minimodelshop.com Reviews

Name: minimodelshop.com
Address: 11 Riverside, Sir Thomas Longley Road, Strood, 11 Riverside, Sir Thomas Longley Road, Strood, Kent
Rating: 4.84

4.8 Rating 914 Reviews

96 %

of reviewers recommend minimodelshop.com

4.8

Based on 914 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

minimodelshop.com 5 star review on 24th April 2024

Kristy

minimodelshop.com 5 star review on 12th April 2024

Anonymous

minimodelshop.com 5 star review on 9th April 2024

Mark

minimodelshop.com 5 star review on 1st February 2024

Ronnie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The model was for 3+ age group and despite my grandson having similar cars of different makes the wheel broke on day three!”

Helpful Report

Posted 1 month ago

Dear Hartley, Thank you so much for taking the time to provide us with your valuable feedback. We are sorry that the model has broken after only 3 days. We understand that this must have been disappointing for both you and your grandson. We have contacted you directly to see how we can rectify this situation. Kind regards

Posted 1 month ago

“The model I ordered for a present for a friend was smaller than described and sadly over priced, had it not been his birthday the next day the model would have been returned.”

Helpful Report

Posted 7 months ago

Thank you for your honest feedback and for bringing this to our attention. Sorry that you were not happy with your model. There was a mistake on the measurements which we have now corrected. We have contacted you privately in order to resolve this directly with you.

Posted 7 months ago

“The service and delivery times were spot on real quick but the overall product /bike ect was absolutely shocking got the Husqvarna 450 overall it’s tacky bits are all lose not what I expected atall I have quite a large collection and this by far the worst it’s got the value and looks like something you would buy from the pound shop really not pleased or happy with it”

Helpful Report

Posted 8 months ago

Thank you for you review, we value your honest feedback. Sorry that you are not happy with the quality of your product. We carefully choose our suppliers and trust them to provide quality products. Thank you for bringing this to our attention. If you are not satisfied with your product, we are happy to accept a return. Please contact us directly and we will do our best to resolve this for you.

Posted 8 months ago

“Ordered a model car 16th May, was due to arrive a few days later. Im still waiting nearly a month later...”

Helpful Report

Posted 10 months ago

We are really sorry that you didn't receive your item. Once it leaves our hands, we trust that the postal system will get the orders to our customers safely and in a timely manner. This is usually the case however on the very rare occasion something might go wrong that is beyond our control. According to Royal Mail, your parcel was delivered 19th May. We have contacted you directly to help remedy the situation.

Posted 10 months ago

“Very poor quality. I mainly ordered from this site for the personalised registration number. When it arrived, it came as a cheap sticker which was too large for the car! The gullwing door fell apart when I opened it, the plastic glass fell out along with the black plastic inlay. Mine is in the bin. Buy elsewhere.”

Helpful Report

Posted 11 months ago

We are sorry that you are disappointed with your purchase. We provide a clear video to show how the FREE number plate is made. If a model arrives damaged (unfortunately this is sometimes beyond our control) we will always offer a replacement or refund. We have contacted you directly to resolve these issues.

Posted 11 months ago

“Wasn’t happy with the reg on the cars, they are not already on Impossible to try and cut the size out to fit on the cars So ended up paying nearly £10 more for each car for nothing! They should at least be cut to size ready to put on the cars I wouldn’t but the personal number plates again As I said it was a complete waste of money, unable to use them!! Expected better for price!”

Helpful Report

Posted 1 year ago

Hi We're sorry to hear that you were not happy with the number plates received. Our number plate sticker service is a free option, which can be added to select models at no cost. As the majority our items are brand new and unopened, the number plates are left for the buyer to apply, to allow returns should you change your mind, without number plates being already applied which can void returns. Information regarding our number plate service can be seen on our website, including a guide on how to fit them. For reference, this can be seen here: https://minimodelshop.com/number-plates If you would like to return the items you're more than welcome to get in touch and we can provide information on how to do so.

