodelshop.com 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“I didn’t ask for model to be wrapped, but you wrapped it and charged me £4!!!”

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Posted 1 day ago

Thank you for your review of Minimodelshop. You had made contact to advise that you had not asked for gift wrap. We explained to you that it is not possible for us to add items to customer's baskets and charge your card - we do not have any control over what is added to the basket and we do not have access to card payment details, these are processed securely by our card handler; Stripe. The only explanation for this is that you had accidentally added the gift wrap to your basket and not removed it before you checked out and paid for your order. The items and prices would have been clearly displayed in the basket and at checkout. We cannot accept responsibility for any items that have been added to orders "accidentally".

Posted 14 hours ago

“Everything was perfect, the delivery was on time and in good condition.”

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Posted 4 days ago

“Really good quality! Got this as a present for my boyfriend and he loved it. The only thing that could have been better was the number plate as it had to be cut to size by us and was a bit flimsy but other than that the car was amazing and a really good price!”

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Posted 5 days ago

“Fast service. Well priced.”

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Posted 6 days ago

“Fast and value for money”

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Posted 6 days ago

“My grandson is very happy”

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Posted 1 week ago

“Excellent product and very fast delivery , will be using this model shop again . Thank you .”

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Posted 1 week ago

“Prompt delivery of this beautifully detailed mini model of a Ferrari F12berlinetta. A friend is soon to be 50 and his dream car is a red Ferrari. So it will be going on the top of his red birthday cake half draped with large racing flag. Then he gets to keep the car afterwards. The doors and bonnet are openable. Arrived perfect including the box and packaging it came in. The price was worth the quality of the car.”

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Posted 1 week ago

“Very disappointed that the name I requested on the number plate has not been displayed. Due to this fact I have now not given the item as a birthday gift to which it was intended and has been a complete waste of money. I even called to ensure that my order was being made as I requested. Please can someone help resolve the issue. Thank you”

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Posted 1 week ago

We thank you for taking the time to leave a review although we are disappointed that your shopping experience was not a positive one. We have contacted you direct by phone and by email to explain that we did have an issue with the website at the time you placed your order. Number plate details were not coming through with Gift Wrap orders. We were contacting every customer to ask whether they would like a plate added to the order. We are sorry if this did not happen. We are more than happy to send the number plates to you now and have asked this question in our direct contact to you. We have now managed to resolve the issue with the number plates + gift wrap feature.

Posted 1 week ago

“Just what we ordered ,good delvery time ,well packed. Unfortunetly had to wait for sticker number plate”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We did make contact with you on more than one occasion to explain that your request for a number plate had not come through with your order - we asked you what plate you would like to add to the order. You reply explained that you would like the order sent with or without the plate as you needed it urgently to give as a gift. As you did not explain what plate you wanted to add, we sent the gift urgently without a number plate as this is what you had requested. As soon as you had received the model, you said that you would still ike the plate and you then gave us details of what that plate should be and we sent the plate to you immediately. We hope you can understand that this was a technical issue we had at the time and we did make contact with you more than once to request the missing details.

Posted 1 week ago

“I asked for a private plate to be put on the car, but somehow is missing”

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Posted 1 week ago

“A lovely little model bike, well made with amazing attention to detail. The customer service from the company is outstanding. I had an issue with my order and a lovely lady called me to advise before I even realised there was an issue. Issue sorted and helped me get my order earlier as I required it by a specific date. Really happy with my purchase and would 100% recommend this company to anyone looking for quality items. Thank you!! You made my partners birthday :)”

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Posted 1 week ago

“Extremely happy. Super fast delivery and well packaged quality item. Highly recommend”

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Posted 2 weeks ago

“Great service. They were communicative, polite and very quick with delivery.”

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Posted 2 weeks ago

“Absolutely perfect. Couldn't be better. Ducati”

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Posted 2 weeks ago

“I was pleased with the purchase. However, the product was marketed with ability to request a personal number plate. I requested this but product arrived without a personal number plate.”

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Posted 2 weeks ago

“Great product and service, price is very good too I like the added touch of the card and message including the printed numbers for the bike”

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Posted 2 weeks ago

“This was my very first order and I was quite impressed with the product and prompt service provided. The actual size of the model was larger than expected which was a bonus. The packaging was great thus protecting the model. I shall be ordering again from the mini model shop in the very near future.”

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Posted 2 weeks ago

“Very good service, Brilliant price.”

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Posted 2 weeks ago

“Perfect model and quick delivery.”

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Posted 3 weeks ago

minimodelshop.com is rated 4.8 based on 1,182 reviews