Posted 1 year ago

“I haven’t received my models yet so I’m unable to write a review”

Helpful Report

Posted 1 year ago

“I did not receive my order. Please send me another one asap.”

Helpful Report

Posted 1 year ago

“The Ducati Panigale V4 i ordered was a very poor model indeed, avoid. No”

Helpful Report

Posted 1 year ago

“I have bought models from this store & every time it’s been a flawless experience, however this time it’s been a week since my order has been sent according to my emails, yet I have not heard anything from the mail service, nor is it possible to track & trace my order. Any reasoning would be greatly appreciated”

Helpful Report

Posted 1 year ago

Hi Finn, We're sorry to hear that your order was delayed. This order was placed on Wednesday the 31st; we shipped this as soon as possible on the next working day. Unfortunately due to the Royal Mail strikes and recent bank holiday, we have seen delays to UK post. Dispatch was made via second class post as chosen by you, for which we quote an estimated delivery date of 3-5 working days on our website. Further to this, we do have a banner on the top page of our website, advising of the strike action and to expect delays. We do offer a next working day delivery service which is purchasable at checkout, this is provided by DPD and as such would avoid such delays for future reference. Kind regards Mini Model Shop

Posted 1 year ago

“Paid for next day deliver. Took a week to arrive and did not give me a tracking number to see if my parcel was still on way”

Helpful Report

Posted 1 year ago

Hi Edward, We're sorry to hear that your order was delayed. This order was placed on a Bank holiday Monday, so we shipped this as soon as possible on the next working day. Unfortunately due to the Royal Mail strikes, Royal Mail was already dealing with a backlog, before another strike last Wednesday which added to this. Dispatch was made via first class post as chosen by you, which we quote an estimated delivery date of 1-3 working days on our website. Further to this we do have a banner at the top page of our website, advising of the strike action and to expect delays. We do offer a next working day delivery service which is purchasable at checkout; this is provided by DPD and as such would avoid such delays for future reference. Because of the recent strikes and bank holiday causing some backlog, we can see there was a small delay to this shipment and we apologise for the inconvenience caused. We can see delivery has since been made, however if you have any further questions please do get in touch. Kind regards Mini Model Shop

Posted 1 year ago

“If you deliver what I ordered this review would probably be better.”

Helpful Report

Posted 1 year ago

Hi Thank you for the review, we are sorry to hear that you have had a negative experience. Your order was shipped the day we received it, and orders shipped internationally can sometimes take up to two weeks to arrive. We have noticed on the tracking for your order that delivery was attempted on the 4th of August but there wasn't anyone in to receive it and a note was left by the delivery driver. We will contact you directly to resolve the issue, and for any issues or questions in the future get in touch at mssupport@minimodelshop.com. Customer support is our priority and we will do what we can to help. Thanks

Posted 1 year ago

“I asked to add my number plate and the model I received did not have it”

Helpful Report

Posted 1 year ago

Hi Stefano, We're sorry to hear that there was an issue with your order. Our number plate service is a free offering and these do come attached to a business card on the purchase receipt, as opposed to being fitted directly to the model. This way, if there are any issues with the model or you decide against keeping the model you can return this in its original condition, without potentially voiding any returns policy. We've sent a message directly to you just to confirm these are needed and if so, we'll be sure to send these first class to you as soon as possible. Kind regards Mini Model Shop

Posted 1 year ago

“I'm very disappointed.I received a Db9 coupe with color problems on the hood and scratches on the windows and some dirt on the rear window from the inside and a Vanquish with peeling paint and scratches on the windows.”

Helpful Report

Posted 2 years ago

Hello Georgios, Thank you for taking the time out to write a review for us. I’m so sorry these products have arrived with damage. Unfortunately we haven’t received any contact regarding this issue; however we will email you directly to help resolve this issue. Apologies for any inconvenience this has caused you, we will contact you very shortly. Kind regards, The Mini Model Shop

Posted 2 years ago

minimodelshop.com is rated 4.8 based on 914 reviews